My Postpaid Tata Photon plus. No 9225308582.
Its more than a month that i am facing the slow speed issues.

Please check the below statistics which shows very poor speed.
Download Speed: 87 kbps (10.9 KB/sec transfer rate)
Upload Speed: 74 kbps (9.3 KB/sec transfer rate)

I'm paying my bills on time and getting such bad speed, it's very frustrating.

Kindly look into the issue on priority.

Thanks and Regards,
Kapil Khanzode

Originally Posted by Unregistered

My Postpaid Tata Photon plus. No 9225308582.
Its more than a month that i am facing the slow speed issues.

Please check the below statistics which shows very poor speed.
Download Speed: 87 kbps (10.9 KB/sec transfer rate)
Upload Speed: 74 kbps (9.3 KB/sec transfer rate)

I'm paying my bills on time and getting such bad speed, it's very frustrating.

Kindly look into the issue on priority.

Thanks and Regards,
Kapil Khanzode

Dear Mr.Kapil

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Originally Posted by Unregistered

My Postpaid Tata Photon plus. No 9225308582.
Its more than a month that i am facing the slow speed issues.

Please check the below statistics which shows very poor speed.
Download Speed: 87 kbps (10.9 KB/sec transfer rate)
Upload Speed: 74 kbps (9.3 KB/sec transfer rate)

I'm paying my bills on time and getting such bad speed, it's very frustrating.

Kindly look into the issue on priority.

Thanks and Regards,
Kapil Khanzode

Dear Mr.Kapil

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We have confirmed from concerned team that a Network upgrading activity is under process, same is expected to be completed within 45 days.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Originally Posted by TataIndicom

Dear Mr.Kapil

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We have confirmed from concerned team that a Network upgrading activity is under process, same is expected to be completed within 45 days.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Dear Customer Care,

Please note that 45 days are too much to resolve any issue related to speed of Tata Photon.
If such poor service provided , need to think to stop using Tata Photon Service and switch to other service provider.


Thanks and Regards,
Kapil Khanzode

Originally Posted by Unregistered

Dear Customer Care,

Please note that 45 days are too much to resolve any issue related to speed of Tata Photon.
If such poor service provided , need to think to stop using Tata Photon Service and switch to other service provider.


Thanks and Regards,
Kapil Khanzode

Hi Customer Care,

Please note that as per your last update 21-Dec-2010, you commited it will be resolved in 45 days.
Now 45 days are completed but still internet speed not improved. Do you want me to stop using Tata Photon service?

Thanks and Regards,
Kapil Khanzode

Dear Customer care,
I have bought Tata Photon Plus. but it is frustrating slow. I have paid always well in advance. I have been cheated by tata photon by giving false promises.
There is an advertisement of getting money back. Please take you photon back and return me the money.
call 9937299469 to let me know how and when are you taking this dumb data card back and giving me money back.

Originally Posted by TataIndicom

Dear Mr.Kapil

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that your complaint has been put before the concerned department. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards
Customer Care
Tata Indicom.

Dear respected and honourable customer care,

As i was knowing that tata is known for maintaining its brand than to focus at profit. thats why i had choosen Tata. i bought tata photon plus in May 2010. It was best those times, i refered this to all my friends. My 16 friends are using it. But since two months, speed are very slow. Its around 4kbps to 10 kbps. Now my friends are telling me that i had refered them.

As i read these posts about your non convinience towards our complaints. I just want to ask that "is Tata focusing towards making more profit by poor service? Now they left their funda to make life time customers? or Tata need to recruit employees?"

Never mind, but if possible be good employ and try to retain Tata's brand best. because we all indian love TATA. So, please do not ruin our love towards this brand....

Dear Customer care,

I have sent more than 20 mails and countless calls to you for the poor connection speed.
Yet it is not rectified. At the time of buying this connection, I was promised of a laptop bag. I took this net connection in the month of November. It is April now. Six months have past and I haven't received any bag from you.
2kbps is what I am getting now. Thought to inform before shunning this connection down.

With Best Regards,
Ishwari

Originally Posted by Unregistered

Dear Customer care,

I have sent more than 20 mails and countless calls to you for the poor connection speed.
Yet it is not rectified. At the time of buying this connection, I was promised of a laptop bag. I took this net connection in the month of November. It is April now. Six months have past and I haven't received any bag from you.
2kbps is what I am getting now. Thought to inform before shunning this connection down.

With Best Regards,
Ishwari

Dear Ms.Ishwari,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata photon plus connection details, your e-mail Id or your alternate contact number, which will assist us in doing the needful.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in .

Thanks and Regards,
Customer Care,
Tata Indicom.

hello sir
i have to complaint about the internet connection of your service provider.my account no.is-937570570.my connection speed is very very slow at a time.it takes a lot of time in surfing.i have to face a very critical situation as i have some important work on the net.
plz give me some better response for solving my problem instantly


thanx
Madanmohan Goenka
08755580928
madanmohan.goenka@gmail.com

Originally Posted by Unregistered

hello sir
i have to complaint about the internet connection of your service provider.my account no.is-937570570.my connection speed is very very slow at a time.it takes a lot of time in surfing.i have to face a very critical situation as i have some important work on the net.
plz give me some better response for solving my problem instantly


thanx
Madanmohan Goenka
08755580928
madanmohan.goenka@gmail.com

Dear Mr.Madan,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number 262643527. We have accorded it top priority and are expressly working towards resolving it at the earliest. We should revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards,
Customer Care,
Tata Indicom.

Originally Posted by Unregistered

hello sir
i have to complaint about the internet connection of your service provider.my account no.is-937570570.my connection speed is very very slow at a time.it takes a lot of time in surfing.i have to face a very critical situation as i have some important work on the net.
plz give me some better response for solving my problem instantly


thanx
Madanmohan Goenka
08755580928
madanmohan.goenka@gmail.com

Dear Mr. Madan,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, our concerned team tried to contact you but unable to establish the contact, hence, we request you to kindly provide us your alternate number, which will assist us in doing the needful.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in.

Thanks and Regards,
Customer Care,
Tata Indicom.

Hello Tata Photon Plus(TPP) team,
I have used TPP in various places. While I'm completely satisfied with the speeds of TPP in places like Hubli and Dharwad, in the same breath, I'm completely dissatisfied with it's speed here in Goa(Borda, Margao).

My speedtest.net result is: http://www.speedtest.net/result/1340906794.png

I get a mere 250 kbps, though signal strength is 93%. Too less for me to do any important activity on the internet, let alone 'entertaining' activities like watching youtube. I sincerely request you to take immediate action in improving speeds in Goa.

My email address: pavankumar_kulkarni at persistent.co.in
TPP no.: 9270693656
My contact number: 9922657449

Originally Posted by Pavan Kulkarni

Hello Tata Photon Plus(TPP) team,
I have used TPP in various places. While I'm completely satisfied with the speeds of TPP in places like Hubli and Dharwad, in the same breath, I'm completely dissatisfied with it's speed here in Goa(Borda, Margao).

My speedtest.net result is: http://www.speedtest.net/result/1340906794.png

I get a mere 250 kbps, though signal strength is 93%. Too less for me to do any important activity on the internet, let alone 'entertaining' activities like watching youtube. I sincerely request you to take immediate action in improving speeds in Goa.

My email address: pavankumar_kulkarni at persistent.co.in
TPP no.: 9270693656
My contact number: 9922657449

Dear Mr. Pavan,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number PTC0751723771. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.

Dear Sir/Madam,

I am seriously suffering from lack of speed that i am experiencing, while using Photon Plus.
Download speed: < 10kbps.

I really hope, you will do the necessary changes as soon as possible.
Photon No: 9242343769 (Prepaid).
Contact No: 9538207487
Location: BTM Layout, Bangalore.

Thanks,
Gururaj.

Originally Posted by Gururaja Rao

Dear Sir/Madam,

I am seriously suffering from lack of speed that i am experiencing, while using Photon Plus.
Download speed: < 10kbps.

I really hope, you will do the necessary changes as soon as possible.
Photon No: 9242343769 (Prepaid).
Contact No: 9538207487
Location: BTM Layout, Bangalore.

Thanks,
Gururaj.

Dear Mr. Gururaj,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number PTC0751739275. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.

Originally Posted by Gururaja Rao

Dear Sir/Madam,

I am seriously suffering from lack of speed that i am experiencing, while using Photon Plus.
Download speed: < 10kbps.

I really hope, you will do the necessary changes as soon as possible.
Photon No: 9242343769 (Prepaid).
Contact No: 9538207487
Location: BTM Layout, Bangalore.

Thanks,
Gururaj.

Dear Mr. Gururaj,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that, our concerned team tried to contact you but unable to establish the contact, however, we request you to provide your other alternate number to get in touch with you for doing needful.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.

Originally Posted by TataIndicom

Dear Mr. Pavan,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number PTC0751723771. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232 (10 am to 6 pm from Monday to Saturday).

Thanks and Regards,
Customer Care,
Tata Indicom.

So the whole complaint/docket number etc was an eyewash. There is absolutely no difference in speed. Customer service is not just about speaking nicely to the customer. You guys need to act and be honest.

Originally Posted by Unregistered

So the whole complaint/docket number etc was an eyewash. There is absolutely no difference in speed. Customer service is not just about speaking nicely to the customer. You guys need to act and be honest.

Dear Mr. Pavan,

Greetings from Tata Indicom!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number PTC0751909344. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Indicom.

Hi I am Bhupendra Singh Panwar,

I have using Tata photon plus prepaid for near about a year now but since October 2011 till date which is 9th November 2011 the speeds has drastically gone down ..... I have a high power i5 computer and to be honest your photon is not complementing my lappy at all. My mobile no/ subscriber ID: 9266760098 and it from Delhi.

1 more problem i have seen is that you guys promote saying that free national roaming is available PAN India and that you have the coverage everywhere but this statement also seems to be completely false as the speeds go 10 folds down while I leave Delhi to any state and in uttranchal neither my Tata phone or photon were getting any network.

Seems like big waste of money !!

I am fed up of the slow speed of my tata photon plus............ Even wikipaedia and gmail dosen't open....... What the hell!!

I want to ask a question directly to ratan tata: Even if speed gets reduced gradually for 700 unlimited (the connection that i have), does it get reduced so much that even wikipaedia and gmail won't open? If such is the case, then i am ashamed of the fact that i am born in a nation which has an industrialist named ratan tata..... All the tatas care about is money...... They treat customers like dirt........!

Originally Posted by DEVV

I am fed up of the slow speed of my tata photon plus............ Even wikipaedia and gmail dosen't open....... What the hell!!

I want to ask a question directly to ratan tata: Even if speed gets reduced gradually for 700 unlimited (the connection that i have), does it get reduced so much that even wikipaedia and gmail won't open? If such is the case, then i am ashamed of the fact that i am born in a nation which has an industrialist named ratan tata..... All the tatas care about is money...... They treat customers like dirt........!

Dear Mr. Davv,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us your Tata Photon connection details, e-mail id or your alternate contact number which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.

Hi,

My photon number is 9268823431, i am facing very poor connection on my tata indicom, signal strength is 40-50% only, connection keeps on disconnecting and if it stays connected, then also i am not able to open any website.

I logged complaint in tata indicom 283856315, and after regular follow up from them for over 20 days, they said that they are unable to provide me services. so i thought of returning the device back, but amazingly i came to know from tata officals that they will return me only 75% of the amount i paid to them for the device.

Now my point is...

1. I am not surrendering this connection as per my will, but because of tata, as they can't provide me services.so why should they return only 75% of amount, they have to return me full 100% of the amount.

2. They have send me a bill of Rs.303.33 and Rs. 526.15, while my total usage for 2 months are 186 MB and 692 MB respectively, now when i am not able to use their connection, why should i pay the bill as they don't know how much inconvenience it has caused to me.

3. I have got an invoice of Rs 1200 from them for the data card but actually i paid Rs 1250, don't know who took away rest of the amount.

I am really disappointed with tata's services and i need a quick action on the samee, my contact details are
mentioned below for reference.

Is someone listening to me????

Grieved,

Vivek
9654179383

Originally Posted by Vivek Bhatia

Hi,

My photon number is 9268823431, i am facing very poor connection on my tata indicom, signal strength is 40-50% only, connection keeps on disconnecting and if it stays connected, then also i am not able to open any website.

I logged complaint in tata indicom 283856315, and after regular follow up from them for over 20 days, they said that they are unable to provide me services. so i thought of returning the device back, but amazingly i came to know from tata officals that they will return me only 75% of the amount i paid to them for the device.

Now my point is...

1. I am not surrendering this connection as per my will, but because of tata, as they can't provide me services.so why should they return only 75% of amount, they have to return me full 100% of the amount.

2. They have send me a bill of Rs.303.33 and Rs. 526.15, while my total usage for 2 months are 186 MB and 692 MB respectively, now when i am not able to use their connection, why should i pay the bill as they don't know how much inconvenience it has caused to me.

3. I have got an invoice of Rs 1200 from them for the data card but actually i paid Rs 1250, don't know who took away rest of the amount.

I am really disappointed with tata's services and i need a quick action on the samee, my contact details are
mentioned below for reference.

Is someone listening to me????

Grieved,

Vivek
9654179383

Dear Mr. Vivek,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number 287652287. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.

Dear Sir,

I have been using TATA photon internet from last one year, but from last 3-4 days, it has been very frustating to work on it. The spped is very very slow, it takes 1 hour to load a video of 2 minns. while purchasing it was promised that it would give a Broadband speed, But it is just not giving that at all.
Please resolve the issue at the earliest. It is a Corporate connection.


Regards
Abhishek