Subscriber ID 1104545549
name : sibaram nayak
I applied for tikona broadband connection in Sep 2011. The sales executive took the installation amount of 1K. After that nobody turned up or called me for installtion. After calling customer care again and again , some technical person came on 1 st oct and after some test told installation cannot happen as no signal is there and i will get my amount refund in 7 days.
After that I am calling customer care again and again in vain. Whenever i call customer care they are telling you have to call technical department for disconnection of your connection. Installation only never happened what the heck disconnection needed.
Whenever i call to their technical department they tell within 24 hours disconnection will happen. next time I call , same story repeats.
Now they have started sending me bills and charging me.
The customer care guys disconnect the call, if i insist too much to resolve my issue.
I am struggling for last 40 days.

The sales guy who gave me connection never picks up my call.

Those peole are taking many , not even doing installation and dont care a bit to refund customers money. Please help.

Mobile : 9886009598

Regards
Sibaram Nayak

Hi Mr.Nayak


Thank you for your mail,We have noted the details and the issue has been forwarded to the concerned department and would try to resolve this in 24- 48 business hours.


Regards
Tikona Services

Originally Posted by sibaram2

Subscriber ID 1104545549
name : sibaram nayak
I applied for tikona broadband connection in Sep 2011. The sales executive took the installation amount of 1K. After that nobody turned up or called me for installtion. After calling customer care again and again , some technical person came on 1 st oct and after some test told installation cannot happen as no signal is there and i will get my amount refund in 7 days.
After that I am calling customer care again and again in vain. Whenever i call customer care they are telling you have to call technical department for disconnection of your connection. Installation only never happened what the heck disconnection needed.
Whenever i call to their technical department they tell within 24 hours disconnection will happen. next time I call , same story repeats.
Now they have started sending me bills and charging me.
The customer care guys disconnect the call, if i insist too much to resolve my issue.
I am struggling for last 40 days.

The sales guy who gave me connection never picks up my call.

Those peole are taking many , not even doing installation and dont care a bit to refund customers money. Please help.

Mobile : 9886009598

Regards
Sibaram Nayak

Though I got response from Tikon Services in this forum, nothing has been done about my issue after 20 days. Still when I call the customer care , they tell its under processing , please send another mail.

HI

We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter. Our Billing team has gone through the details With reference to your complaint 1-2018881069 refund of Rs 1000 is passed on 16 Nov it will take 30 working days to reach at your register address, User Id:- 1104545549, Name:- SIBARAM NAYAK.Please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service our Customer Care associate will be glad to assist you.


Regards
Tikona Services

Originally Posted by sibaram2

Though I got response from Tikon Services in this forum, nothing has been done about my issue after 20 days. Still when I call the customer care , they tell its under processing , please send another mail.