Hi,
I have Reliance broadband plus post paid plan of 1050 monthly rental, now i want to convert it in prepaid plan because i don't want use data card for some time. So cleared all the dues and log complain in reliance webworld to change my plan from post paid to prepaid 35 days before and they told me that in 7 days your plan will convert to prepaid and gave Request number: 133593552‏, but after 7 days they give me another bill of 165 Rs and without my confirmation and without change of plan they closed my request. Now this is the time of another bill so they bill generate 1050 Rs bill again for this month. I am continuously following up with them on mail but every time same response for last one month. I don't want to pay more bills without any use.


Follow up:


Dear Customer,

This is in response to your e-mail for your Netconnect Broadband+ number 9320452647.

We understand your concern and apologies for the inconvenience caused to you.

Kindly note that, we have taken up your issue with the respective department for further review and appropriate action to be taken and will respond you shortly.

Regards,



Manjunath Sulakhe

Netconnect Broadband+

Reliance Communications


For further details, you can visit our website Welcome to Reliance Communications or write to us at netconnect.broadband@relianceada.com.



You can also call Reliance Customer Care at *355, 30335555 & 1800-3000-5555.

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to myservices@relianceada.com.



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.
The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: mahesh sharma (maheshsharma2005@hotmail.com)
Date: Wednesday, August 25, 2010 12:48 PM
To: netconnect.broadband@relianceada.com (netconnect.broadband@relianceada.com)
Subject: RE: RE: RE: RE: Monthly Bill InvoiceNumber:333041305249 Ph : 9320452647//// Request number: 133593552


Dear Team,
Still no response from your side.
Please provide me escalation matrix.


Mahesh Sharma


Date: Thu, 19 Aug 2010 17:15:37 +0530
From: Netconnect.Broadband@relianceada.com
Subject: RE:'ADAG=006-564-178' RE: RE: RE: Monthly Bill Invoice Number:333041305249 Ph : 9320452647//// Request number: 133593552
To: maheshsharma2005@hotmail.com

Dear Customer,

This is with reference to your e-mail regarding migration of service to prepaid and billing address change for Netconnect Broadband+ number 9320452647.

We understand your concern, the issue has already been taken up with our respective department for further review and appropriate action to be taken. We are working on priority and will respond you shortly.

We would appreciate your patience and co-operation in this regard.

Regards,

Rajni Mehra
Netconnect Broadband+
Reliance Communications

For further details, you can visit our website Welcome to Reliance Communications or write to us at netconnect.broadband@relianceada.com.

You can also call Reliance Customer Care at *355, 30335555 & 1800-3000-5555.

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to myservices@relianceada.com.

"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.

The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.

-----Original Message-----
From: mahesh sharma (maheshsharma2005@hotmail.com)
Date: Wednesday, August 18, 2010 03:10 PM
To: netconnect.broadband@relianceada.com (netconnect.broadband@relianceada.com)
Subject: RE: RE: RE: Monthly Bill Invoice Number:333041305249 Ph : 9320452647//// Request number: 133593552

Dear Team,
No one from reliance side is contact me and without my confirmation you people close the request. I need to change my plan from postpaid to prepaid as soon as possible other wise again you people generate another bill. I am not going to pay 164.95 Rs because this bill is because of no response from your side on my request till now.

Date: Tue, 17 Aug 2010 12:47:46 +0530
From: Netconnect.Broadband@relianceada.com
Subject: RE:'ADAG=006-547-223' RE: RE: Monthly Bill Invoice Number :333041305249 Ph : 9320452647//// Request number: 133593552
To: maheshsharma2005@hotmail.com

Dear Mr. Sharma,

This is with reference to your e-mail regarding migration of service to prepaid and billing address change for Netconnect Broadband+ number 9320452647.

Kindly note that, as per the confirmation received from respective team for Service Request ID 133593552, we understand that one of our executive had contacted you on your alternate number and requested you to clear the outstanding dues to process your request for migration.

As per records, the total outstanding amount in your account as on 17/08/10 is Rs.164.95/-.

We understand your concern, the issue is taken with our respective department for further review and appropriate action to be taken. We are working on priority and will respond to you shortly.

We sincerely regret the inconvenience caused to you in this regard.

Your co-operation and patience in this regard will be highly appreciated.


Regards,



Suresh Nadar

Netconnect Broadband+

Reliance Communications



For further details, you can visit our website Welcome to Reliance Communications or write to us at netconnect.broadband@relianceada.com.



You can also call Reliance Customer Care at *355, 30335555 & 1800-3000-5555.



You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to myservices@relianceada.com.



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.



The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.


-----Original Message-----
From: mahesh sharma (maheshsharma2005@hotmail.com)
Date: Monday, August 16, 2010 12:31 PM
To: netconnect.broadband@relianceada.com (netconnect.broadband@relianceada.com)
Subject: RE: RE: Monthly Bill Invoice Number :333041305249 Ph : 9320452647//// Request number: 133593552

Dear Team,

Regarding Complaint number: 133593552 // migration from Postpaid to Prepaid for your Reliance Netconnect Broadband+ number 9320452647.


As per our conversation this Request number: 133593552 has been closed by your team without any solution and now you are asking to creat new request.
I just want to know why you close request without solution and without my confirmation.

I am not going to open new request for same and please let me know whether your team is able to change my plane on Request number: 133593552.



Mahesh Sharma





Date: Sat, 14 Aug 2010 21:57:44 +0530
From: Netconnect.Broadband@relianceada.com
Subject: RE:'ADAG=006-534-829' RE: Monthly Bill Invoice Number : 333041305249 Ph : 9320452647
To: maheshsharma2005@hotmail.com

Dear Customer,


This is in response to your mail and subsequent telephonic conversation had with you on your alternate number 9322842987 regarding migration from Postpaid to Prepaid for your Reliance Netconnect Broadband+ number 9320452647.

However, we understand your concern and apologize for the inconvenience caused to you.

Kindly note that your issue regarding the services has been taken up with the respective department, our team is working on it and will respond you shortly.

Regards,



Prakash Parwani

Netconnect Broadband+

Reliance Communications



For further details, you can visit our website Welcome to Reliance Communications or write to us at netconnect.broadband@relianceada.com.



You can also call Reliance Customer Care at *355, 30335555 & 1800-3000-5555.

You can view your bills and make payments online through http://myservices.relianceada.com for all RCOM services. Please register yourself on the portal. For difficulties in registration, please write to myservices@relianceada.com.



"NOTICE: Please note that your message will not be delivered if it exceeds the size limit of 5 MB per mail (including attachments). Requesting you to please create a shorter message (including attachments) with size less than or equal to the allowed mail limit in all your future communication.


The information provided is based on prevailing terms and conditions of the company, which, are subject to change without prior notice. This electronic message transmission contains information from Reliance Communications & is confidential or privileged. The information is intended to be for the use of the individual or entity named above. If you are not the intended recipient, beware that any disclosure, copy distribution or use of the contents of this information is prohibited. If you have received the electronic transmission in error please notify us immediately.
-----Original Message-----
From: mahesh sharma (maheshsharma2005@hotmail.com)
Date: Friday, August 13, 2010 08:51 PM
To: ebill@relianceservice.co.in (ebill@relianceservice.co.in); netconnect.broadband@relianceada.com (netconnect.broadband@relianceada.com)
Subject: RE: Monthly Bill Invoice Number : 333041305249 Ph : 9320452647

Dear Team,
I generate a request 15 days before to change my plan in prepaid but still no response from your end. Again you provided bill to me. Please do the needful otherwise i have to complaint in consumer court.

From: EBill@relianceservice.co.in
To: maheshsharma2005@hotmail.com
Subject: Monthly Bill Invoice Number : 333041305249 Ph : 9320452647
Date: Fri, 13 Aug 2010 06:42:21 -0700

Dear Customer,

We thank you for being a part of Reliance Communications Ltd.

We would like to inform you that your bill for the current month has been processed.

Please find attached a soft copy of the bill for your reference.

Looking forward to build a lifetime relationship with you.

For more details on Reliance Products and Services, you may visit our web-site
Welcome to Reliance Communications

You can also make your bill payments on-line by simply registering for Reliance On-line Bill payment services.
Just click on the link below to register and make on-line bill payments.

http://myservices.relianceada.com

Thanking You

Customer Care
Reliance Communications Ltd.

This is an automated e-mail. Please do not send any reply to this e-mail.

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The information provided is based on prevailing terms and conditions of thecompany, which are
subject to change without prior notice. This electronic message transmissioncontains information
from Reliance Communications Ltd. & is confidential or privileged. The informationis intended to be for the use
of the individual or entity named above.. If you are not the intended recipient,beware that any
disclosure, copy distribution or use of the contents of this information isprohibited.
If you have received the electronic transmission in error please notify us immediately....

i want to know which process give us information about uses data?

Hello All,
My name is AJAY KUMAR i bought thr reliance data card through online before 2 or 3 months ago but my problem is no body in reliance done my verification i am not able to use my internet last 3 months. please it is request to u plz do my verification. MY DATA CARD number is 7428216407.


Best Regards,
AJAY KUMAR

.................................................. ........................................my mobile number is 09999092327 plz contact me as soon as possible, so that i ll use my data card i am facing so many problems
i urge to reliance to please activate my data card and do m y verification.....................................

Dear Sir / Mam,


We renovate our office thats y we transfer our net connaction one office to another office. So we want to your technician visit URGENT BASES

Plz provide me service as soon as possible


Kajal Vora
India Infoline Marketing Ser. Ltd.
Admin Officer
Jamnagar
Gujarat
Mo : 9727273518