Subject: wrong info from broadband plus *355- customer misguided on network usage charges



Dear Sir,

Customer Name:Prashant Kadkol

Mobile number: 9341071317



I have been a customer of reliance mobile since last 7 years. Few months back I purchased Samsung corby SPEED CDMA handset and I have been using it since then. I came to know about the internet broadband+ plans available with the corby handset and for the same I visited reliance web world at vijaynagar, Bangalore for plan activation. I subscribed to Rs.650/- monthly rental plan which limits to 1GB data usage. Talking to customer care *355 (netconnect broadband plus-samsung corby) I got the information that under 1GB limit I can access internet on mobile handset and also by connecting data cable to PC. Based on this information from *355 I have been using internet on mobile handset and PC.

After receiving the bills I came to know I have been charged for using internet on Samsung corby mobile handset as network usage charges, apart from paying monthly rental of Rs.650 for which my usage has been only 152 MB.

I HAVE BEEN WORNGLY INFORMED FROM NETCONNECT BROADBAND PLUS *355 AND MISGUIDED ON INTERNET USAGE. It was only recently after talking to a senior technical supervisor of broadband plus I was informed that broadband plus is limited only for PC use and internet used over mobile handset will be charged separately as “network usage”.

Even today if I call the customer care broadband plus *355 seeking info about this plan, I am 100% sure the customer will be misguided with wrong information “under this plan you can use internet on mobile and PC also”. To test this I have called several times to the customer care and every time I have got wrong information and misguided from the customer care.

Referring to my bills for the month of may & june 2010 (attached) I have been charged RS.653/- and Rs.712/- for internet usage over the mobile phone. As I was misguided from *355 and the web world manager (vijaynagar, Bangalore) and since it’s not my mistake, I urge for compensation & waiver of internet charges (network usage) billed for the month of April, May, June & July 2010.

Kindly please address this issue and compensate.



Please find the attachments

Bills


Please find the proof of “wrong information-misguidence” provided by Reliance netconnect broadband plus *355, customer care executive shobha.

Please refer the voice recording of interaction ID 1930566518.



Kindly request you to consider my last call from (9341071317) to *355 netconnect broadband plus as a proof for the wrong information given by reliance netconnect.

Call time -- 15:50 hrs to 15.58 hrs

*355 reliance netconnect executive name-shobha.

Date of conversation-23.8.10.



I STRONGLY ADVOCATE TO EDUCATE THE *355 CC EXECUTIVES WITH PROPER INFORMATION AND PLEASE STOP THIS DECEPTIVE ATTITUDE.



Rgds

prashant
RE

dear friends & samsung corby users,
be careful with reliance netconnect broadband plus _samsung corby users, reliance has not trained CC executives with the proper information on the internet plans. if you trust *355 u will be deceived and misguided, resulting a heavy charges on the usage of internet over mobile phone. BE CAREFULL U WILL BE DECEIVED.