Hi,

I did not get my money refunded from irctc inspite of filling TDR on time. In the rule it is written that TDR would be refunded within 90 days but still its showing Refund under process. My PNR number is 2212475153. I called customer care many times but did not get satisfactory reply. They told me to mail it to tdrprocess@irctc.co.in. Then i mailed my problem to tdrprocess@irctc.co.in five time with reminder but did not get any positive reply till now.

Please look into this issue.


Regards,
Neel Kant
9313570111

Hi,

I did not get my money refunded from irctc inspite of filling TDR on time. In the rule it is written that TDR would be refunded within 90 days but still its showing Refund under process. My PNR number is 2212475153. I called customer care many times but did not get satisfactory reply. They told me to mail it to tdrprocess@irctc.co.in. Then i mailed my problem to tdrprocess@irctc.co.in five time with reminder but did not get any positive reply till now.I called on 20.06.2011 to IRCTC Customer Care ( with Mr. Karan / Ms. Suman & Ms Alka / Mr. Vivek "Sr. executive" on 21.06.2011) they provide me Northern Railway's Number 011-23365290 & 011-42622409 but any number not connecting any people when i Called this Number I found reply THIS NUMBER DOES NOT EXIST. 1 ANOTHER NUMBER 011-23363469 ( I FOUND IN NORTHERN RAILWAY WEBSITE BUT IT IS TELEFAX. I CALLED MANY TIME ON 20.06.2011 & 21.06.2011 BUT NO BODY PICKED THE CALL. ITS GOING TO FAX AUTOMATICALLY.

Please look into this issue. ( PLEASE SEE BELOW COMMUNICATION )


Regards,
Neel Kant
9313570111

________________________________________
From: neelkant_das@hotmail.com
To: tdrprocess@irctc.co.in
CC: neelkant_das@hotmail.com
Subject: FW: Reminder against letter no : RF1/21117/10-11/C1/19.1.11/NR
Date: Fri, 3 Jun 2011 07:37:32 +0000

Reminder - 3

Dear Authority Concerned,

Please Confirm me how much more time you want for processing. its pending since October 2010. I don't receive any satisfactory answer from your end. Please look into the matter, otherwise I will complain to Consumer Forum.

It’s your choice.

Waiting for your Prompt Reply

************************
Kumar Neel Kant
Phone: 9313570111
************************
________________________________________
From: tdrprocess@irctc.co.in
To: neelkant_das@hotmail.com
Subject: Reminder Email From IRCTC
Date: Wed, 18 May 2011 11:35:24 +0530
Dear Customer, Sorry for the inconvenience. Kindly note that your refund case of PNR No.2212475153 has been forwarded to CCM/NR Railway on 07-Feb-2011 .We have already issued Reminders on 26-Apr-2011 to concerned railway to chase up the case. But despite reminders refund is yet to be received from the concerned railway. Now we have sent another reminder on 18-May-2011 with all the papers pertaining to your refund case to concerned railway to chase up the cases. As soon as refund, if any, received it will be credited to your card account.
With regards,
TDR TEAM
__________________________________________________ ______________________
This is a system generated mail. Please do not reply to this email ID. If
you have a query or need any clarification you may:
________________________________________
From: neelkant_das@hotmail.com
To: tdrprocess@irctc.co.in
Subject: FW: Reminder against letter no : RF1/21117/10-11/C1/19.1.11/NR
Date: Wed, 11 May 2011 11:49:57 +0000

Reminder - 2


waiting for your Reply

************************
Kumar Neel Kant
Phone: 9313570111
************************
________________________________________
From: neelkant_das@hotmail.com
To: tdrprocess@irctc.co.in
CC: neelkant_das@hotmail.com
Subject: Reminder against letter no : RF1/21117/10-11/C1/19.1.11/NR
Date: Wed, 20 Apr 2011 11:32:26 +0000

Reminder


waiting for your Reply

************************
Kumar Neel Kant
Phone: 9313570111
************************__________________________ ______________
From: tdrprocess@irctc.co.in
To: neelkant_das@hotmail.com
Subject: Reopen Email From IRCTC
Date: Mon, 7 Feb 2011 10:00:32 +0530
Dear Customer,
Sorry for the inconvenience.Kindly note that the refund case of PNR No.2212475153 has been regretted by NR Railway on 12-Nov-2010.Now we have sent letter to NR Railway on 7-February-2011 stating that 'Train Cancelled.', so please reopen the case . As soon as refund, if any, received it will be credited to your card account. With regards, TDR PROCESS TEAM
__________________________________________________ ______________________
This is a system generated mail. Please do not reply to this email ID. If
you have a query or need any clarification you may:
(1) Email Us at tdrprocess@irctc.co.in
__________________________________________________ ______________________
________________________________________
From: neelkant_das@hotmail.com
To: tdrprocess@irctc.co.in;
Subject: RE: Email From IRCTC
Date: Mon, 31 Jan 2011 11:01:03 +0000
Dear Sir / Madam,
This is to bring your kind attention regarding PNR No.: 2212475153 that we booked online ticket from IRCTC dated on 27.10.2010 from Amritsar to New Delhi for Date of Journey 29.10.2010 & it was canceled without any notice. We have filled TDR on 04.11.2010 after consultation of your customer care executive. Kindly note as per your e-mail, you have stated Ticket was not surrendered within 6 hrs after the departure of the train. How it is possible to surrender above ticket (it is not booked from any counter.)
Kindly look into the matter URGENTLY AND REFUND OUR MONEY AT EARLIEST.
Regards
************************
Kumar Neel Kant
Phone: 9313570111
************************__________________________ ______________
From: tdrprocess@irctc.co.in
To: neelkant_das@hotmail.com
Subject: Email From IRCTC
Date: Sun, 30 Jan 2011 09:28:04 +0530
REGRET Dear Customer, With Reference to your PNR No:2212475153, we regret to inform you that refund is not admissible as informed by Railways through their letter no : RF1/21117/10-11/C1/19.1.11/NR and the reason being : 237-NR/56 Ticket was not surrendered within 6 hrs after the departure of the train. The case is repudiated. In case you require any further assistance, please mail us at tdrprocess@irctc.co.in or call us on 011-23345900 With regards, TDR TEAM