Dear Sir,

Greeting's,

I am sending this mail as a complaint against IRCTC.I Rajeev saxena booked an e-ticket for NZM LINK EXP from IRCTC website, Train No:7305, date of journey :19 Nov 2010 ,schedule departure :19:35, Boarding: Bhopal, From : Bhopal, To: H Nizamuddin. PNR No:4535883717,Transaction ID :0274979550, Class :SL, Quota :Tatkal.
For This particular journey their was no such train name & no. is their from bhopal jn and IRCTC booked an e- ticket for the same. which is fraudlent activity.
I'V been their on station well before time, waisted my precious 4 hrs then finally come to know that there is no such train is there from bhopal junction. As i already wait a lot and go thru with every train's information digital display and heard all the announcement but not able to find my train so for that matter of concern I had a word with Dy. station master . Mr.Dy.station master and his staff were unable to help me and adviced me that this is not their mistake this is a mistake done by IRCTC and by me, they were unable to help me and their behaviour was very bad.As irctc providing wrong information on e-ticket bcoz the train name & no which is mention on e-ticket is not from bhopal. As i booked e- ticket from bhopal To nzm and boarding point is bhopal then IRCTC need TO give the right information related with train name & no. As per the western central railways staff the train no: which is provided to me is GOA EXP train no : 2779, but train name and no which is provided to me on my e-ticket is totally wrong bcoz my boarding point is bhopal, if the train no. is change in between the merging station then irctc need to provide right info to the consumer. bcoz of irctc fruadlent activity i skip my journey and i face a loss of million of amount as well as mental peace.
Bcoz of irctc fraudlent information my ticket was waisted, my precious time was wiasted, my journey was dumped,and my precious meeting was canceled. i was puzzeled off like anything, i was harresed physically as well as mentally. i was argued and harresed by western central railway department staff people at bhopal junction.As i already send a mail for the same to IRCTC i didn't get any resolution for the same i just get the system genrated mail only.
Now for this matter of concern i would like to logged a case against IRCTC IN CONSUMER COURT .I need to sue irctc in consumer court. i need compensation for my mental harresment as well as physical.This is such a bad exercise and experience for me which was practiced by IRCTC. I need compensation for the same
This my cordial request to cosumer forum that pls logged a case against IRCTC for the same and adviced me how to move further ahead.
Pls reach me at any time on the following address and mob: no

Thank's & Regard's

Rajeev saxena
+919312767599
Dated : 15-12-2010

ADD 01 : 139 A, DATA colony, Air port road,
Bhopal, M.P, PIN-462001
Mob:+919893756969,+918827181551
PSTN: 0755-2661959
email : rajeev_hcl@yahoo.com
ADD 02 : C- 500, SPS Apptt. Phase -II,
Radhey shyam park, Rajender nagar,
Sahibabad, Ghaziabad, U.P, PIN-201005
Mob: +919810480008,+919312767599
email : rajeev_hcl@yahoo.com

Dear officers
IRCTC
New Delhi
Please let me know the current status of TDR filed by me and your Ref.No. is
ekt2010072101449657 and PNR No8400929340. I have made several request but matter is still pending and unattained while a considerable time of 180 dyes ( Six Month ) already has been over which shows How our Indian railways officers are prompt and effective to serve the citizens , As my request forwarded to Very efficient officer of West Bengal i.e.GROUP GENERAL MANAGER-1/Eastern zone , Kolkata.
Hence,Kindly do the needful with out any further loss of time and oblige, before I force to proceed to suitable authority to recover my money along loss and damage cost to me.
Regards,
Pushpendra Pal

CC to – 1- Kumari Mamta Banerjee, Honourable Minister- Railways – For information and doing the needful.
2-Mr.Vivek Sahai, Chairman (RB)– For information and doing the needful.
3- Mr.Shivaji Rakshit , Secretary (Railways)
4-IRCTC



----- Forwarded Message ----
From: "care@irctc.co.in" <care@irctc.co.in>
To: pushpendra gautam <ppsgautam@yahoo.com>
Sent: Tue, January 4, 2011 3:14:31 PM
Subject: Re: Fw: PNR No8400929340 ekt2010072101449657




Dear Customer,






With regards to your mail, we would like to inform you that we have forwarded your request to the concerned department. You will be receiving the same shortly.




Thanks & Regards,
Karan Anand.
care@irctc.co.in
www.irctc.co.in
011-39340000

----- Message from ppsgautam@yahoo.com ---------
Date: Mon, 3 Jan 2011 18:06:20 -0800 (PST)
From: pushpendra gautam <ppsgautam@yahoo.com>
Subject: Fw: PNR No8400929340 ekt2010072101449657
To: care@irctc.co.in

Dear officers
IRCTC
New Delhi
Please let me know the current status of TDR filed by me and your Ref.No. is
ekt2010072101449657 and PNR No8400929340. I have made several request but matter is still pending and unattained while a considerable time already has been over.Hence,Kindly do the needful at the earliest and oblige before I proceed to suitable authority to recover my money along loss and damage cost to me.
Regards,
Pushpendra Pal



PNR No8400929340





----- Forwarded Message ----
From: pushpendra gautam <ppsgautam@yahoo.com>
To: care@irctc.co.in
Sent: Thu, December 23, 2010 8:54:17 AM
Subject: Fw: PNR No8400929340 ekt2010072101449657






----- Forwarded Message ----
From: pushpendra gautam <ppsgautam@yahoo.com>
To: care@irctc.co.in
Sent: Thu, December 23, 2010 8:53:10 AM
Subject: Re: #1689243 , PNR No8400929340 ekt2010072101449657


Dear Lakshmi,
As per your assurance, I have been kept waiting for refund of my money from almost 2 weeks time.
But still matter is kept pending, as concern officer not having time to look after,
please advice further course of action.
Regards,
Pushpendra Pal





--------------------------------------------------------------------------------
From: "care@irctc.co.in" <care@irctc.co.in>
To: pushpendra gautam <ppsgautam@yahoo.com>
Sent: Mon, December 13, 2010 12:44:33 PM
Subject: Re: Fw: PNR No8400929340 ekt2010072101449657




Dear Customer,
We have again forwarded your request to the concerned department. You will be receiving the same shortly.



Thanks & Regards,
Lakshmi
care@irctc.co.in
www.irctc.co.in
011-39340000

----- Message from ppsgautam@yahoo.com ---------
Date: Sat, 11 Dec 2010 08:51:29 -0800 (PST)
From: pushpendra gautam <ppsgautam@yahoo.com>
Subject: Re: Fw: PNR No8400929340 ekt2010072101449657
To: care@irctc.co.in

Dear Sakshi,
As per your assurance, I have been kept waiting for refund of my money from almost 3 weeks time.
But still matter is kept pending, as concern officer not having time to look after,
please advice further course of action.
Regards,
Pushpendra Pal



--------------------------------------------------------------------------------
From: "care@irctc.co.in" <care@irctc.co.in>
To: pushpendra gautam <ppsgautam@yahoo.com>
Sent: Wed, November 17, 2010 4:58:11 PM
Subject: Re: Fw: PNR No8400929340 ekt2010072101449657




Dear Customer,

Thanks for bringing forward your query. We have forwarded your request to the concerned department. You will be receiving the same shortly.

Thanks & Regards,
Sakshi
care@irctc.co.in
www.irctc.co.in
011-39340000



















----- Message from ppsgautam@yahoo.com ---------
Date: Wed, 17 Nov 2010 00:45:15 -0800 (PST)
From: pushpendra gautam <ppsgautam@yahoo.com>
Subject: Fw: PNR No8400929340 ekt2010072101449657
To: care@irctc.co.in

Dear officers
IRCTC
New Delhi
Please let me know the current status of TDR filed by me and your Ref.No. is
ekt2010072101449657 and PNR No8400929340.Maximum time of 90 days already has been over and matter is unattained and kept pending while a considerable time has been over. Hence I request you again and pay attention to resolve this issue with out any further delay.
Kindly do the needful at the earliest and oblige.
Regards,
Pushpendra Pal

--- On Fri, 10/22/10, pushpendra gautam <ppsgautam@yahoo.com> wrote:



From: pushpendra gautam <ppsgautam@yahoo.com>
Subject: Fw: PNR No8400929340 ekt2010072101449657
To: tdr@irctc.co.in
Cc: care@irctc.co.in
Date: Friday, October 22, 2010, 6:07 PM


Dear officers
IRCTC
New Delhi
Please let me know the current status of TDR filed by me and your Ref.No. is
ekt2010072101449657 and PNR No8400929340. I am trying your Delhi tel.No to speak but all the nos. getting busy.90 days time is already been over and i am not getting any reply from IRCTC.
Kindly do the needful at the earliest and oblige.
Regards,
Pushpendra Pal



PNR No8400929340



----- Forwarded Message ----
From: pushpendra gautam <ppsgautam@yahoo.com>
To: tdr@irctc.co.in
Sent: Wed, October 13, 2010 7:19:54 AM
Subject: Fw: ekt2010072101449657


Reminder



----- Forwarded Message ----
From: pushpendra gautam <ppsgautam@yahoo.com>
To: tdr@irctc.co.in
Sent: Mon, September 20, 2010 6:59:09 PM
Subject: ekt2010072101449657


Dear officers
IRCTC
New Delhi
Please let me know the current status of TDR filed by me and your Ref.No. is
ekt2010072101449657 Kindly do the needful and oblige.
Regards,
Pushpendra Pal

hi, i have booked 2 e-ticket through OXIRAIL from delhi to pune (Pune Dutonto Exp. No. 12264) on dated 17/01/2011) would like to know that at that time there was concession for senior citizen was provided by IRCTC or not b'coz the agent oxi-rail was not given me the benifit and charge full amt. from me after this when i contact them then they reply that we have received no communication from IRCTC regarding the concession that they are providing for Senior Citizens in Garib Rath trains. so i just want to know that this is fact or they people telling lie to customer.


r's
dilip jain