Hi this is Hari.Sunkireddy. Iam working as a software engineer in one of the software company in pune.I have booked my ticket in omer travels through redbus(06/06/2010) from hyderabad to pune and my boarding point is K.P.H.B, Hyderabad,from 7.30PM onwards iam waiting there upto 10.30 PM for the bus and iam trying to get the bus number and driver mob number,but no response from the redbus travels.Due to that for me loss of money loss of time and having project deliveries to client in office and loss of pay in the office .due to of them i faced a very big problems.


FYI.Below is the ticket which i booked in online through REDBUS travels.
Can u please check it out and do needful to the future.


Dear Mr. hari , Thank you for choosing redBus to buy your ticket. Please find your ticket below. We wish you a pleasant journey. -Team redBus


Ticket Reservation
Please take a print of this ticket. A copy of the ticket has to be produced at the time of boarding. Please be present atleast 15 mins prior to time of departure at the boarding point
Mr hari
Ticket No: TC7457299725 PNR # OMRMFGU95769445
From: Hyderabad
No. of Passengers: 1
Travels: Omer Travels
Total Fare: Rs. 900.00
To: Pune
Seat Nos: 33
Bus Type: Lexia Non A/C Seater (2+2)
Journey Date: Sunday, June 06, 2010
Dep time: 07:55 PM
K.P.H.B
redBus Help Line Numbers
Location : K.P.H.B
Landmark : Near Vijay textiles
Address : Near Vijay Textiles KPHB
Contact number : 040-66746391,040-66748353
Ahmedabad : (079) 394-12345
Bangalore : (080) 394-12345
Chennai : (044) 394-12345
Delhi : (011) 394-12345
Hyderabad : (040) 394-12345
Pune : (020) 394-12345
Mumbai : (022) 394-12345

Important Points:
1. redBus* is ONLY a bus ticket agent. It does not operate bus services of its own. In order to provide a comprehensive choice of bus operators, departure times and prices to customers, it has tied up with many bus operators.
redBus’ advice to customers is to choose bus operators they are aware of and whose service they are comfortable with..

redBus’ responsibilities include:
(1) Issuing a valid ticket (a ticket that will be accepted by the bus operator) for its’ network of bus operators (2) Providing refund and support in the event of cancellation (3) Providing customer support and information in case of any delays / inconvenience

redBus’ responsibilities do NOT include:
(1) The bus operator’s bus not departing / reaching on time (2) The bus operator’s employees being rude (3) The bus operator’s bus seats etc not being up to the customer’s expectation (4) The bus operator canceling the trip due to unavoidable reasons (5) The baggage of the customer getting lost / stolen / damaged (6) The bus operator changing a customer’s seat at the last minute to accommodate a lady / child (7) The customer waiting at the wrong boarding point (please call the bus operator to find out the exact boarding point if you are not a regular traveler on that particular bus) (8) The bus operator changing the boarding point and/or using a pick-up vehicle at the boarding point to take customers to the bus departure point

* redBus means to include redBus and its partner outlets (Sify, Subhiksha, Done Card, Itz Cash etc)

2. The arrival and departure times mentioned on the ticket are only tentative timings . However the bus will not leave the source before the time that is mentioned on the ticket.

3. Passengers are required to furnish the following at the time of boarding the bus:
- A copy of the ticket (A print out of the ticket or the print out of the ticket e-mail).
- Identity proof (Driving license, Student ID card, Company ID card, Passport, PAN card or Voter ID card).
Failing to do so, they may not be allowed to board the bus.

4. Change of bus: In case the bus operator changes the type of bus due to some reason, redBus will refund the differential amount to the customer upon being intimated by the customers in 24 hours of the journey.

5.Cancellation Policy: For Omer Travels :Between 0 hours to 24 hours before journey, the cancellation charge is 100.0%.Between 24 hours to 48 hours before journey, the cancellation charge is 20.0%.And, above cancellation charge is 10.0%.
6.In case one needs the refund to be credited back to his/her bank account, please write your cash coupon details to support@redbus.in
* The transaction charges or the home delivery charges, will not be refunded in the event of ticket cancellation


Thanks&Regards
Hari.s

My friend booked a ticket through redbus.in from bangalore to Hyderabad. When he reported in time at boarding point he found that there is some other person with same seat number in the same bus(he booked ticket directly from the travels). The bus driver didn't accept my friends ticket has his name is not in the list given to him. According to the ticket with my friend, it is the same bus which he need to report. He is also found that there were 2 other persons facing same problem with same bus there. Finally they were not allowed into the bus and my friend had missed the work which he need to be done in Hyderbad in time....why had this problem had occurred with redbus.in...?