I am writing this mail regarding my Tata photon + which i bought on 16
June from ghaziabad. On the very first day i am facing problem in
speed i am receiving only 0.11kbps speed but the tata photon claim the
speed of 3.1mbps.

From the very first day i called the call center group for my problem
and requested the call center guy that i am travelling on monday to
friday from ghaziabad to gurgaon and i am only available on sat and
sun in ghaziabad so please resolve my prob on the weekend only but
they always called me on weekdays, As I have to pay the money for the
connection for 3.1mbps not for 0.11kbps.


I continuously put the mail to the nodal office for 15 days.

After that their engineer visited my home and found that there is problem in the device.
but after that no resolution.

Then they call me for the bill i said if i am not using your service why should i pay the bill. I said you are not providing any service so why are you asking for the bill but they said no that you have to pay the bill.

After that i didn't pay the bill for Rs 991.

Now i got a call from mob number 8860396440( which is now switch off) that they filed a case on me and told me the case number ( which i think is a fraud call)


my account number for photon + is 9266942863
my account id is 909134504

I have the mail also.

Now i paid the rupees because i don't have time to visit the court except on sat and sun, as i don't get the leave from my office.

Last but not the least i personally feel that consumer have no value for tata photon +.

And TATA is now degraded its Brand Value.


Can you please help me regarding this matter.


Regards
Rohit
mob no-9999470692

Originally Posted by Tata Docomo

Hi rohit,

Greetings from Tata DOCOMO!

We would like to inform you that we have forwarded your complaint to concerned department and will revert to you shortly.

Should you require any further assistance please mail us at social@tatadocomomarketing.com

Thanks and Regards
Customer Care
Tata DOCOMO.

Hi,

I got a call from your department that they will revert me around Rs500 as i was not using the connection and it was disconnected.
But i didn't got the reply for my question why Rs500 was revertable as it should be revertable to Rs991. As i said if i am not using the dongle from the very first day and i always mail or call the service center and they always gave reason like that your phone was not reachable. we tried to contact you but you are not reachable.

Even though tata photon + engineer visited my home and observe the problem in tata photon + dongle and he gave me the slip where it was clearly mentioned that there is problem in the dongle.

If you want i will attached the slip for your reference.

If customer is facing problem and not using the service and always mailed or report the problem that he/she is not able to use the service.

Why should one pay the bill ?

Now when i asked this question on the call they said we are sorry for the inconvience and if you are not satisfied put the feedback on our site.

And after that as usual phone was disconnected.

Can you provide the answers of questions.


Thanks and Regards
Rohit Mishra

And this is what i got forcefully without any explanation ended the conversation.

Pasted the snapshot of the mail :-


Dear Mr/Ms ROHIT,

Greetings from Tata Indicom!

Thank you for using our services.

We would like to inform you that your complaint vide docket number 291643001 has been closed on 29-DEC-11

Hope you are satisfied with the resolution provided

For any assistance please feel free to call us at 121 our 24x7 Customer Care toll-free number from any Tata Indicom phone. We are also accessible from non Tata Indicom phones on 9210000121

Our Photon customers can get in touch with us on 1800-266-121(Toll free).We shall be glad to be of assistance.

Thanks and Regards,
Team, Tata Indicom