I have travelled from Amritsar to New Delhi by AC bus HVAC with family. Departure from Amritsar Bus stand was @ 7. 45 P.M on 10th July 2011.
Bus Number was PB_ _ 7575.

The Driver was rudely behaving and seems drunk. At 4.55 AM once we reached near to Kannaur bus station, he overspeeded the bus drove rashly and at end could not control bus and after 2 roll overs bus went into the fields. Luckily, no one has faced major injuries but in place of removing the emergency exit, the driver and conductor were busy in collecting their ticket machine, money and then went over the roof of the bus to get away from matter. They were not bothered about the Public travelling in. Somehow public managed to escaped from the damaged bus.

Wanted to know who is RESPONSIBLE for these incidents, where the Bus driver is DRUNK, not listening to anyone, speaking rudely, Over speeding and finally put every passenger life on stake???????????

In rush of saving our life, I have lost my 2 baggage, my laptop has got badly damaged, me and my wife got injuries, who is responsible for all this? how will i get compensation?? Has punjab roadways department will compensate me with the "LOSS"?

I need justice.

Hope this PUNJAB ROADWAYS department and govt of PUNJAB is not sleeping and will work on my complaint.

Looking forward for a revert.

Rohit Srivastava

My First mail from the ISBT Delhi itself from my mobile to punbus yahoo email id regarding bus didn't arrived & i took the alternate bus ......

--- On Sat, 13/8/11, Rajesh Chawla <rajeshchawla78@yahoo.co.in> wrote:

From: Rajesh Chawla <rajeshchawla78@yahoo.co.in>
Subject: refund
To: punbusrefund@yahoo.com
Date: Saturday, 13 August, 2011, 6:35 PM

refund the amount against the bus ticket of lexia ac which didnt arrive at scheduled time we waited till 1800 against the schedule time of 1700hrs details of tickets are under mention : pnr no. P138492, seat no. 13,14, date of journey:13/8/11, pl arrange to process the refund against said tickets since i ve to buy the ticket n travel in some other bus. rajesh chawla 9971792101

My Reminder email on 16th Aug'11........

From: Rajesh Chawla <rajeshchawla78@yahoo.co.in>
To: punbusrefund@yahoo.com
Cc: Rajesh Chawla <rajesh.chawla@bharti-infratel.in>
Date: 08/16/2011 08:59 AM
Subject: Fw: refund (Reminde)


Can someone would revert?? I had spent Rs 1140/- without getting the services as bus didn't come on saturday evening...........

Waiting for my hard earn money back......... Refund me my money, Do contact me at the undermentioned mobile number for giving me update the status of refund of my money.

Thanks & Regards
Rajesh Chawla
9971792101

Communication between Vikas Rana Vs me (Rajesh Chawla)

First mail details as under :-

From: Rajesh Chawla/HO/Finance/Infratel/BHARTI
To: punbusrefund@yahoo.com, rmsoodin@yahoo.com
Cc: punbuspunbus@yahoo.com, rajeshchawla78@yahoo.co.in
Date: 08/19/2011 03:29 PM
Subject: Fw: refund (Reminder)


Hi Vikas Rana

As discussed please find the attached application letter in Word 2003 for getting my money back against cancelled bus.




Thanks n Regards
Rajesh Chawla
GSM:- +9199717-92101
----- Forwarded by Rajesh Chawla/HO/Finance/Infratel/BHARTI on 08/19/2011 03:26 PM -----

From: Rajesh Chawla/HO/Finance/Infratel/BHARTI
To: punbusrefund@yahoo.com
Cc: punbuspunbus@yahoo.com, rajeshchawla78@yahoo.co.in
Date: 08/19/2011 03:38 PM
Subject: Fw: refund (Reminder)


Please find the attached ticket scan image in word file of 2003 for your reference as a procedure, Now please get me refund of the hard money of mine.




Thanks n Regards
Rajesh Chawla
GSM:- +9199717-92101

Second Reminder email to Vikas Rana on dated 22nd Aug'11

From: "Rajesh.Chawla@Bharti-Infratel.in" <Rajesh.Chawla@Bharti-Infratel.in>
To: punbusrefund@yahoo.com
Cc: punbuspunbus@yahoo.com; rajeshchawla78@yahoo.co.in
Sent: Monday, August 22, 2011 11:23 AM
Subject: 100% refund against the bus cancellation

Hi Vikas Rana

I Hope you must have taken the desired action & looking for a revert from your side.


Thanks n Regards
Rajesh Chawla
GSM:- +9199717-92101
----- Forwarded by Rajesh Chawla/HO/Finance/Infratel/BHARTI on 08/22/2011 11:21 AM -----

Revert of Vikas Rana ........

From: Vikas Rana <punbusrefund@yahoo.com>
To: "Rajesh.Chawla@Bharti-Infratel.in" <Rajesh.Chawla@Bharti-Infratel.in>
Cc: "punbusprj1@yahoo.co.in" <punbusprj1@yahoo.co.in>
Date: 08/25/2011 04:40 PM
Subject: Re: 100% refund against the bus cancellation



Dear Sir,
After getting a request by your end, I forwarded your case to Concern depot. They replied that the bus was started from Delhi Counter on time.
So Sir, then it is not possible to refund your amount, because in our records your seat was booked.
I m attaching the confirmation from the concern depot about your case of 13.08.2011

0181-2226828 ( Contact General Manager Jalandhar-1)
9463309548 ( Trafic Manager Jalandhar-1)

Regards
Vikas Rana

My last revert to Vikas Rana (But still i am helpless how to get my hard earn money refund from punbus since i didn't travel through the bus & bus didn't arrived at ISBT Delhi on 13th Aug'11 at 5.00PM since i was available at ISBT Delhi on 13th Aug'11 between 4.30PM till 6.00PM however i have to took the alternate HVAC bus to travel at Ludhiana at 6.30PM).


But i didn't get the bus at 4.30 to 6.00 PM at the counter, However waited & i didn't travel through this bus because this bus didn't arrived at ISBT Delhi between the time 4.30 to 6.00 PM i remained available at the ISBT Delhi for 1 and half hour than i took the alternative bus of HVAC of PUNBUS for travelling to Ludhiana.

Try to understand this is my hard earn money i cann't let it go in this way of plan paper confirmation of Jalandhar depot since the bus last stoppage is at Amritsar & Lexia 17.00 Hrs time was not picked by any other bus even since I remained available at the ISBT Delhi between 4.30 to 6.00 PM on 13th Aug'11.

Do let me know if i could contact someone else i tried to contact the numbers given by you in the trail mail however they had given some other enquiry number.

Give me proper reply since i cann't let my hard earn money go in this way.

Looking for a positive reply from this omusbman........

Thanks
Rajesh Chawla
9971792101

I daily travel from Goraya to Jalandhar, as I am a working woman. I use to reach my stop by 08.15 am to 08.30 am, so that I can reach office by 09.30 am which is my officing timing.

But, whenever they saw rush at bus stop they rush the bus, they don't stop the bus. REASON................because student with PUNBUS use to there.

I want to ask authorities, do we have fault having pass...........? if accidently they stop the bus and we say we have pass, one must watch the reaction, as they did a blunder by stopping the bus for us.

Authorites either stop making bus pass, or give instructions to driver and conductors of PUNBUS to pick the passholder, to avoid pass holder crowd.

Ritu Joshi
98882535333