Respected Sir,
I am sandeep kumar patel 22yrs of age. i am a student here in delhi university.sir this is incident of 9th october.sir according to new rule of indian railway ers and vrm both has been applicable but TTE are not in knowledge of this rule.sir i was travelling by SHAN-E-PUNJAB express train number 12497 on 9th october morning . i made reservation through irctc.co.in .sir m mentioning the message that is showing on home page of irctc.co.in just below.




Electronic Reservation Slip (ERS) - The printout in standard specified Performa containing reservation particulars, and instructions for use which can be used by the passenger along with the relevant authorizedIdentification, as travel authority for performing the journey.

Virtual Reservation Message (VRM) - A screen-shot of the e-ticket displayed through laptops/palmtops/ Mobile phone is referred as Virtual Reservation Message (VRM).

ERS/VRM along with any one of the eight prescribed ID proofs in original and the indication of the passenger(s)' name(s) in the Reservation Chart will authorize the passenger to travel.

VRM combined with valid photo-id in original will be treated as an instrument on par with the ERS.

ERS/VRM along with one of the eight prescribed proofs of identity in original will also authorize the passenger to enter the platform on the day of journey and he/she will not be required to purchase platform ticket. ERS/VRM along with original id proof will be required to be produced on demand of Ticket Checking Staff on the platform.

Reference : Railway Board Letter No.2008/TG-I/10/P/SMS dated 20.07.2011



Sir when i saw this message i didnt went for printout of ticket..my reservation was in D10 77 number birth.When tte came to me he asked me for ticket i showed him VRM in form of screenshot of whole ticket in complete details along with clear visulisation along with my original voter id. tte said to me he dont know what is this he dont knw about vrm..there is no any rule regarding to this.I requested him to please go and ask your senior he refused with saying "tte kaun hai tu hai ki mai hu" he didn't listend to me and was keep saying to pay penalty.sir i refused to pay penalty because i had prescribed my original voter id along with VRM. he snatched my voter id and said he will not return it till i pay the penalty. i was keep saying him sir please ask your seniors they will tell you.but he was in no mood to listen me.i asked him his name he didn;t told me and leave from there.sir when my station kurukshetra was coming i searched him but didnt saw him and i thought it will b better to report to consumer court about this. sir my complain is for That tte along with all his seniors who dint informed him and i need my voter id back and please take strick action aginst them.sir i am attaching my ticket details here for procceding.
IRCTCs e-Ticketing Service
Electronic Reservation Slip (Personal User)

• This ticket will only be valid along with an ID proof in original. If found travelling without ID Proof, Passenger will betreated as without ticket and charged as per extant Railway rules.
• Valid IDs to be presented during train journey by one of the passenger booked on an e-ticket :- Voter Identity Card / Passport / PAN Card / Driving License / Photo ID card issued by Central / State Govt. / Student Identity Card with photograph issued by recognized School or College for their students / Nationalized Bank Passbook with photograph /Credit Cards issued by Banks with laminated photograph.
• General rules/ Information for e-ticket passenger have to be studied by the customer for cancellation & refund.

PNR No: 2655614687 Train No. & Name: 12497/SHANE PUNJAB Quota: General
Transaction ID: 0401115597 Date of Booking: 08-Oct-2011 02:52:55 AM Class: 2S
From: NEW DELHI(NDLS) Date of Journey: 09-Oct-2011 To: KURUKSHETRA JN(KKDE)
Boarding: NEW DELHI(NDLS) Date of Boarding: 09-Oct-2011 Scheduled Departure: 06:40 *
Resv Upto: KURUKSHETRA JN(KKDE) Distance: 0157 KM Adult: 01 Child: 00
Passenger Mobile Number: 9971733701
Passenger Address :- cb-77,naraina vill, new delhi,110028 New Delhi Delhi - 110028

FARE DETAILS :
1 Ticket Fare Rs. 70 Rupees Seventy Only
2 IRCTC Service Charges Rs. 10 Rupees Ten Only
3 Total Rs. 80 Rupees Eighty Only

PASSENGER DETAILS :
SNo. Name Age *** Concession Code Booking Status/Current Status/Coach No./Seat No
1 S K PATEL 22 Male CONFIRM D10/ 0077/

This ticket is booked on a personal user ID and cannot be sold by an agent. If bought from an agent by any individual, it is at his/her own risk.



IMPORTANT:
• For details, rules and terms & conditions of E-Ticketing services, please visit www.irctc.co.in.
• *New Time Table is effective from 01-07-2011. Departure time printed on this ERS/VRM is liable to change. Please Check correct departure from Railway Station Enquiry, Dial 139 or SMS 'RAIL' to 139.
• The accommodation booked is not transferable and is valid only if one of the ID card noted above is presented during the journey. The ERS/VRM along with the valid ID proof in original would be verified by TTE with the name and PNR on the chart. If the passenger fail to produce/display ERS/VRM due to any eventuality (loss, damaged mobile/laptop etc.) but has the prescribed original proof of identity, a penalty of Rs.50/- per ticket as applicable to such cases will be levied. The ticket checking staff On board/Off board will give Excess Fare Ticket for the same.
• E-ticket cancellations are permitted through www.irctc.co.in by the user.
• Obtain certificate from the TTE /Conductor in case of PARTIALLY waitlisted e-ticket, LESS NO. OF PASSENGERS travelled, A.C.FAILURE, TRAVEL IN LOWER CLASS. This original certificate must be sent to GGM (IT), IRCTC Ltd., Internet Ticketing Centre, IRCA Building, State Entry Road, New Delhi-110055 after filing on-line refund request for claiming refund .
• Contact us on: - 24*7 Hrs Customer Support at 011-39340000 , Chennai Customer Care 044 – 25300000 or Mail To:care@irctc.co.in.




General Rules/ Information for E-ticket passengers
a) Status of E-tickets after Chart preparation :
1. Confirmed E ticket - E-ticket where all passengers are confirmed.
2. Partially waitlist/Confirmed/RAC E ticket - E-ticket where some passengers are confirmed/ RAC and other wait-listed.
3. Fully waitlisted E tickets - E-ticket where all passengers are waitlisted.
b) Authorization to board the train :
1. Passengers with confirmed E ticket are permitted to board the train. Their names will appear on the reservation chart.
2. Name of passengers with Partially Waitlisted /Confirmed/RAC will appear on the chart (including the waitlisted passengers in the partially waitlist ticket).
c) Cancellation & refund rules :
1. Confirmed E-ticket before chart preparation : E-ticket can be cancelled online and the amount will be refunded electronically to the respective account used for booking.
2. Confirmed E-ticket after chart preparation : Cancellation/ refund request received after preparation of chart are forwarded by IRCTC to concerned railway for manual processing. Refund amount received from concerned railway will be credited back to the customer's account by IRCTC.
3. Partially waitlisted E-ticket before chart preparation : E-ticket can be cancelled online and the amount will be refunded electronically to the respective account used for booking.
4. Partially waitlisted E-ticket after chart preparation : E-ticket cannot be cancelled online after chart preparation. Partially waitlisted e-ticket holder where part passengers have travelled and want to claim refund for passengers who have not travelled is required to send the original certificate issued by TTE / Conductor in lieu of the same to IRCTC after filing online refund request . The partially waitlisted e-ticket holder where no passengers have travelled & wants to claim refund is required to file online refund request . It would then be forwarded to concerned railway and refund received from Railways would be credited back electronically to the customer's account used for booking by IRCTC.
5. If the ticket is partially waitlisted/ Confirmed/ RAC at remote location chart preparation then E-ticket cannot be cancelled online. It is required to file refund request online for claiming refund . It would then be processed offline and refund received from Railways would be credited back electronically to the respective account used for booking by IRCTC.
d) If train is cancelled, E-ticket can be cancelled online up to 3 days from the date of departure of the train .
e) Bank charges, if any, will be payable extra.(For details of bank charges, kindly refer to Terms and Conditions on www.irctc.co.in)
f) The Compartment/ Cabin/ Coupe/ Coach/ Seat numbers for first AC and First class will be allotted at the time of chart preparation.
g) The customer who has opted for auto-up gradation during booking of his/her e-ticket is requested to check the up-gradation chart before boarding the train.
h) IRCTC Service Charge for E-Ticket (Service charge levied is not refundable):
Class Service Charges
SL/2S Rs.10.00/-
1AC/2AC/3AC/CC/3E/FC Rs.20.00/-


Thank you for using IRCTC's Services.


thank you sir.
Name-sandeep kumar patel
Contact- 9971733701

Hi Sandeep,
I completely agree with you.
This has happened to me also. Although I was lucky. I very well know these illiterate and rude TTEs of Indian Railways, So I took the print-out of the ticket and the image version in my mobile x2 (which is a 5 Mega Pixel Camera mobile).
When I showed the image-version of my ticket, the tte said that it is not acceptable, I politely told him that it is mentioned on irctc web-site and moreover it will save around 3 Lakh papers per day if we follow the practice, but he rudely replied to me that he can show me the "circular". He was asking for 50 rs fine, then I took the print-out and he was happy.
I also request the owner of this forums to please take action against such bad TTEs so that the passengers can travel comfortably.