My tata photon+ number is 9225728389

its been more than two months I have been using the photon+ at a speed of 2-4 kbps.. which is much below what the Company claims (upto 3.2 while uploading and upto 2 while downloading). I have called the customer care several times for the low speed complaint, however the concerned person declined to take the complaint for some unknown reasons and suggested me to take the device for checkup.

Before I purchase the Photon+, I was given a demo in which everything was fine and download speed was amazing, but after I purchased it, everything went wrong. The download speed which was around 100 kbps at the time of demo came down to 2-4 kbps. The Youtube videos which were running smoothly without buffering, now take around 30 minutes for loading a 3-4 minutes video.

I request the Tata Tele Services to either give me a better service (which they promised) or to take the device back and refund me my money which I paid for using this slow speed connection for six months.

If even after the complaint, within a period of a week, I don't get a call or my speed doesn't increase to what I was promised, I am going to file a petition for deficiency in service as defined under Section 2 (1) (g) of the Consumer Protection Act, 1986.

Regards,
Akshay Nagarkar
+91 9923700821

Originally Posted by akshaynagarkar

My tata photon+ number is 9225728389

its been more than two months I have been using the photon+ at a speed of 2-4 kbps.. which is much below what the Company claims (upto 3.2 while uploading and upto 2 while downloading). I have called the customer care several times for the low speed complaint, however the concerned person declined to take the complaint for some unknown reasons and suggested me to take the device for checkup.

Before I purchase the Photon+, I was given a demo in which everything was fine and download speed was amazing, but after I purchased it, everything went wrong. The download speed which was around 100 kbps at the time of demo came down to 2-4 kbps. The Youtube videos which were running smoothly without buffering, now take around 30 minutes for loading a 3-4 minutes video.

I request the Tata Tele Services to either give me a better service (which they promised) or to take the device back and refund me my money which I paid for using this slow speed connection for six months.

If even after the complaint, within a period of a week, I don't get a call or my speed doesn't increase to what I was promised, I am going to file a petition for deficiency in service as defined under Section 2 (1) (g) of the Consumer Protection Act, 1986.

Regards,
Akshay Nagarkar
+91 9923700821

Dear Mr. Nagarkar,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, your complaint has been registered vide docket number 296545843. We have accorded it top priority and are expressly working towards resolving it at the earliest. We will revert to you shortly, request you to kindly bear with us in the interim.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.

Deal All,

With reference to my earlier complaint, some junior engineer visited my place and said that I am getting a speed of more than 290 kbps. However I am still getting the same speed of 4-6 kbps.

After this, I called Tata Photon+ service center, as usual they registered my another complaint and gave me a bloody complaint number.

The people that Mr. Tata employ in the call center are such a useless that they don't even have manners to talk properly. These people directly disconnect the call when asked to transfer the phone to the seniors. Moreover they claim that they don not have the facility to cut the calls in between.

This time I am going to take the so called junior engineers left and right.

If this doesn't solve my problem, I am going to go to some better service provider.

TATA PHOTON+ SUCKS BIG TIME...

MY ADVICE FOR ALL THE GUYS READING THIS PLEASE DON'T BUY THIS BULLSHIT THING AND WASTE YOUR MONEY.

Thanks Tata Photon+ for giving me such a wonderful experience with you. I don't think I will ever go for the Tata product again.

Regards,
Akshay Nagarkar

Dear Sir

I had ordered an online gift to be delivered by

Send Cakes to Kolkata Online Cake Delivery in Kolkata: Same Day Cakes to Kolkata
order no. DCDK-100220121

on 10th feb 2012, till date it is not delivered to my friends address, even they didnt inform me about it until i called them. After calling they asked me to buy another gift then only they can deliver the gift.

I refused and asked them to cancel the order, till date my money is not refunded by them. I called them 2-3 times after that but every time they make some excuse.
Now from last two days i am calling them and they are not picking my call..

Ph. No. of CakesDeliveryKolkata.com : 08130648000

I request you to refund my money as soon as possible and charge the company higher rates and whatever case is applicable for their rude behaviour and no response till now.

Hoping for a quick and positive response.

Thanks And Regards
Amrit Choudhary
8123926833

MY TATA PHOTON PLUS NO. IS 9212465202. SINCE 2 DAYS WE ARE FACING SERIOUS CONNECTIVITY PROBLEMS.THE TOWER BAR IS SHOWING ONLY 90%.AND THE CONNECTION IS EXTREMELY SLOW.KINDLY LOOK INTO THE PROBLEM WITHOUT FURTHER DELAY.

Originally Posted by arkanil

MY TATA PHOTON PLUS NO. IS 9212465202. SINCE 2 DAYS WE ARE FACING SERIOUS CONNECTIVITY PROBLEMS.THE TOWER BAR IS SHOWING ONLY 90%.AND THE CONNECTION IS EXTREMELY SLOW.KINDLY LOOK INTO THE PROBLEM WITHOUT FURTHER DELAY.

Dear Mr. Anil,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We request you to kindly provide us the screenshot of the speed for your device to the given below e-mail id, which will assist us in doing the needful.

Further, we request you to test your device speed from the below sites.
speedtest.com: The Leading Speed Test Site on the Net, TestMySpeed.com modem speed tests. Test internet connection speed. Bandwidth speed test Cable DSL.

We assure you that we are committed to resolving the issue to your satisfaction.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.