This is regarding my Tata Photon device number 9212475646. I had raised complaints on following dates -16/09/2011 26/08/2011 21/07/2011 and also I had called Tata customer care no. multiple times to change my plan as my bill amount was coming very high due to wrong postpaid plan.
I was initially using 0.5 Gb plan @Rs 500 and extra usage was being billed at Rs 0.5/MB which was resulting in unreasonably high bills so I made requests to change my plan to 2 GB @Rs 750.
I would also like to bring to notice that the same company offers plans at www . tataphoton . com/tata-photon-postpaid . aspx
like Photon Plus Unlimited @Rs 950 that give unlimited usage to the subscribers at Rs 950 per month.
My bills were
->July bill- Rs 1215 ( for around 2gb of usage) that I paid and also raised request to change my plan
->August bill- Rs 1779 ( for around 2gb of usage) that I paid and again raised request to change my plan
->September bill- Rs 1629
I had again raised requests for resolution of this matter to Nodal officer on 9th October 2011 vide reference no. M5454009, M5464123, M5466487 but they did not provide a satisfactory resolution. Infact after raising complaint, after some days I got mail that that your complaint request has been closed, I don't know how they close it without any resolution.
1) The August and September bill have wrongly been charged as it should have been converted into Photon Plus 2 GB@Rs 750 plan.
2) I have called Tata Photon helpline no. 1800266121 multiple times and requested customer care representative to activate daily usage alerts on my phone to know my current usage but I never received any daily usage alerts.
Through this forum I want to highlight poor service and unethical practices of photon. In my case it is clear negligence and disregard for customer. I made repeated attempts to resolve my issues but to no avail.

Thanks,
Pramod Rehani

Dear Tata Customer care,
As per my records, I told the customer care team by calling them and also raised following requests to change my plan:-
352312 16/09/2011
339403 26/08/2011
319124 21/07/2011. So for August-September 2011 period my plan should have been 2 Gb @Rs 750 which was ultimately changed to 2Gb@Rs 750 from 20th september 2011. Seems like you do not want to resolve the issue and unable to understand what I have written in a very simple language.

Thanks,
Pramod Rehani.

Originally Posted by Tata Docomo Customercare

Dear Mr. Pramod Rehani,

Greetings from Tata Docomo!

We would like to inform you that, as per our records we found that your plan from July to September is 0.5Gb@500 and during this period the bill has been generated as per your usage and there is no billing has been happened and later your plan has been changed to Photon Plus 2GB@750.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.

This is regarding my tata photon device no.9212361391.As i have already requested the customer care to put my connection on hold and i will pay the bill next month as i have lost my ATM card but instead of putting it on hold they went on doubling the amount and now it has reached near about Rs1800 as i havent used their connection from past 4 months.Now their advocate is calling me and asking me to appear at court for the hearing without any legal notice.This is quiet disgusting and they cannot harass their customer like this.now i would suggest everyone else not to subscribe their internet services as if they are unable to provide any kind of flexibility to their customers.

Originally Posted by swechchha

This is regarding my tata photon device no.9212361391.As i have already requested the customer care to put my connection on hold and i will pay the bill next month as i have lost my ATM card but instead of putting it on hold they went on doubling the amount and now it has reached near about Rs1800 as i havent used their connection from past 4 months.Now their advocate is calling me and asking me to appear at court for the hearing without any legal notice.This is quiet disgusting and they cannot harass their customer like this.now i would suggest everyone else not to subscribe their internet services as if they are unable to provide any kind of flexibility to their customers.

Dear Ms. Swechchha,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, as per our records there is no such request regarding hold for your device. Further, we would like to inform you that your current outstanding is Rs.1796/- and we kindly request you to clear the outstanding amount ASAP.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.

Please stop saying " we apologize for the inconvenience caused to you" when you people really do not mean it. By default when ever a complaint is registered or a request is made,you people come back and say :as per our records no such request was made. Do you think customers lie or you do not trust your customers?Stop these robotic replies and remind yourselves that you are humans too just like us and reply us with little sense.

Originally Posted by Prashu46

Please stop saying " we apologize for the inconvenience caused to you" when you people really do not mean it. By default when ever a complaint is registered or a request is made,you people come back and say :as per our records no such request was made. Do you think customers lie or you do not trust your customers?Stop these robotic replies and remind yourselves that you are humans too just like us and reply us with little sense.

Dear Customer,

Greetings from Tata Docomo!

We request you to kindly provide us your Tata connection details, e-mail id and your alternate contact number which will assist us in doing the needful.

Further we would like to inform you that, we have not received the screen shot requested to send the same.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.