today, 16.10.2010 morning, I made a Easy cab booking by calling 080-43434343 for pick up and drop in the evening at 17:30 hrs from Kengeri Satallite Town to Konanakunte, Bangalore. This booking was taken by Easy Cabs and they gave booking reference 001114 through SMS at 09:11 hrs. The customer care representative who took the booking also said that the Taxi number, driver name and number details will be sent through SMS about 30 minutes before departure.
However, evening till 17:30 hrs, we niether got any SMS or call from Driver/Easy Cabs and hence I called up Easy Cab Contact No. 43434343 to check the status. The person responded stating that I will be receiving SMS details in next 10 minutes. I waited further till 18:00 but in vain. I called up again, and this time, the officer was Mr. Hemant, and he conviniently mentioned that there are no taxis available in Kengeri Area so this service can not be made. I insisted that I need to speak to his superiors and then one Mr. Rahul, Senior customer care executive came on line and even he continued to state that there are no taxis available in the area and hence my booking can not be sreviced. He had no explanation/answer on to why this information was not earlier passed on to us. He only mentioned, that if I want to complaint, I can do so by sending a mail to their customer care centre.
I had my 65 years aged mother-in-law whom we had to bring her from Kengeri Sat. town to our home in Konanakunte. She is physically weak and can not comfortably walk or board the bus. We had to undergo total inconvinience and look for alternative arrangements and then later we could get one call taxi at 7 pm and reach home by paying almost double than what would have been regular Easycab fare. The distance is about 15 km and Easycab charge would have been 225 Rs but we, after waiting and wasting our time, many calls to various other taxi operators, and by paying 400 Rs, reached home.
Can this failure in service by Easy Cabs can be dealt in Consumer court / Forum so that at least users/commuters in future are benefitted with improved service quality?
Thanks in advance,
51, 2nd cross, Anjanadri Layout,
Konanakunte, Bangalore - 560 062
Ph. 0092-97422 87952