This complaint is regarding duping me through telephonic calls after I become a regular buyer of online air tickets through makemytrip.com. A caller identified that he is calling me on behalf of makemytrip.com offered a package The Great Indian Festival offer. The offer value is for Rs. 7,719.90 This offer was accepted my me for the reason that goodwill of makemytrip.com was involved. The amount was transferred by credit card to an account STC-MAKEMYTRIP. The offer letter with Vouchers were sent in the letter head of make mytrip.com and is attached for your reference. During the call, it was not mentioned that the vouchers offered were not redeemable through online booking normally carried out by me through makemytrip.com . Once I received the package with vouchers, it provided this vital information that it is to be booked by telephone as per the nos. given in the offer letter (See attached letter). Now these nos. do belongs to makemytrip.com but I could never talk to anyone over the phone but it is always answered by IVR and there after repeated failure to contact anyone, I contacted local makemytrip.com office in Guwahati and I was informed that the responsibility of this package remains with their program partner, shiftthoughts.com. This was never mentioned during the call offering this offer that there is any other partner involved in this offer.
I would have never accepted this offer:

1. If it was known to me that it is not makemytrip.com but some other dubious company that offered this offer and
2. The vouchers were not redeemable while booking online through makemytrip.com.
The offer took benefit of the credentials of makemytrip.com and makemytrip.com took this advantage for fraudulently duping their valuable customers.
Not only that, once I could talk to the executive over the given no. but the price quoted for the air ticket was higher than the existing tickets available from online booking and even after redeeming the vouchers, the price of the tickets are higher than the available tickets online and the executive was not offering tickets as desired by me in terms of time and convenience and was not even ready to confirm this immediately. After I opted for particular booking, I was informed that they will confirm this but no calls was received as well as any e-mail and I could never contact them again.
Now today 1st July 2010, I called the number again ( 0124-4628710) but I again my call was responded through IVR.
Please take this complaint to logical end and advice me for any appropriate action to be taken from my side.
I feel if the offer letter is really offered by Sachin Bhatia as seen from the attached letter, it is really shame that he has duped us. If he can do it for money what is left in his integrity?


This is not the first time that booking through makemytrip.com led to cheating. In March 2010, I booked a hotel in Delhi through makemytrip.com for my guests from Iran and when the guest reached the hotel in Delhi, in spite of the booking, they did not accommodate my guest in the hotel where they were booked but took them to a shabby hotel in Delhi and this has been confirmed by my guest only after they returned to Iran.

Prof. Amarendra Kumar Das
IIT Guwahati

Dear Prof. Das,

With reference to your post and subsequent communication with our representative, please call the number shared with you for future bookings against the redemption of your vouchers.

We regret any inconvenience caused to you thus far.

Regards,

MakeMyTrip Care