Dear sir,
I am not satisfied with the regret of the railways as this is unjustified.I am again sending all the proof to yourself to see the matter .
The train was late more than 19 hrs and no information was avalable with station master.
They are increasing ETA by every hour from 9pm(8 sept ) to early in the morning till 05 am and I spent full night on platform with my family.In the morning of 9 sept ,as information received about 12102,i purchased a 2nd class ticket as guided by TC and he made an excess fare ticket as per roules.(E 43021832 -Rs. 592 and 836859 for Rs. 2506).After that I had filed TDR since there is not any information about the 12810.Attached herewith the news of that day 'Flash flood disrupt train services'.Therefore I again request you to see the matter and refund the full amount or I will approach the consumer forum.
Thanks and regards,
G.D.Bhatia

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From: tdrprocess@irctc.co.in
To: gdbhatia2000508@hotmail.com
Subject: Email From IRCTC
Date: Sat, 3 Dec 2011 12:06:00 +0530


REGRET Dear Customer, With Reference to your PNR No:6261326803, we regret to inform you that refund is not admissible as informed by Railways through their letter no : In case you require any further assistance, please mail us at tdrprocess@irctc.co.in or call us on 011-23345900 With regards, TDR TEAM


From:
Subject: Flash flood disrupts train services on Hwh-Mumbai Trunck route
Date: Mon, 5 Dec 2011 01:00:38 +0530