Dear Sir,

I Booked e-ticket from Secunderabad to GORAKHPUR JN(GKP). Which detail is as below:
Transaction Details:

PNR Number: 4424338333 Ticket Type: eticket Transaction ID: 0285713145
Booked On: 15-12-2010 Class: 3A Internet Service Charge: Rs 20.00
Date Of Journey: 01/3/2011 Railway Zone: NER Bank: hdfcvbvpg
Total: Rs 2658.00 Train No: 12592 Ticket Charge: Rs 2638.00
From Station: SECUNDERABAD JN(SC) Quota: General To Station: GORAKHPUR JN(GKP)
IRCTC Zone: Chief Commercial Manager (Refunds), North Eastern Rly Gorakhpur

TDR Details:
Reason For TDR: Train Diverted And Passenger Not Travelled. TDR Status: Forwarded To Railway
Reference No: ekt2011032002210283
TDR Zone: NER TDR
Filing Date: 02-Mar-2011
Refund Status: Refund under Process
Refund Date: Not Available
Refund Amount: Rs.0.00

I filed TDR because Train Diverted and not came to Secunderabad Station due to "Rail Roko Bandh" on 1st March 2011 at Andhra Pradesh.
i called around 50 times to IRCTC Help line 011 39340000 and written mail around 30 times to 'tdrprocess@irctc.co.in" but they tell only that we forwarded concern to railway department.
Some of the IRCTC help line employee told me that we are not responsible for refund and you can talk to railway department, once i called to them they told to followup with IRCTC.

Please look into this matter seriously as it is going to complete 1 year and there is no any satisfactory answer from IRCTC/Railway.


Regards,
Zawed Alam
zawed79@yahoo.com