Dear Sir,

My wife and I had used the services of MAKE MY TRIP to travel to Srilanka on the 27th of January' 2010 for 6days. I booked only the flights with them. My Itenary was Pune-Chennai-Colombo-Chennai-Kolkata. My first flight was from Pune to Chennai was cancelled by Spicejet because of fog in Delhi and I was stranded in Pune airport at 1:30am thereby missing my connecting flight from Chennai to Colombo. Fortunately both Spicejet and Air India express were very co-operative and promised me a REFUND (by email) promptly. After coming back from my vacation, I followed up the same with Make My trip. They took 15 working days to confirm that I was eligible to receive the REFUNDS. The amounts were

2 Domestic Flight Ticket Refunds (from Pune to Chennai in Spicejet)=2180 x 2= 4360 (INR)
2 International Flight Ticket Refunds (from Chennai to Colombo in Air India Express)= 2059x2= 4118 (INR)
Thereby making my TOTAL REFUND AMOUNT = 8478 (INR)

In the meantime HSBC called me and told me that because I swiped my card in Srilanka, they were blocking it because they suspected misuse and reissued a new card. THEY HOWEVER CONFIRMED ON SEVERAL OCCASIONS THAT THE BACKEND ACCOUNT NUMBER DOESNT CHANGE IN THE EVENT THE PLASTIC CARD IS CHANGED.

Anyways, after several frustrating phone calls and mindless back and forth, I finally got the refund a month later thanks to a Supervisor Mr. Rizwan Uddin,
22nd of Feb' 2010 - 2180 (INR)
27th of Feb' 2010 - 2180 (INR)

However, my woes hadnt come to an end which I realized as soon as I got my statement as of 17th March' 2010.

I realized that I HAVE GOT ONLY 1 SET OF REFUNDS. Then started the new saga of pain and frustration. Numerous disconnections, even more calls and further more EMAILS, plenty of arrogance and ignorance, a lot of shuffling and blame game between MAKEMY TRIP and HSBC. Its been 4 months since and I HAVEN'T received my SECOND SET of REFUNDS.

2 International Flight Ticket Refunds (from Chennai to Colombo in Air India Express)= 2059x2= 4118 (INR)

I have contacted the travel agent with phone calls and emails and have always been fobbed off with the following statements:

ALLEGATION:
Your credit card number has changed
FACT:
Even if Plastic Card changes, the backend account number is PERMANENT!!!
PROOF:
FIRST SET OF REFUNDS reflect under this NEW CARD STATEMENT!!!

ALLEGATION:
The refund has been done by them and its the Bank which has witheld it.
FACT:
My monthly statement shows otherwise.
PROOF
My monthly statement and the conference call with HSBC and MAKEMYTRIP (I have it recorded)

I think I have gone on long enough so will end by mentioning the PROOF I HAVE!!!

1. Record of all email send to MAKEMYTRIP and HSBC
2. CALL RECORDING of conversation between HSBC, MAKEMYTRIP and I
3. TELEPHONE BILLS of all calls made to MAKEMYTRIP and HSBC during this period

I continue to pay interest on the REFUND amount pending toward my card at a interest rate of 3.35%/month and havent received a response to my emails since 10th of APRIL' 2010.

Look forward to your guidance and support with this matter.

warm regards,
Sumanta Nandi
+919845269690

Sir,

I had a bad experience with makemytrip.com. My email to them posted to them explains my case. Please assist me because now i'm getting a feeling that all the inconvenience to the customers is not a 'one odd case' but the company's intentional attitude. And I don't want them to escape so easily. My email send today is as follows:

I am Customs Officer Sameer Soangra, serving in Indian Customs. Reference is made to booking Id NN251611330444. I have the following to say:

1. Flight booking was done on 30 Aug 10 for Egypt Airline flight from Mumbai to Tripoli for 02 (two) passengers (One Adult & an infant) for the travel on 07 Oct 10.

2. I received an email from Makemytrip regarding the conformation of same which is still saved on my e-mail.

3. This was a connecting flight for the pax as they were moving from Cairo to Tripoli. Travel from Mumbai to Cairo and onward to Tripoli was from Egypt Airline only. Also, I want to bring out this to your notice that
the pax were moving to visit family from Mumbai to Tripoli along with an infant less than a year old with about 50 kgs of luggage.

4. After reaching Mumbai, I was told by the Check-in Counter that there is no return booking for either of the passengers and said that Make My trip bound to inform the passengers for making return ticket if they are going on visit visa. On contacting your staff on customer care number, same was told
by your executive and i was told that my money of the amount Rs. 13,331/- will be refunded to me in next 48 hours.

5. I was stuck in helpless situation as no flights were available for that day. There is no one in Mumbai who is known to me. In such a critical situation, I was running around from one terminal to another, requesting( rather literally begging) from one window to another, along with my sister in law (the pax), my 1year old infact niece and 50 Kgs of luggage. Moreover, I was also not having much cash with me at that point of time.

6. From that day onwards. I have been calling regularly for my refund.


7. In regard to my case, I have the following demands:

(I) Refund of Rs 12063/- WITH INTEREST.

(II) Compensation of Rs 50,000/- for the Mental Harassment and agony that me , my family and my 1 year old infant niece have gone through because of your company apart from the financial turbulence caused. Also, not informing and awaring the passengers of getting a return ticket on Visit Visa.

9. This is for your information and necessary action.

I had booked a flight for 1st October, 2009 for Mumbai to Kolkata booking Id being FLT00005591642 through makemytrip. The flight got cancelled and the flight carrier (Indigo) gave me a full refund order and informed that I will get the refund through makemytrip.

I followed with them through number of calls and email. They also provided a reference number way back in Januray 2010 ID 101203-023026, but so far they have not refunded my money.

Kindly help me as I am frustrated due to lack of any response from their side. Also, inform me how to sue them for the amount, wastafge of my time and efforts.

Your guidnace would be very helpful for me

Thanks
Lomesh Roy