Hi

My cust id is 1101750379. All was good for more than a year with tikona, till I decided to shift to a new place in same locality. On Aug 27, 2011 I called the customer service, they informed me that on a charge of Rs 250 the connection would be shifted but nothing happened. I even sent them the address proof on email for new location. I made the bill payment on Sep 2 2011 and on Sep 3 2011 I shifted to new place. I repeatedly called tikona but of no use. Finally took a new connection with customer id 1104588508. But they would not send password on email and I didnt want to unsubscribe from NDNC on my mobile. So I asked them to disconnect the new connection which they did. This all happened till Oct 10 2011. Now I tred to login with my old customer id and it worked.
On Nov 27 2011 or 28th I received a call from 8800119707 and the person asked me to make the payment. I told him the whole situation but he would not listen and threated to "See me" at my place since he was also from same locality. Then I called customer care and complained. The customer service confirmed that from Sep 3 2011 to Oct 10 2011 the usage was nil. So I would not pay for that period. And as for your collection people calling me for payments, I would lodge a formal compaint with consumer cell if my issue is not resolved asap.

Hi

Thank you for your mail,We have noted the details and the issue has been forwarded to the concerned department and would try to resolve this in 24- 48 business hours.


Regards
Tikona Services

Originally Posted by manudelhi1

Hi

My cust id is 1101750379. All was good for more than a year with tikona, till I decided to shift to a new place in same locality. On Aug 27, 2011 I called the customer service, they informed me that on a charge of Rs 250 the connection would be shifted but nothing happened. I even sent them the address proof on email for new location. I made the bill payment on Sep 2 2011 and on Sep 3 2011 I shifted to new place. I repeatedly called tikona but of no use. Finally took a new connection with customer id 1104588508. But they would not send password on email and I didnt want to unsubscribe from NDNC on my mobile. So I asked them to disconnect the new connection which they did. This all happened till Oct 10 2011. Now I tred to login with my old customer id and it worked.
On Nov 27 2011 or 28th I received a call from 8800119707 and the person asked me to make the payment. I told him the whole situation but he would not listen and threated to "See me" at my place since he was also from same locality. Then I called customer care and complained. The customer service confirmed that from Sep 3 2011 to Oct 10 2011 the usage was nil. So I would not pay for that period. And as for your collection people calling me for payments, I would lodge a formal compaint with consumer cell if my issue is not resolved asap.

Hi


As per your request we have gone through the details, and as per update there is 42 GB usage in the month of 15 Jan to 14 Feb.
There is no Network issue.
User id:- 1101750379, Name:- MANISH SHARMA.


Regards
Tikona Services

Originally Posted by manudelhi1

Hi

My cust id is 1101750379. All was good for more than a year with tikona, till I decided to shift to a new place in same locality. On Aug 27, 2011 I called the customer service, they informed me that on a charge of Rs 250 the connection would be shifted but nothing happened. I even sent them the address proof on email for new location. I made the bill payment on Sep 2 2011 and on Sep 3 2011 I shifted to new place. I repeatedly called tikona but of no use. Finally took a new connection with customer id 1104588508. But they would not send password on email and I didnt want to unsubscribe from NDNC on my mobile. So I asked them to disconnect the new connection which they did. This all happened till Oct 10 2011. Now I tred to login with my old customer id and it worked.
On Nov 27 2011 or 28th I received a call from 8800119707 and the person asked me to make the payment. I told him the whole situation but he would not listen and threated to "See me" at my place since he was also from same locality. Then I called customer care and complained. The customer service confirmed that from Sep 3 2011 to Oct 10 2011 the usage was nil. So I would not pay for that period. And as for your collection people calling me for payments, I would lodge a formal compaint with consumer cell if my issue is not resolved asap.

Originally Posted by tikona.services

Hi


As per your request we have gone through the details, and as per update there is 42 GB usage in the month of 15 Jan to 14 Feb.
There is no Network issue.
User id:- 1101750379, Name:- MANISH SHARMA.


Regards
Tikona Services

you see thats one of the major challenges I faced even with people at managerial level. They just react and do not respond. Now where did i mention Jan to Feb?? Did you guys even read it clearly? anyways I got my way sorted and they have agreed to give me waiver for the particular month i mentioned.... you guys are fake here....