This issue is regrading balance which is not credited against my internet connection and I have transaction ID of it.

On 16th Nov i recharged my Internet for one month plan paying 501/- to tata indicoms authorized distributor in chicnhwad where I regularly recharge my internet. Also i have done top up for 10/- rs with the plan same day. I got msg of successful recharge in my inbox. That day only I accessed my Internet, after that it was getting connected. So I went to Tata Indicom office, Pimpri to know the reason. Representative of company told me that it was because of negative balance. I have done Top up for 50/- again to get start my internet. But no use. After 2 days again I had to visit pimpri office with the same reason, that day, complaint was registered - COM078632169. I have not got any reply for 8 days, thats why visited pimpri office again where they restored my service only, and again told to do top up, and I also done that. Without any reasons i have done top up my internet near about 100 rs again and again, still the issue is not resolved.. and now another complaint was registered by representative (Complaint No - I 214479) of which i have not got any reply. Till date I am waiting for that.

Please help me regarding this.

Thank you

Originally Posted by chaitali

This issue is regrading balance which is not credited against my internet connection and I have transaction ID of it.

On 16th Nov i recharged my Internet for one month plan paying 501/- to tata indicoms authorized distributor in chicnhwad where I regularly recharge my internet. Also i have done top up for 10/- rs with the plan same day. I got msg of successful recharge in my inbox. That day only I accessed my Internet, after that it was getting connected. So I went to Tata Indicom office, Pimpri to know the reason. Representative of company told me that it was because of negative balance. I have done Top up for 50/- again to get start my internet. But no use. After 2 days again I had to visit pimpri office with the same reason, that day, complaint was registered - COM078632169. I have not got any reply for 8 days, thats why visited pimpri office again where they restored my service only, and again told to do top up, and I also done that. Without any reasons i have done top up my internet near about 100 rs again and again, still the issue is not resolved.. and now another complaint was registered by representative (Complaint No - I 214479) of which i have not got any reply. Till date I am waiting for that.

Please help me regarding this.

Thank you

Dear Customer,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform that we are unable to trace your records with the given Tata complaint number COM078632169.

We request you to kindly provide us your Tata Photon connection details, your email id or your alternate number, which will assist us in doing the needful.

We assure you that we are committed to resolving the issue to your satisfaction.

Should you require any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.

My MDN No is 9272579920 - Sandeep S Palsokar
Transaction ID: 100001013127884

I have already sent mail on
cs.helpdesk@tatatel.co.in
cs.mumbai@tatatel.co.in

but i have not got any response from them.
Still I am forwarded the details on given email.

Looking forwarded for good response from your side.

This is very Pathetic.

On 16th Nov i was recharged ,Today is 16 dec almost one month has taken by TATA PHOTON to give a prompt service, but still i have not got any reply from anyone regarding this.
I have send all the details to you already. also sent my transaction details and my inbox messeges as attachment for your ref on given email.
Let me know what action has taken by customer care services and why this is not getting resolved?

Let me know at least tata peoples going to solve this or not?
what is the problem,..
no reply on email also?


Let me know at least what action has taken by customer care services and why this is not getting resolved?













Reply With Quote

Originally Posted by chaitali

Let me know at least tata peoples going to solve this or not?
what is the problem,..
no reply on email also?


Let me know at least what action has taken by customer care services and why this is not getting resolved?













Reply With Quote

Dear Mr. Sandeep,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, our concerned team tried to contact you regarding the complaint on E-Recharge on the given alternate number but unable to establish the contact.
As per your complaint on E-recharge bearing vide docket number COM078632169, we regret to inform that there is no recharge detail found in our records on 16th Nov’11, hence we request you to once kindly check with the distributor.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer care
Tata Docomo.

I have already checked with distributor, he showed me that the recharge is successfully done.

Also i have transaction ID of it,

Then why it should be checked with distributor.

I paid 501/- for it, and i want recharge credited against it or if not possible then return my money.

Originally Posted by chaitali

I have already checked with distributor, he showed me that the recharge is successfully done.

Also i have transaction ID of it,

Then why it should be checked with distributor.

I paid 501/- for it, and i want recharge credited against it or if not possible then return my money.

Dear Mr.Chaitali,

Greetings from Tata Docomo!

We sincerely apologize for the inconvenience caused to you.

We would like to inform you that, as per your complaint vide docket number COM078632169 our concern team verified all the records and there was no recharge found on the date you have mentioned 16-Nov-2011 with the transaction id 100001013127884, Further request you to check with your distributor.

For any further assistance please mail us at Customer.care@tatatel.co.in or you can call us on 040-66570232.

Thanks and Regards,
Customer Care,
Tata Docomo.