Dear Team,
I have booked a holiday package to Kashmir (Hotel and Car 7 days and 8 nights, srinagar, sonmarrg, gulmarg, pahalgam, patnitop, katra and drop at jammu airport) by paying 50,000 rs using my credit card and the booking id is: ID IN1201B03207.
Within 3 hours of the payment, I had reached the make my trip team to cancel the booking noting the bad weather conditions in local news. After a long hold, they have mentioned that all the payments were transferred to hotel and car agents, as they hear from the back-end team that there is no problem in travelling to there, they can do much on the reversal and adviced me to proceed and in case of any issues, they would support that time. I had the travel and team could take me to 3 destinations in 4 days from srinagar. But later, they failed to take me to another three destinations, patnitop, katra and jammu, b'cos of the road blockage of srinagar jammu highway. I called up makemytrip and logged my issue and also made them to speak to the driver provided by them. After some time they responded saying that hotel is not accepting the cancellation and they can not refund any money to me. I never asked them for the cancellation, it is they failed to complete the package tour as per the plan and now they are refusing to refund any amount to me. Multiple times I called them and explained them, the response I get is, the case has been escalated and is under investigation. No other response from 14th of jan to till today. Request you to help me out with the refund of the same.
My mail id is: ndtvenkat@yahoo.com. phone no: 7829555549, 9866225549.
Appreciate your kind support in this regards.

Dear Customer,

With reference to your post above, please note that our customer service representative will contact you within 24 hours to assist you further.

If you do not hear from us within that time, please write to us at triphelp@makemytrip.com and quote your Booking ID or reference number so that we can retrieve details of your reservation promptly.

Regards,
MakeMyTrip Care

Dear Sir

Our representative has been in touch with you and the problem stands resolved from our end. In continuation to your correspondence with our representative we hope your issue stands resolved to your satisfaction now.

Regards
Team - Make My Trip

Originally Posted by TripHelp

Dear Customer,

With reference to your post above, please note that our customer service representative will contact you within 24 hours to assist you further.

If you do not hear from us within that time, please write to us at triphelp@makemytrip.com and quote your Booking ID or reference number so that we can retrieve details of your reservation promptly.

Regards,
MakeMyTrip Care