Dear Sir/Mam,
I Achin M Agarwal wants to file a complaint against yatra.com for their irresponsible action which is completetly ridiculous.
My Parents tickets were confirmed for Delhi to los angeles on 31 sep,2010 and returning flight from Los angeles to Delhi on 27 oct,2010.
But due to some reasons they had a doubt for departure and i jus forwarded a message to yatra on 16 sep asking for jus information regarding cancellations of tickets and but they didn't replied us whether they have cancelled it or any other action they have taken regarding that matter and after that my parents confirmed two days before departing to Los angeles about their tickets and they just departed to Los angeles on confirmed date 31 sep,2010.
Now, when 27 oct,2010 came they just reached the airport for boarding flight from Los angeles to Delhi and after waiting for many hours at airport in this old age then they were told by asiana airlines counter that their tickets had been cancelled by yatra.com on 15 oct,2010.
I want to ask if mail for cancellation is forwarded on 16 sep,2010 to yatra.com for cancellation of both sides of round trip tickets and why they had not called me up or mailed me to confirm about the status of tickets whether to cancel it or not and if they want to cancel it as request is forwarded on 16 sep.2010 itself thereafter they also allowed my parents(the passenger) to board flight to Los angeles from delh on 31 sep,2010i and suddenly on 15 oct,2010 they themselves cancelled tickets by their own without asking us.Tell me if passenger goes outside for tourism purpose they have to come back also so how could they cancel the tickets for one side by their own and now they are asking extra money around 80000rs.This is completly fraud on their part.Tell me first of all my parents are in old age and now they are paying 200$ per day their as thier expenses on regular basis their for theri accomodation and fooding and now they are asked to pay 80000rs more for tickets by yatra.This is ridicuous on their part.
Please solve our matter.
Regards,
Achin Agarwal
9811527970

I booked a return domestic ticket DEL->LKO->DEL on 29th OCT 10 using yatra.com (it says Flight cost + insurance = Rs. 3322.00)

I got Confirmed Eticket on mail.

I called goAir to recheck the PNR numbers i had in the Eticket.

GoAir said Rs 1400x4=5600 payment pending on these tickets.

I called Yatra.com and informed about GoAir feedback. They said a customer representative will talk to you in one hours. and never reverted back. flights are scheduled 2nd Nov & 4th Nov and my parents are traveling.

Still don't know what is status.

It seems a case of fraud where costumer is attracted with lower flight cost and then Forced to pay additional amounts more than the original booking itself.

V K Kashyap
9350727091

i have cancelled my booked ticket from yatra.On request of yatra i have completed all the formilities about month back but i have not got my money back.i request all the traveller not to book through yatra.com.

Dear Mr. Kashyap,
Thank you for contacting us at Yatra.com.
We truly apologize for the inconvenience you have faced in this regard as this is most definitely not the level of service we aim to provide our customers. Please be informed that this happened due to some technical error at the backend. We have processed the refund against Yatra Ref # 2910101254 in two separate transactions from our end on 15th Nov & 28th Nov 2010 on account of the difference of fare borne by you at the airport. As this was an offline transaction, the bank would have taken approx. 10-15 working days to update this credit into your account. We hope you have been able to trace these credit details in your account.
Should you require any further assistance, please call us on 987-1800-800 or alternatively write to support@yatra.com
Best Regards,
Yatra Care

Dear Customer,
Thank you for contacting us at Yatra.com
We regret the inconvenience this may have caused. We request you to please provide us your contact number and booking reference number to enable us to look into this and resolve on priority.
Should you require any further assistance, please call us on 987-1800-800 or alternatively write to support@yatra.com
Best Regards,
Yatra Care

Dear Mr Agarwal,

We truly apologize for the inconvenience you and your parents have faced in this regard. We request you to please provide us your contact number and booking reference number to enable us to look into this and resolve on priority.
Should you require any further assistance, please call us on 987-1800-800 or alternatively write to support@yatra.com
Best Regards,
Yatra Care