I booked a tatkal ticket on 18/06/2010 for the journey from ndae(Nabadwip Dham) to njp(new Jalpaiguri) on 20/06/2010 through irctc reservation portal. But due to line maintenance there was a block in Bandal-Katwa line and the train route had been diverted through Burdwan.
As per irctc rules I filed TDR to get my full money back. Till the date i did not get that fund. I have contacted irctc authority so many times but nothing has happened with my money.
almost four(5) months gone and no reply received . Only they informed that refund order is now struck in NF Railaway departmet. Nad and lodge a complaints in NF Railway also ( Complaints no.: : 'C/10/10-14526B990BCEB02DDA94C3F94106017F.web103-824')

please help me to get back my money………

My ticket Details are below.....

Transaction Details
PNR Number: 6243361336
Ticket Type: eticket
Transaction ID: 0222460373
Booked On: 18-6-2010
Class: SL
Internet Service Charge: Rs 10.00
Date Of Journey: 20/6/2010
Railway Zone: IRCTC
Bank: SBI Debit
Total: Rs 578.00
Train No: 5643
Ticket Charge: Rs 568.00
From Station: NABADWIP DHAM(NDAE)
Quota: Tatkal
To Station: NEW JALPAIGURI(NJP)
IRCTC Zone: IRCTC


Ticket Details
S# Name Age *** Coach Seat Res-Status
1 ANUP BISWAS 28 Male S3 0053/ MB Booked

2 SABITA BISWAS 48 Female S3 0054/ UB Booked



TDR Details
Reason For TDR: TRAIN ROUTE BEEN CHANGED.
TDR Status: CCM Registered Reference No: ekt2010062101349298
TDR Zone: NF
TDR Filing Date: 21-Jun-2010
Refund Status: Refund under Process


Regards,
Anup Biswas
Siliguri

I travelled with my family on 23rd Dec, 2010 Howrah-Pune Duranto express.

It is a commendable train because of the time in which one can reach pune without
having to stop anywhere in between. They also serve food which is more than adequate.

But the stewards/servers almost demand tips from you in a dadagiri way ! We were four
and the demand was for 400 rupees....!!! They refused to accept anything lower and
harassed almost everyone in that compartment.

We pay a lot of money towards these tickets and meal and services are inclusive.

Something should be done so that passengers are not harassed this way.