I had booked a Meru on 27th May for someone for 28th May at 10.00 a.m. the passenger received the confirmation no. and the cab never turned up. At 10.05 a.m. she is getting a call from meru stating that no booking was received by them. this was inspite of receiving the confirmation sms and the no. was AE1A54687. the passenger had to undergo a lot of trouble to search for cab and then had to take an auto. Will Meru cab reimburse the passenger for the hassle that she had to undergo?????

Yesterday i.e. 8th June i again booked the cab from Meru for today at 10.30 a.m. for the same person. She never received any confirmation sms from them. She told me to cancel the booking. When i called up Meru for the cancellation, i was told that there was no booking in the passenger's name and asked me the confirmation no. At that time i came to know that the passenger did not receive any confirmation sms.

This is the type of service that Meru gives. The banner states 'RELY ON US'. they should change it to 'DON'T RELY ON US'.

Instead of booking cabs from Meru, we would rather book cool cab. At least the promptness would be assured.

I had booked a cab on 1st June 2010 for travel from my home in Bangalore to Bangalore International Airport.
The booking was made around 11:30 AM in the morning and I had asked the cab to be present at my address by 5:30 PM. My flight was at 8:25PM.

At 5:09PM I got a message from meru cab (No. +912244224422) that Cab no. KA0306092 would reach at 5:30PM.
I started calling the driver(whose number was shared in the mentioned SMS) from 5:15 PM to know the status. The driver was not sure about the address. He was very new to the city. Till 5:45 he was still in his office in Hennur and he handed over the phone to somebody else who started asking me the directions.

I gave the directions as clearly as possible to both of them. Inspite of repeated calls the driver did not reach the specified address on time.
At exactly 6:00PM in the evening I called up the call centre of Meru Cab (44224422) to know the status of the cab. The person on the line told spoke to the driver and told me me that the cab would be there in 2 mins.

However the cab reached me only at 6:15PM.
The driver did not knew the way to the airport and told me that he is new to the city. To prove it he told me that the cab was only 3 days old and had only driven 1250 odd kms.
I had to guide him to the airport.

Because of the cab arriving late we reached the airport only at 8:15PM. We were not allowed to board and missed our flight.
As a result we had to book us new tickets for the next day which costed me Rs.22,500/-

The catchline of Meru says "RELY ON US" and I did so. And I have paid the price. Will Meru take the responsibility of me missing my flight?
Shouldn't I drag Meru to the court for the inconvenience caused, mental trauma suffered, anxiety and the huge economic loss for me?