Hi,
I want to bring this to everybody's attention that with my new Tikona broadband connection I am very unsatisfied with both the internet as well as customer care service.
It had been almost 10 days I have been asked to wait just to get a response from their sales executive (Vijaynath) and their tech engineer (Chandrashekhar) who installed the connection but was not aware how to install the router. I was told that both will get back by the same evening but that has been more than 9 days now without any response and I am sufferring without internet connection at home now.
I want to cancel my services and get a refund of Rs.1800/- which I spent for the connection but not able to find the right forum.
Can someone help.
Also I am planning to logde a police complaint against this harrasement.

Hi


We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter.In order to assist you better, we request you to provide the following information:
1. User id:-
2. Registered contact number:-
Please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service. Our Customer Care associate will be glad to assist you

Email Us :-- tikona.services@gmail.com


Regards
Tikona Services

Originally Posted by joyjit21

Hi,
I want to bring this to everybody's attention that with my new Tikona broadband connection I am very unsatisfied with both the internet as well as customer care service.
It had been almost 10 days I have been asked to wait just to get a response from their sales executive (Vijaynath) and their tech engineer (Chandrashekhar) who installed the connection but was not aware how to install the router. I was told that both will get back by the same evening but that has been more than 9 days now without any response and I am sufferring without internet connection at home now.
I want to cancel my services and get a refund of Rs.1800/- which I spent for the connection but not able to find the right forum.
Can someone help.
Also I am planning to logde a police complaint against this harrasement.

Originally Posted by tikona.services

Hi


We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter.In order to assist you better, we request you to provide the following information:
1. User id:-
2. Registered contact number:-
Please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service. Our Customer Care associate will be glad to assist you

Email Us :-- tikona.services@gmail.com


Regards
Tikona Services

1. User id:- 1105134157
2. Registered contact number:- 9538398160

Customer care number is redirecting to a different number and just dropping so not expecting much from the customer care as well.
Please cancel my services and refund my money.

Hi

Thank you for your mail,We have noted the details and the issue has been forwarded to the concerned department and would try to resolve this in 24- 48 business hours.


Regards
Tikona Services

Originally Posted by joyjit21

1. User id:- 1105134157
2. Registered contact number:- 9538398160

Customer care number is redirecting to a different number and just dropping so not expecting much from the customer care as well.
Please cancel my services and refund my money.

Originally Posted by tikona.services

Hi

Thank you for your mail,We have noted the details and the issue has been forwarded to the concerned department and would try to resolve this in 24- 48 business hours.


Regards
Tikona Services

I cannot understand how can Tikona send me a bill for the services which has not been provided by them. I already asked many times for cancellation and refund and do not intend to pay any more money to Tikona.