I bought Tata photon (Corporate connection -9243390552) a month back. After using for a week, the connection was disconnected saying address verification not done.

1) I have been mailing the tata photon customer care (3 different id's) for the past 3 weeks reg. the same. I have even stopped receiving replies now.

2) On two occassions, I got call from verification executive. I asked them to come on saturday, they agreed but no one showed up. Neither any one called me reg. that.

3) Last saturday I went to the Tata photon office. The executive said that by 6 pm a person will come and verify. Again, no one showed up.

In case you guys find it so difficult to do a simple verification, then I am no longer interested in your services. This was my first stint with Tata and I am totally disappointed.

Since my connection is already barred I don't think it will be difficult for you to completely cancel my connection.

Let me know the procedure to return the device.

Originally Posted by Cust007

I bought Tata photon (Corporate connection -9243390552) a month back. After using for a week, the connection was disconnected saying address verification not done.

1) I have been mailing the tata photon customer care (3 different id's) for the past 3 weeks reg. the same. I have even stopped receiving replies now.

2) On two occassions, I got call from verification executive. I asked them to come on saturday, they agreed but no one showed up. Neither any one called me reg. that.

3) Last saturday I went to the Tata photon office. The executive said that by 6 pm a person will come and verify. Again, no one showed up.

In case you guys find it so difficult to do a simple verification, then I am no longer interested in your services. This was my first stint with Tata and I am totally disappointed.

Since my connection is already barred I don't think it will be difficult for you to completely cancel my connection.

Let me know the procedure to return the device.

Dear Customer,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

With reference to your email, we kindly request you to visit any of TATA Indicom TVH/TVS/Dealer

Further, you need to resubmit your documents for reactivating the same device related receipt where you purchased.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Indicom.