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T24/DOCOMO Online Recharge No successful

This is a discussion on T24/DOCOMO Online Recharge No successful within the Internet Services forums, part of the Consumer Forums category; today (10 Apr 12) I have recharged my T24/Docomo no. for Rs. 200 + Rs. 200 (two times) through Oxicash.in ...

  1. #1
    Junior Member
    Join Date
    Apr 2012
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    Default T24/DOCOMO Online Recharge No successful

    today (10 Apr 12) I have recharged my T24/Docomo no. for Rs. 200 + Rs. 200 (two times) through Oxicash.in website, which was recommended by T24 Website. But due to this problem, my no. is not recharged. The amount is deducted from my bank account. The problem was.

    Transaction ID : 2606457
    Package : ETOP*DOCO*GUJ
    Service No: 8460718857
    Amount : 200
    Response : The remote server returned an error: (401) Unauthorized.



    THE AMOUNT IS DEBITED FROM MY BANK ACCOUNT.
    I have contacted Oxicash.in for the same the record is below:-

    Thank you for your valuable feedback, Your Request Id :- Recharge Related Queries ID=66452


    The HDFC bank statement is below for reference.

    Date Narration Cheque/Ref. No. Value Date Withdrawal Deposit Closing Balance
    10 Apr 2012 CCA12DILQ210-Avenues India Ltd 410200015 10 Apr 2012 200.00 23345.58
    10 Apr 2012 CCA12DILP930-Avenues India Ltd 410195111 10 Apr 2012 200.00 23545.58


  2. #2
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    Join Date
    Apr 2011
    Posts
    177

    Default

    Quote Originally Posted by kirsun View Post
    today (10 Apr 12) I have recharged my T24/Docomo no. for Rs. 200 + Rs. 200 (two times) through Oxicash.in website, which was recommended by T24 Website. But due to this problem, my no. is not recharged. The amount is deducted from my bank account. The problem was.

    Transaction ID : 2606457
    Package : ETOP*DOCO*GUJ
    Service No: 8460718857
    Amount : 200
    Response : The remote server returned an error: (401) Unauthorized.



    THE AMOUNT IS DEBITED FROM MY BANK ACCOUNT.
    I have contacted Oxicash.in for the same the record is below:-

    Thank you for your valuable feedback, Your Request Id :- Recharge Related Queries ID=66452


    The HDFC bank statement is below for reference.

    Date Narration Cheque/Ref. No. Value Date Withdrawal Deposit Closing Balance
    10 Apr 2012 CCA12DILQ210-Avenues India Ltd 410200015 10 Apr 2012 200.00 23345.58
    10 Apr 2012 CCA12DILP930-Avenues India Ltd 410195111 10 Apr 2012 200.00 23545.58

    Dear customer,

    Hi, I am Priya from Future Group. I apologize for the inconvenience caused to you. I have shared your complaint details with the brand who will credit the necessary talk time to your account.

    Regards,
    Priya
    Future Group Care

  3. #3
    Junior Member
    Join Date
    Jun 2012
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    1

    Default

    I did an T-24 special e-recharge for my T24/Docomo number for Rs. 200/- through Oxicash.in website, which was recommended by T24 Website. It promised a full talktime of Rs. 230/-. But post recharge I get a confirmation message that the number has been recharged for Rs.178/-. The amount has been charged to my credit card as well.

    Upon calling the T24 customer care he representative gives a story that the Rs.200/- recharge with full talktime of Rs.230/- is only if one recharges at Big Bazaar, pantaloons, brand factory etc. If not there are service charges applicable (which is not mentioned on T-24 or Oxicash's website).

    What kind of a new scam is this?

  4. #4
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    Join Date
    Apr 2011
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    Default Response to your complaint

    Quote Originally Posted by Rohith Muraleedharan View Post
    I did an T-24 special e-recharge for my T24/Docomo number for Rs. 200/- through Oxicash.in website, which was recommended by T24 Website. It promised a full talktime of Rs. 230/-. But post recharge I get a confirmation message that the number has been recharged for Rs.178/-. The amount has been charged to my credit card as well.

    Upon calling the T24 customer care he representative gives a story that the Rs.200/- recharge with full talktime of Rs.230/- is only if one recharges at Big Bazaar, pantaloons, brand factory etc. If not there are service charges applicable (which is not mentioned on T-24 or Oxicash's website).

    What kind of a new scam is this?
    Dear customer,

    Hi I am Priya from Future Group. I regret the inconvenience caused to you. Wouls request you to write to us at priya@futuregroup.in with your transaction details, your T24 no., your alternate contact details along with your reference id 4308 and we'll get in touch with you.

    Regards
    Priya
    Future Group Care

  5. #5
    Senior Member
    Join Date
    Apr 2011
    Posts
    177

    Default Response to your complaint

    Quote Originally Posted by Rohith Muraleedharan View Post
    I did an T-24 special e-recharge for my T24/Docomo number for Rs. 200/- through Oxicash.in website, which was recommended by T24 Website. It promised a full talktime of Rs. 230/-. But post recharge I get a confirmation message that the number has been recharged for Rs.178/-. The amount has been charged to my credit card as well.

    Upon calling the T24 customer care he representative gives a story that the Rs.200/- recharge with full talktime of Rs.230/- is only if one recharges at Big Bazaar, pantaloons, brand factory etc. If not there are service charges applicable (which is not mentioned on T-24 or Oxicash's website).

    What kind of a new scam is this?
    Dear customer,

    Just a reminder that we haven't received any response from your end.

    Regards
    Priya
    Future Group Care

  6. #6
    Junior Member
    Join Date
    Apr 2012
    Posts
    4

    Thumbs down

    i think i chose a better way than re-complaining. I changed my sim. That problem was stuck in the middle somewhere in air. It did not got resolved. Anyway thank you for ur support.

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