Date 31.7.2010. 7.30 AM my driver calls sick. Have to go to Magadi Road for a CII Training program = Last day very important.

Call Easy Cab and gave a booking.
Confirmed that within 5 minutes shall confirm about a Taxi to arrive within 30 minutes.
SMS Received.
Booking number -993
SMS Received
Cab number give 2693
Mobile number of driver given.
Driver calls and tells he is going to airport.
Called their D.I.D service and pressed '2' for status enquiry.
Put on hold thrice for 5 minutes each by a male voice, Gayatri and Disha.
Final call - all executives are busy message for 5 minutes.
Gayatri comes on line.
Sir the cab broke down.
We have cancelled the booking???

WOW - What a service !!!

I have missed a very important training program.

I call Meru Cab.

Sir we can confirm in 40 minutes whether we can provide a Taxi to you.

WOW ! Business is booming. There is a great need for Taxis in Bangalore city who can come to you within 5 minutes.

More competition is required as this imperfect competition/ almost monopolistic is making me go mad.