I booked a tour to Malaysia for my honeymoon through cox and kings for 9 days. I was given a confirmation quote of 512$ per head and according to which I made the full payment at the cox and kings office at Kolkata. They also assured me on 25th January that all bookings will be confirmed under this budget and I can go ahead and book the airline tickets. But just two days before the travel date, they called me and informed me that the hotels 3/4 stars as discussed are not available and only five star hotels are available which will cost me around 800$ per head and hence I need to shell out around 35 thousand rupees more or else I take the cancellation charges of whole 40000 rupees paid to them. It became like a black mail that either I lose all the money around 70000 rupees or arrange 30000 rupees more. In that situation just after my marriage instead of enjoying time with my wife and family I had to go through mental stress of arranging higher amount. Also they also promised that once I return from the tour they would get me a certain amount refunded because it was completely a case of miscommunication and carelessness of their employee. The kolkata head of COX and Kings verbally made a promise of refunding some amount and after which I deposited the amount and went on the tour. However after return they are not refunding any amount and also trying to blame me by saying that my phone was not reachable, though it was reachable on all the days in business hours. I feel completely cheated and harassed mentally by the behavior of staff at cox and kings, Salt Lake city, Kolkata.

Dear Vikas Baid,

Can you please email us your contact no. on communication.corp@coxandkings.com, along with the following details (Name of the package, Booking Ref No, Date and Location where it was purchased) to enable us to serve you better? We assure you of our best service, as always.

Team Cox and Kings India.