Hello Team

I am frequent user of “Make my Trip”. I used to book my train/bus/flight tickets using their website but recently I came across a very bad experience with them. I had booked a train ticket for 15th Oct 2011 for Hyderabad from Mumbai in 12219 / Sc Duronto Exp Class: AC 2 Tier. Unfortunately due “Telangana protest” all trains in this route got cancelled. Hence my train (12219 / Sc Duronto Exp) also became one of the victims but somehow I managed and came Hyderabad by using other resources.

Once I reached Hyderabad I have applied for refund which got confirmed by “Make my trip” and they committed that within 90 days my due will be cleared. But till now nothing has done and when I had words with customer care executive of “Make my trip” on 27th Jan 2012 they bluntly refused to provide me refund.

Therefore please help me to get the refund of INR 1225. The details are given below.

MakeMyTrip Booking ID: NR251766249077
Booking Date: Fri, 07 Oct '11, 11:45 hrs
12219 / Sc Duronto Exp
Boarding: Lokmanyatilak T
Ticket Amount: Rs 1,225
Hyderabad to Mumbai PNR: 1252939992
Departure
Sat, 15 Oct' 11 (23:05)
Mumbai Arrival
Sun, 16 Oct' 11 (11:05)
Hyderabad Class: AC 2 Tier
Quota: General
Distance: 773 Kms

Thanks and regards,
P.Pandit
(9030079970)

Dear Customer,

With reference to your post above, please note that our customer service representative will contact you within 24 hours to assist you further.

If you do not hear from us within that time, please write to us at triphelp@makemytrip.com and quote your Booking ID or reference number so that we can retrieve details of your reservation promptly.

Regards,
MakeMyTrip Care

Dear Sir

Our representative has been in touch with you and the problem stands resolved from our end. In continuation to your correspondence with our representative we hope your issue stands resolved to your satisfaction now.

Regards
Team - Make My Trip

Originally Posted by TripHelp

Dear Customer,

With reference to your post above, please note that our customer service representative will contact you within 24 hours to assist you further.

If you do not hear from us within that time, please write to us at triphelp@makemytrip.com and quote your Booking ID or reference number so that we can retrieve details of your reservation promptly.

Regards,
MakeMyTrip Care