I had the account number 976914763 for Tata Indicom DSL broadband connection. This was a 3 month post paid plan where bill was generated every 3 months. The bill was paid till june 2011 and the customer care was asked to close the connection. At that point of time the bill for next 3 month july-sep was generated even though i asked them that i am discontinuing the connection. Now this was not done from their end and now i am shocked to receive another bill from oct-jan.

I have already asked the customer care to close my account earlier during june. I dont understand why the bill is still being generated. Particularly why the charges are levied on a customer when the account is blocked and the broadband connections is not provided. Is it a way to harass your customers. It looks to me like a dirty way to make money. I have already spoken to the customer care people and said that i am not going to use this broadband connection for the future. But it seems you keep generating bill every 3 months. I fail to understand this policy.

Please look into this ASAP.

Originally Posted by biplobmishra

I had the account number 976914763 for Tata Indicom DSL broadband connection. This was a 3 month post paid plan where bill was generated every 3 months. The bill was paid till june 2011 and the customer care was asked to close the connection. At that point of time the bill for next 3 month july-sep was generated even though i asked them that i am discontinuing the connection. Now this was not done from their end and now i am shocked to receive another bill from oct-jan.

I have already asked the customer care to close my account earlier during june. I dont understand why the bill is still being generated. Particularly why the charges are levied on a customer when the account is blocked and the broadband connections is not provided. Is it a way to harass your customers. It looks to me like a dirty way to make money. I have already spoken to the customer care people and said that i am not going to use this broadband connection for the future. But it seems you keep generating bill every 3 months. I fail to understand this policy.

Please look into this ASAP.

Dear Mr. Mishra,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Indicom.