Dear sir,

I am working with Larsen & Toubro Ltd.(L&T). I took TATA PHOTON wireless connection.It is corporate connection,& plan is Rs 650 for 4 GB.It was activated on 27th july.At that time,no cal was come from tata customer care about plan & billing date.I was received a phone cal on 31st july that ur credit limit is exceeded & submit interim payment.i was surprised & told to that guy that I am using only 2GB & my plan is 4GB.Then,that guy told me ur billing date is every months 3rd date.After that I called ur customer care to file a complain about not intimated about plan & billing date.But no one file complain.Now, I am not able to submit that amount.You take only normal charges for this month & extra using GB is adjust in Next bill.I was sending you reminder many times but no one give satisfactory answer.today,I got call about my bill,amount is Rs-2476.how it will come,I donot know.I know only that my plan is 4GB for one month & I am not exceeding it after my connection was started.It is your problem to not informing me about billing cycling or prorate basis calculation.If you are not solve my problem within 2 hours.I will surely lodge a complain to consumer court.

Regards

Md. Mobashshir Hussain

Sr. Engineer

L&T, DIAL,IGI Airport,New Delhi

-----Original Message-----
From: customer.care2@tatatel.co.in [mailto:customer.care2@tatatel.co.in]
Sent: Tuesday, August 10, 2010 11:59 AM
To: Md.Mobashshir Hussain
Cc: nodalofficer.delhi@tatatel.co.in
Subject: NO INTIMATION ABOUT BILLING DATE~~M2338484


Dear Sir,

Greetings from Tata Indicom!

This is with reference to your email dated 07/08/2010 regarding your Tata Indicom number 9212713642. We truly value our relationship with you and regret for the inconvenience caused. With reference to your mail regarding bill not generated, we got the issue cross checked with our concerned team and found that problem has been resolved and now bill has been generated in the system.

Further, we would like to inform you that your current outstanding amount is Rs 2476/-.

For any assistance please feel free to call us at 121, our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on 9210000121.

Our Photon Plus customers can get in touch with us on 1800-266-121 (Toll free). We shall be glad to be of assistance.

You can also get in touch with our Nodal Officer Mr. Manoj Semwal on 011-66558101 in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided.

Assuring you the best of our services at all times.

Warm Regards,
Prabhjit Kaur � Senior Manager � Customercare � Delhi
Contact No � 0172-6603510, Tata Indicom




----Original Message-----
From: customer.care2@tatatel.co.in
Sent: 2010-08-07 07:46:16.0
To : mhussain@lntecc.com
Cc: Nodalofficer.Delhi@tatatel.co.in
Subject: NO INTIMATION ABOUT BILLING DATE~~M2338484
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Dear Sir,

Greetings from Tata Indicom!

This is with reference to your email dated Aug 07, 2010 regarding your Tata Indicom number 9212713642. We truly value our relationship with you and regret for the inconvenience caused. In response to your mail regarding billing issue, we would like to inform you that first bill will be generated on prorate basis and monthly rental and discounts will be charged on prorata basis. Further, we regret to inform you that there is no bill generated in the system till date so we request you to bear with us till bill generation.

Further, regarding bill not generated, we would like to inform you that your complaint for the same is already under process vide reference number 231195441 and is expected to be resolved by Aug 07, 2010. We request you to kindly bear with us in the interim.

Moreover, regarding complaint against dealer, we would like to inform you that we have got the issue cross checked with our concerned team and found that bill cycle is depend on the company policy and there is no involvement of dealer in bill cycle.

For any assistance please feel free to call us at 121, our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on 9210000121.

Our Photon Plus customers can get in touch with us on 1800-266-121 (Toll free). We shall be glad to be of assistance.

You can also get in touch with our Nodal Officer Mr. Manoj Semwal on 011-66558101 in case your complaint is not resolved in the stipulated time or you are not satisfied with the resolution provided.

Assuring you the best of our services at all times.

Warm Regards,
Prabhjit Kaur ? Senior Manager ? Customercare ? Delhi
Contact No ? 0172-6603510, Tata Indicom


-----Original Message-----
From: Nodalofficer.Delhi@tatatel.co.in
Sent: 2010-08-07 05:21:07.0
To : mhussain <mhussain@lntecc.com>,Customer Care Delhi <customercare.delhi@tatatel.co.in>
Cc: null
Subject: NO INTIMATION ABOUT BILLING DATE~~M2338484
[Note: Please don't change the subject for internal tracking purpose and immediate action.
_____________________________


Dear Sir,


Greetings from Tata Indicom!

With reference to your email, we would like to inform you that you can get an instant response to any of our queries, requests or complaints through our 24/7 call center by dialing 121 (Postpaid) & 12524 (Prepaid) from your Tata Indicom phone or by writing an email to our customer care id customercare.Delhi@tatatel.co.in

We are forwarding your request/query to our Customer Care department and they will respond to you on priority.

Please be informed that the Nodal Desk has been designed only to handle escalation complaints and such scenarios where you are not satisfied by the quality of response received from our end.



We anticipate your co-operation in this regard and assure you of our best services at all times.

Aside to Customer Care Team: Please address the Customer's request/query on priority.

In case you should require any further assistance in this matter, please feel free to contact me on:

Telephone no. : 011-66558101 (Nodal Desk no.)
Fax no. : 011-66552020
Email address : nodalofficer.delhi@tatatel.co.in

Assuring you of our best of services at all times,

Yours sincerely,
Manoj Semwal
Nodal Officer - Delhi
Tata TeleServices Ltd


________________________________

From: mhussain [mailto:mhussain@lntecc.com]
Sent: Fri 8/6/2010 6:23 PM
To: Nodalofficer Delhi
Subject: FW: NO INTIMATION ABOUT BILLING DATE



Dear Sir,

I want remind you that please resolve my problem as early as possible.my tata photon account no is- 906890764,& mob no- 9971541896.

Regards

Mobashshir Hussain

Sr. Engineer(L&T)

New delhi





From: mhussain [mailto:mhussain@lntecc.com]
Sent: Tuesday, August 03, 2010 1:56 PM
To: 'nodalofficer.delhi@tatatel.co.in'; 'shahabuddin.khan@tatatel.co.in'; 'mobashshir.hussain@gmail.com'
Cc: 'shahabuddin.khan@tatatel.co.in'
Subject: FW: NO INTIMATION ABOUT BILLING DATE



Dear Sir,

Please resolve my problem as early as possible.my tata photon account no is- 906890764,& mob no- 9971541896.

Regards

Mobashshir Hussain

Sr. Engineer(L&T)

New delhi





From: Nodalofficer Delhi [mailto:Nodalofficer.Delhi@tatatel.co.in]
Sent: Monday, August 02, 2010 9:58 PM
To: Md.Mobashshir Hussain
Subject: FW: NO INTIMATION ABOUT BILLING DATE



Kindly ignore the previous mail.



Dear Sir,



Greetings from Tata Indicom!



Thank you for writing to us at Tata TeleServices Ltd.



We truly value our relationship and sincerely regret the delay in attending to your complaint. We apologize for the inconvenience caused due to the same.



We would like to inform you that your complaint regarding the billing issue, we request you to provide us your Tata indicom number along with alternate number for further processing of the complaint.



We are an organization committed to our customers with the objective of making the association a memorable and mutually rewarding one.



We assure you the best service at all times and look forward to a warm and long-standing association with you.



In case you should require any further assistance in this matter, please feel free to contact me on


Telephone no. : 011- 66558101 (Nodal Desk no.)

Fax no. : 011 - 66551313

Email address: nodalofficer.delhi@tatatel.co.in <mailto:nodalofficer.delhi@tatatel.co.in>



Assuring you of our best of services at all times,

Yours sincerely,
Manoj Semwal
Nodal Officer - Delhi
Tata TeleServices Ltd



________________________________

From: mhussain [mailto:mhussain@lntecc.com]
Sent: Mon 8/2/2010 6:24 PM
To: Nodalofficer Delhi
Subject: NO INTIMATION ABOUT BILLING DATE

Dear sir,

I am working with Larsen & Toubro Ltd.(L&T). I took TATA PHOTON wireless connection.It is corporate connection,& plan is Rs 650 for 4 GB.It was activated on 27th july.At that time,no cal was come from tata customer care about plan & billing date.I was received a phone cal on 31st july that ur credit limit is exceeded & submit interim payment.i was surprised & told to that guy that I am using only 2GB & my plan is 4GB.Then,that guy told me ur billing date is every months 3rd date.After that I called ur customer care to file a complain about not intimated about plan & billing date.But no one file complain.Now, I am not able to submit that amount.You take only normal charges for this month & extra using GB is adjust in Next bill.If you not doing this I wil go to consumer court.



Regards

Md. Mobashshir Hussain

Sr. Engineer

L&T, DIAL,IGI Airport,New Delhi



________________________________

"This Message and its contents is intended solely for the addressee and is proprietary.Information in this mail is for L&T Business Usage only. Any Use to other than the addressee is misuse and infringement to Proprietorship of L&T ECC.If you are not the addressee please return the mail to the sender.L&T ECC DIVISION"





======================================
i-choose online store at Tata Indicom <http://www.tataindicom.com/>
Your Comfort. Your Convenience. Your Choice.
======================================

DISCLAIMER:
The information contained in this message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and permanently delete this message and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change. TATA TELESERVICES LTD. (including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. TATA TELESERVICES LTD. (or its group companies) does not guarantee that the integrity of this communication has been maintained or that this communication is free of viruses, interceptions or interferences.


________________________________

"This Message and its contents is intended solely for the addressee and is proprietary.Information in this mail is for L&T Business Usage only. Any Use to other than the addressee is misuse and infringement to Proprietorship of L&T ECC.If you are not the addressee please return the mail to the sender.L&T ECC DIVISION"


======================================
i-choose online store at Tata Indicom
Your Comfort.Your Convenience.YourChoice.
======================================

DISCLAIMER:
The information contained in this message (including any attachments) is confidential and may be privileged. If you have received it by mistake please notify the sender by return e-mail and permanently delete this message and any attachments from your system. Any dissemination, use, review, distribution, printing or copying of this message in whole or in part is strictly prohibited. Please note that e-mails are susceptible to change.TATATELESERVICES LTD. (including its group companies) shall not be liable for the improper or incomplete transmission of the information contained in this communication nor for any delay in its receipt or damage to your system. TATA TELESERVICES LTD. (or its group companies) does not guarantee that the integrity of this communication has been maintained nor that this communication is free of viruses, interceptions or interference.

Dear Customer

Greetings from Tata Indicom!

We would like to inform you that we have forwarded your complaint to concerned department and will revert to you shortly.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in


Thanks and Regards
Customer Care
Tata Indicom.

Dear Customer

Greetings from Tata Indicom!

We would like to inform you that our team spoke to you through the registered complaint vide the docket number 231755871 and educated the resolution to you. Hope the information is clear and useful to you.

Should you require any further assistance please mail us at customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

My Tata Indicom Account No is 906522312. I have a paln of Rs. 2000 per month but in Feb'11 I got bill of Rs. 3661/-. When I contacted customer care, didn't get proper information & asistance.

I'm a tata customer from last two year with having 8 connections. Would request you to kindly look into the matter or I would be forced to switch to other service provider.

B. Shekhar