This is Sunita Uikey, Assistant Manager, SCI Ltd. Mumbai. I had booked 3 flight tickets through an online booking website - goibibo.com for a flights from mumbai to banglore on 25 June. I had cancelled my tickets on 6 July through GOAIR website and sended a mail to goibibo for the processing of the refund.
They have acknowledged my mail and I got the refund for the two booking a while after that.

This was their reply on their mail I recieved on 20 July -

Dear Guest,
Greeting from ibibo,
As per your email received .We would like to confirm you that your refund is already done from our end. Below mentioned is a detail of your refund

Refund against the PNR -- 998FSC
Transaction Id- MSBI00783615671
Date of refund- 13/07/2010 18:03:10
Amount refunded-Rs 1331.00

Refund against the PNR -- C5S2BA
Transaction Id- MSBI00668903791
Date of refund- 13/07/2010 18:03:10
Amount refunded- Rs 2764.00

And refund against the third PNR - A0KXIZ is in under processed and the same is forward to concern department on priority basis and reflect in your account within next seven working days

I request you to please check the same with your bank and for any further assistance please feel free to contact us

Thanks n Regards

Ibibo Team


My concern is refund for a flight PNR no - A0KXIZ. Its been two months and I still haven't refund for the same. I am tired of writing them mail coz their customer care service sucks, noboday picks up the phone even after making me wait for half an hour on the line. Please help me with this. If nothing is wrong from their side atleast provide me the transaction code for the assistance from the bank.

Sunita Uikey
sunita.uikey@sci.co.in/ssunshine20@gmail.com
+919930036009
Mumbai - 30-Aug-2010

Originally Posted by sunita.uikey

This is Sunita Uikey, Assistant Manager, SCI Ltd. Mumbai. I had booked 3 flight tickets through an online booking website - goibibo.com for a flights from mumbai to banglore on 25 June. I had cancelled my tickets on 6 July through GOAIR website and sended a mail to goibibo for the processing of the refund.
They have acknowledged my mail and I got the refund for the two booking a while after that.

This was their reply on their mail I recieved on 20 July -

Dear Guest,
Greeting from ibibo,
As per your email received .We would like to confirm you that your refund is already done from our end. Below mentioned is a detail of your refund

Refund against the PNR -- 998FSC
Transaction Id- MSBI00783615671
Date of refund- 13/07/2010 18:03:10
Amount refunded-Rs 1331.00

Refund against the PNR -- C5S2BA
Transaction Id- MSBI00668903791
Date of refund- 13/07/2010 18:03:10
Amount refunded- Rs 2764.00

And refund against the third PNR - A0KXIZ is in under processed and the same is forward to concern department on priority basis and reflect in your account within next seven working days

I request you to please check the same with your bank and for any further assistance please feel free to contact us

Thanks n Regards

Ibibo Team


My concern is refund for a flight PNR no - A0KXIZ. Its been two months and I still haven't refund for the same. I am tired of writing them mail coz their customer care service sucks, noboday picks up the phone even after making me wait for half an hour on the line. Please help me with this. If nothing is wrong from their side atleast provide me the transaction code for the assistance from the bank.

Sunita Uikey
sunita.uikey@sci.co.in/ssunshine20@gmail.com
+919930036009
Mumbai - 30-Aug-2010

-------------------------------------------
Dear Sunita,

We apologize for the delay and ensure no repeat of the same. The refund of the above mentioned PNR number was processed already. The reference number for the same is MSBI0066874697. We tried to contact you earlier in the day however, our call went unanswered. once again, we are sorry for the delay.

Thanks
Team Goibibo.

e Booking: GOFLDA1F3A612421

Dear Madam/Sir:

This is to bring to your notice the extremely rude behavior on the part of the personnel handling the travel division.
I had booked 2 tickets for Vizag-Hyd-Blr for 26 Feb 2011. Before receiving a confirmation on the ticket, the amount was debited from my account. Following this I receive a mail that the ticket is not confirmed due to non-confirmation from the airline.
A call to the helpdesk is responded with a 'will look into it and get back within half an hour'. After an hour there is no response, and hence I call to ask the status. They inform that the ticket is not available. Fair enough. But an immediate response to this effect would have enabled me to make alternative arrangements immediately. Instead I am offered tickets which cost 21,000 and informed this is how the airline industry works!

I understand these issues. What I cannot understand is the policy of:
a) taking money before receiving a confirmation of the ticket.
b) taking 7-10 days to refund the money
c) an offer of a new booking of Rs 21,000/- as against the original Rs 13,000/-
d) a refusal to give contact to the corporate office, aside from an address to the Gurgaon office!

This is absolutely highway robbery! Asking me to read the fine-print is not the way out!
I request my money be returned immediately within the next 24 hours. I cannot have my money held up for 7-10 days! The error was not mine, but an eagerness on your part to take the money for services even before the transaction is complete! I have not received the ticket I have paid for, due to no fault of yours. BUT, I must get a refund immediately! That is fair business practice, and a sure shot way of building good customer relations. Now its for sure you are not getting my business again.
I am on an emergency and I cannot afford to have my money stolen from me and locked away for 7-10 days!
I can send you a copy of the whole flurry of emails sent to me in this regard. But I hope you do the needful by refunding my money within 24 hours. And teaching your staff that they survive because of customers!