Careless attitude of IRCTC towards TDR refund
Dear All,
I would like to tell you how careless & negligent IRCTC -the so called service provider for Indian railways could be in terms of refunding money to bonafide customers.
I had purchased 4 waitlisted tickets for Mumbai from Howrah in earlyMar-10. Upto the time of leaving the train 3 tickets were W/L & 1ticket was RAC. As a result of that I could not travel on that ticketwith my family. Immediately I logged in the IRCTC site & booked a onlineTDR . But unfortunately I am yet to receive the payment back till now (4.5months have passed) and paying interest on the credit card ticketpurchase amount.
I would like to escalate the matter in consumer forum because as a consumer I am being harrased with no fault on my part. What is my recourse?
Pl. see the series of trailing mails to see the details.
Thanks & regards,
S.Mukherjee
No update on the matter. 4 months have lapsed.
Sujoy Mukherjee
Manager-Finance
Everest Industries Ltd.
5B4,5th. floor,"B" wing,
Gundecha Onclave,
Kherani Road,Sakinaka,Andheri(E),
Mumbai 400 072
Mobile-09987788701
Direct-022 6725261
--- On Thu, 22/7/10, tdrprocess <tdrprocess@irctc.co.in> wrote:
From: tdrprocess <tdrprocess@irctc.co.in>
Subject: Re: Fwd: Re: [IRCTC #1232323] Ticket Confirmation
To: "sujoy mukherjee" <sujoymukherjee2002@yahoo.co.in>
Date: Thursday, 22 July, 2010, 4:19 PM
Dear customer,
Sorry for the inconvenience. Kindly note that your refund case of PNR No. 6138772513 has been forwarded to CCM/CR on DT. 25-mar-2010 . Refund yet not received from concerned railway, so we had already sent a reminder with all the papers pertaining to your refund case to concerned railway on dt. 03-Jul-2010 to chase up the cases. As soon as refund, if any, received it will be credited to your card account.
Regards,
Prabudh Misra
Executive (Refund)
tdrprocess@irctc.co.in
sujoy mukherjee wrote:
Thanks for your endeavour. Pl. ensure that I get my claim quickly as the case is already 4 months old.
Thanks & regards,
Sujoy Mukherjee
Manager-Finance
Everest Industries Ltd.
5B4,5th. floor,"B" wing,
Gundecha Onclave,
Kherani Road,Sakinaka,Andheri(E),
Mumbai 400 072
Mobile-09987788701
Direct-022 6725261
--- On Wed, 21/7/10, tdrprocess <tdrprocess@irctc.co.in> wrote:
From: tdrprocess <tdrprocess@irctc.co.in>
Subject: Re: Fwd: Re: [IRCTC #1232323] Ticket Confirmation
To: sujoymukherjee2002@yahoo.co.in
Date: Wednesday, 21 July, 2010, 11:08 AM
Dear customer,
Sorry for the inconvenience. Kindly note that your refund case of PNR No. 6138772513 has been forwarded to CCM/CR on DT. 25-mar-2010 . Refund yet not received from concerned railway, so we had already sent a reminder with all the papers pertaining to your refund case to concerned railway on dt. 03-Jul-2010 to chase up the cases. As soon as refund, if any, received it will be credited to your card account.
Regards,
Prabudh Misra
Executive (Refund)
tdrprocess@irctc.co.in
care@irctc.co.in wrote:
Dear Concern,
Please look into the matter.
sujoymukherjee2002@yahoo.co.in
Thanks & Regards,
Anupama Massey
care@irctc.co.in
IRCTC Online Passenger Reservation System
011-23340000
----- Forwarded message from sujoymukherjee2002@yahoo.co.in -----
Date: Sun, 18 Jul 2010 23:30:09 -0700 (PDT)
From: sujoy mukherjee <sujoymukherjee2002@yahoo.co.in>
Subject: Re: [IRCTC #1232323] Ticket Confirmation
To: care@irctc.co.in
What is the status ? when it will be credited?
Sujoy Mukherjee
Manager-Finance
Everest Industries Ltd.
5B4,5th. floor,"B" wing,
Gundecha Onclave,
Kherani Road,Sakinaka,Andheri(E),
Mumbai 400 072
Mobile-09987788701
Direct-022 6725261
--- On Sat, 17/7/10, care@irctc.co.in <care@irctc.co.in> wrote:
From: care@irctc.co.in <care@irctc.co.in>
Subject: Re: [IRCTC #1232323] Ticket Confirmation
To: "sujoy mukherjee" <sujoymukherjee2002@yahoo.co.in>
Date: Saturday, 17 July, 2010, 4:08 PM
Dear Customer,
We have again forwarded your request to the concerned department. You will be receiving the same shortly.
Thanks & Regards,
Lakshmi
care@irctc.co.in
IRCTC Online Passenger Reservation System
011-23340000 ----- Message from sujoymukherjee2002@yahoo.co.in ---------
Date: Sat, 17 Jul 2010 13:48:35 +0530 (IST)
From: sujoy mukherjee <sujoymukherjee2002@yahoo.co.in>
Subject: Re: [IRCTC #1232323] Ticket Confirmation
To: care@irctc.co.in
> REMINDER-2
>
>
>
>
> Sujoy Mukherjee
> Manager-Finance
> Everest Industries Ltd.
> 5B4,5th. floor,"B" wing,
> Gundecha Onclave,
> Kherani Road,Sakinaka,Andheri(E),
> Mumbai 400 072
>
>
> Mobile-09987788701
> Direct-022 6725261
>
> --- On Thu, 15/7/10, care@irctc.co.in <care@irctc.co.in> wrote:
>
>
> From: care@irctc.co.in <care@irctc.co.in>
> Subject: Re: [IRCTC #1232323] Ticket Confirmation
> To: "sujoy mukherjee" <sujoymukherjee2002@yahoo.co.in>
> Date: Thursday, 15 July, 2010, 11:27 AM
>
>
>
>
> Dear Customer,
>
>
>
> Thanks for bringing forward your query. We have forwarded your
> request to the concerned department. You will be receiving the same
> shortly.
>
>
>
>
>
>
>
> Thanks & Regards,
> Rekha yadav
> care@irctc.co.in
> IRCTC Online Passenger Reservation System
> 011-23340000 ----- Message from sujoymukherjee2002@yahoo.co.in ---------
> Date: Wed, 14 Jul 2010 17:05:13 +0530 (IST)
> From: sujoy mukherjee <sujoymukherjee2002@yahoo.co.in>
> Subject: Re: [IRCTC #1232323] Ticket Confirmation
> To: care@irctc.co.in
>
>
>> Dear Madam,
>>
>> My PNR No. is 6138772513 . Let me tell you that this is your policy
>> of time buying. On 02.07.10 you had asked for the same details which
>> I had sent immediately. Now after 12 days you are asking the same
>> question to me.
>>
>> I will be moving to the Consumer Court if I do not get the refund
>> within next 15 days.
>>
>> the trail mail is for your reference.
>>
>> Thanks & regards,
>>
>> Sujoy mukherjee
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> My PNR No. is 6138772513 .
>>
>>
>>
>> Sujoy Mukherjee
>> Manager-Finance
>> Everest Industries Ltd.
>> 5B4,5th. floor,"B" wing,
>> Gundecha Onclave,
>> Kherani Road,Sakinaka,Andheri(E),
>> Mumbai 400 072
>>
>>
>> Mobile-09987788701
>> Direct-022 6725261
>>
>> --- On Fri, 2/7/10, care@irctc.co.in <care@irctc.co.in> wrote:
>>
>>
>> From: care@irctc.co.in <care@irctc.co.in>
>> Subject: [IRCTC #1223912] Ticket Confirmation: Re: IRCTC #1222962
>> To: sujoymukherjee2002@yahoo.co.in
>> Date: Friday, 2 July, 2010, 11:52 AM
>>
>>
>>
>> Greetings,
>>
>> This message has been automatically generated in response to the
>> creation of a trouble ticket regarding:
>> "Re: IRCTC #1222962",
>> a summary of which appears below.
>>
>> There is no need to reply to this message right now. Your ticket has been
>> assigned an ID of [IRCTC #1223912].
>>
>> Please include the string:
>>
>> [IRCTC #1223912]
>>
>> in the subject line of all future correspondence about this issue. To do so,
>> you may reply to this message.
>>
>> Thank you,
>> care@irctc.co.in
>>
>>
>>
>>
>>
>>
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>> if(window.yzq_p)yzq_p('P=iF6Kh8toEi9hYxMqS6RubwO8y 3wT2Uw9nkQADjRO&T=15r7mckam%2fX%3d1279106628%2fE%3 d398321041%2fR%3dinmail%2fK%3d5%2fV%3d1.1%2fW%3dJ% 2fY%3dIN%2fF%3d625525509%2fH%3dY29udGVudD1ub19leHB hbmRhYmxlO2FqYXhfY2VydF9leHBhbmRhYmxlOw--%2fI%3d1%2fS%3d1%2fJ%3d4E1268CB');
>> if(window.yzq_s)yzq_s();
>>
>>
>> YAHOO.mc.AdIdLog =
>> "MIP4/M=378534.13849944.13849875.13092811/A=5950661&MIP5/&MIP6/M=378534.13618030.13666483.13121407/A=5818954&LREC/M=628719.14213844.14110953.7654507/A=5714599/RSZ=300x250/RST=302928/RSC=14213844&N2/&MNW/M=628719.14214030.14111020.7390239/A=5702581/RSZ=160x25/RST=302928/RSC=14214030&REC/M=628719.14214033.14111023.12431629/A=5702584/RSZ=180x150/RST=302928/RSC=14214033&RS/&RS2/&";
>>
>> gLaunchProfile.stop('RT_AD_FOOT', true);gLaunchProfile.stop('RT_BP', false);
>>
>> document.cookie
>> ="YM.MGC=_U83zGB9hTq7egOwCqkv0wN9DgAx0gxDLoS9mCni; domain=mail.yahoo.com;path=/mc/;\n";
>>
>> displayCandyLink("Try the new Yahoo! Mail",
>> "http://us.lrd.yahoo.com/_ylc=X3oDMTBubmMxMTJpBF9TAzM5ODMyMTA0MQRhYwNzd3RDb mR5/SIG=116h24ogq/**http%3A//mrd.mail.yahoo.com/landing");
>>
>> _preFetchUrls=['compose?&.rand=1261937397'];_connId=676;
>>
>> YAHOO.util.Event.on(window, "load", function() {
>> YAHOO.mc.prefetchMgr.init(_preFetchUrls); });
>>
>> mgProfiler.CT = "547.919";mgProfiler.CL = "18.919";mgProfiler.OC =
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>> YAHOO.mc.fireRS || false;if ((typeof(rt_getSCk) != "undefined" &&
>> (rt_getSCk(rt_RtCk, "s") != "" )))
>> {gLaunchProfile.start('PLT');fireRSBeacon = function (mongoVersion,
>> isIM) {if (typeof YAHOO.mc.doRSBeacon !=="undefined" &&
>> YAHOO.mc.doRSBeacon === false) {YAHOO.mc.doRSBeacon =
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>> gLaunchProfile.add("TRT", ( new Date() ).getTime()
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>> }var _TRT = (_mongoVersion === "MG2_") ?
>> gLaunchProfile._timers.MG2_TRT.total :
>> gLaunchProfile._timers.TRT.total;if (typeof(rt_getSCk) == "undefined"
>> || rt_getSCk(rt_BaCk, "ba") < 300 || rt_getSCk(rt_BaCk, "ba") > 2000
>> || (_TRT > 8000 && !isIM)) {return;}var _mgProfiler =
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>> Math.round(_mgProfiler.MT));gLaunchProfile.add(_mo ngoVersion + "CL",
>> Math.round(_mgProfiler.CL));gLaunchProfile.add(_mo ngoVersion + "OC",
>> Math.round(_mgProfiler.OC));gLaunchProfile.add(_mo ngoVersion + "OM",
>> Math.round(_mgProfiler.OM));
>> if (_mgProfiler.totalAdTime > 0)
>> {gLaunchProfile.add(_mongoVersion + "AD_TIME",
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>> } else if (typeof YAHOO.mc.darlaTimers !== "undefined") {
>> var count = 0;
>> var totalTime = 0;
>> var adLoadTime = YAHOO.mc.darlaTimers.End -
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>> YAHOO.mc.darlaTimers.End =
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>> count = count+1;
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>> if (totalTime > 0) {
>> gLaunchProfile.add(_mongoVersion + "AD_TIME_AVG",
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>> gLaunchProfile.add(_mongoVersion + "AD_TIME",
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>> YAHOO.mc.darlaTimers = {};
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>> YAHOO.mc.beaconPageName !== "undefined" && YAHOO.mc.beaconPageName
>> !== "") {var script = YAHOO.mc.beaconPageName;YAHOO.mc.beaconPageName
>> = "";} else {var script = YAHOO.mc.bomObj.script;}var _pg =
>> "MG_";}script = script.replace(/;_yl[tc]=.*/, "");script =
>> _GALAXY+script;var imgBeacon = new Image();imgBeacon.src =
>> "mail?cmd=stat.perf&mcrumb=" +
>> document.getElementById("crumb").value+ "&" + _pg + "PG=" + script +
>> argList + "&rand=" + Math.random();};
>> adIdDetails =
>> "MIP4/M=378534.13849944.13849875.13092811/A=5950661&MIP5/&MIP6/M=378534.13618030.13666483.13121407/A=5818954&LREC/M=628719.14213844.14110953.7654507/A=5714599/RSZ=300x250/RST=302928/RSC=14213844&N2/&MNW/M=628719.14214030.14111020.7390239/A=5702581/RSZ=160x25/RST=302928/RSC=14214030&REC/M=628719.14214033.14111023.12431629/A=5702584/RSZ=180x150/RST=302928/RSC=14214033&RS/&RS2/&";
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>>
>> if (typeof(rt_SetComment) != "undefined")
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>> }YAHOO.mc.SpaceID = "398321041";
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Sujoy Mukherjee
>> Manager-Finance
>> Everest Industries Ltd.
>> 5B4,5th. floor,"B" wing,
>> Gundecha Onclave,
>> Kherani Road,Sakinaka,Andheri(E),
>> Mumbai 400 072
>>
>>
>> Mobile-09987788701
>> Direct-022 6725261
>>
>> --- On Wed, 14/7/10, care@irctc.co.in <care@irctc.co.in> wrote:
>>
>>
>> From: care@irctc.co.in <care@irctc.co.in>
>> Subject: Re: [IRCTC #1232323] Ticket Confirmation
>> To: "sujoy mukherjee" <sujoymukherjee2002@yahoo.co.in>
>> Date: Wednesday, 14 July, 2010, 4:25 PM
>>
>>
>>
>>
>> Dear Customer,
>>
>> Kindly send us the PNR No. to assist you better.
>> Thanks & Regards,
>> Sakshi
>> care@irctc.co.in
>> IRCTC Online Passenger Reservation System
>> 011-23340000
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> ----- Message from sujoymukherjee2002@yahoo.co.in ---------
>> Date: Tue, 13 Jul 2010 16:20:17 +0530 (IST)
>> From: sujoy mukherjee <sujoymukherjee2002@yahoo.co.in>
>> Subject: Re: [IRCTC #1232323] Ticket Confirmation
>> To: care@irctc.co.in
>>
>>
>>> Dear Sir,
>>>
>>> Almost 3 & 1/2 months are over and still I am clueless about my
>>> refund. Do I have to take a legal action for that?
>>>
>>> Pl. reply
>>>
>>> Thanks,
>>>
>>> Sujoy Mukherjee
>>>
>>>
>>>
>>> --- On Tue, 6/7/10, sujoy mukherjee <sujoymukherjee2002@yahoo.co.in> wrote:
>>>
>>>
>>> From: sujoy mukherjee <sujoymukherjee2002@yahoo.co.in>
>>> Subject: Re: [IRCTC #1232323] Ticket Confirmation
>>> To: care@irctc.co.in
>>> Date: Tuesday, 6 July, 2010, 6:15 PM
>>>
>>>
>>>
>>>
>>>
>>>
>>> Dear Sir,
>>>
>>> No reply from your side on the matter so far. As a bonafide customer
>>> I had purchased 4 waitlisted tickets for Mumbai from Howrah in early
>>> Mar-10. Upto the time of leaving the train 3 tickets were W/L & 1
>>> ticket was RAC. As a result of that I could not travel on that ticket
>>> with my family. Immediately I logged in your site & booked a online
>>> TDR . But unfortunately I am yet to receive the payment back till now
>>> (3.5months passed) and paying interest on the credit card ticket
>>> purchase amount.
>>>
>>> Being an esteemed organisation like IRCTC, I never expected so poor &
>>> un-professional service.
>>>
>>> Once again I am requesting you to kindly refund the amount at the earliest.
>>>
>>> Thanks & regards,
>>>
>>> Sujoy Mukherjee
>>>
>>>
>>>
>>>
>>>
>>>
>>> Sujoy Mukherjee
>>> Manager-Finance
>>> Everest Industries Ltd.
>>> 5B4,5th. floor,"B" wing,
>>> Gundecha Onclave,
>>> Kherani Road,Sakinaka,Andheri(E),
>>> Mumbai 400 072
>>>
>>>
>>> Mobile-09987788701
>>> Direct-022 6725261
>>>
>>> --- On Tue, 6/7/10, care@irctc.co.in <care@irctc.co.in> wrote:
>>>
>>>
>>> From: care@irctc.co.in <care@irctc.co.in>
>>> Subject: [IRCTC #1232323] Ticket Confirmation: Re: Reminder-2
>>> To: sujoymukherjee2002@yahoo.co.in
>>> Date: Tuesday, 6 July, 2010, 6:05 PM
>>>
>>>
>>>
>>> Greetings,
>>>
>>> This message has been automatically generated in response to the
>>> creation of a trouble ticket regarding:
>>> "Re: Reminder-2",
>>> a summary of which appears below.
>>>
>>> There is no need to reply to this message right now. Your ticket has been
>>> assigned an ID of [IRCTC #1232323].
>>>
>>> Please include the string:
>>>
>>> [IRCTC #1232323]
>>>
>>> in the subject line of all future correspondence about this issue.
>>> To do so,
>>> you may reply to this message.
>>>
>>> Thank you,
>>> care@irctc.co.in
>>>
>>>
>>>
>>>
>>>
>>>
>>
>>
>> ----- End message from sujoymukherjee2002@yahoo.co.in -----
>>
>>
>>
>
>
> ----- End message from sujoymukherjee2002@yahoo.co.in -----
>
>
>
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