I am a customer of Tikona Wi-Bro services.
My subscriber id is 1104177078
I have shifted from my old address in Pune to Mumbai recently.
When I shifted I contacted the custmer care and asked for disconnection of my connection. They suggested me that I need not disconnect my present connection and that I can use the same in Mumbai.
As per the advice of the customer care executive I sent a mail to customercare@tikona.in with the scan of my present address proof on 14th Novermber 2011.
On 15th November 2011, i received a mail from Vikas P from tikona customer care informing me that the request has been registered with the docket number 1-2022454924 and that the concerned department will get in touch with me within 48 hours. When I got no response for 72 hours, I called the customer care on 18th November 2011 and spoke to Mr Yogesh
He informed me that a service executive will call me within 48 hours and that his supervisor will call me within 2 hours. None of which happened. The earlier docket was closed with no explaination and a new one 1-2025328937 was opened without informing me. Again no response wsa received. On 21st November 2011 I called the customer care and I was informed that the action will be taken within 24 hours.
I also sent a mail to the nodal officer maharastra at nodal.maharastra@tikona.in to inform him about the situation. I got a call from Mr. Sachin at the nodal office and he said that he has concerned the request to the concerned department with docket id 1-2028476384 and that there would be a response from the depeartment on an immediate basis. When again there was no response I sent another mail to the nodal officer on 22nd November and also called the nodal office.
I talked to Ms. Amritha at the nodal office and she said that action will be taken within 24 hours. The earlier docket was closed and another docket was regiestered 1-2029504338. Till now no calls have been received and none of the customer care officials are doing anything but raising dockets and closing them without any explaination.
Due to the mistake of the customer care I also have to pay the bill for services without getting any internet connection.
Please look into this matter and I request tikona to give me an explaination for the closed dockets and disregard to customer service.
Thanks and Regards,
Arjun Ankathil

Hi

We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter. Our Technical team has gone through the details With reference to your complaint for shifting the home, we have gone through the details of your session history there is usage till date and the usage is 36 GB from 1Nov hence there is no any issue.Please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service our Customer Care associate will be glad to assist you.


Regards
Tikona Services

Originally Posted by Unregistered

I am a customer of Tikona Wi-Bro services.
My subscriber id is 1104177078
I have shifted from my old address in Pune to Mumbai recently.
When I shifted I contacted the custmer care and asked for disconnection of my connection. They suggested me that I need not disconnect my present connection and that I can use the same in Mumbai.
As per the advice of the customer care executive I sent a mail to customercare@tikona.in with the scan of my present address proof on 14th Novermber 2011.
On 15th November 2011, i received a mail from Vikas P from tikona customer care informing me that the request has been registered with the docket number 1-2022454924 and that the concerned department will get in touch with me within 48 hours. When I got no response for 72 hours, I called the customer care on 18th November 2011 and spoke to Mr Yogesh
He informed me that a service executive will call me within 48 hours and that his supervisor will call me within 2 hours. None of which happened. The earlier docket was closed with no explaination and a new one 1-2025328937 was opened without informing me. Again no response wsa received. On 21st November 2011 I called the customer care and I was informed that the action will be taken within 24 hours.
I also sent a mail to the nodal officer maharastra at nodal.maharastra@tikona.in to inform him about the situation. I got a call from Mr. Sachin at the nodal office and he said that he has concerned the request to the concerned department with docket id 1-2028476384 and that there would be a response from the depeartment on an immediate basis. When again there was no response I sent another mail to the nodal officer on 22nd November and also called the nodal office.
I talked to Ms. Amritha at the nodal office and she said that action will be taken within 24 hours. The earlier docket was closed and another docket was regiestered 1-2029504338. Till now no calls have been received and none of the customer care officials are doing anything but raising dockets and closing them without any explaination.
Due to the mistake of the customer care I also have to pay the bill for services without getting any internet connection.
Please look into this matter and I request tikona to give me an explaination for the closed dockets and disregard to customer service.
Thanks and Regards,
Arjun Ankathil

Hi


We are grateful that your service request was brought to our attention and we appreciate your perseverance in settling this matter. Our team has gone through the details, and as per their update,
TT no:- 1-2004843106 was raised from customer side on 31 Oct 2011, after that customer has used the connection around 6 GB hence this request is not considered, after that there is no disconnection request in customer’s account. For disconnection kindly forward written communication at our customer care ID.

User Id:- 1104177078 and Name:- ARJUN ANKATHIL

Please feel free to contact us on 1-800 209 4276 to provide us any feedback regarding our service our Customer Care associate will be glad to assist you”


Regards
Tikona Services