I booked a ticket on November 18,2011,on goibibo,for my daughter and myself.
The details are :
Source : BLR
Destination : TRV
Travel Date : November 21,2011
Airline : Indigo

The booking ran into trouble,ideally my daughter's ticket was not getting confirmed.

Then I contacted customer care and in another 30 mins I was issued a new ticket with my daughter's details updated on the ticket (the one that is issued by goibibo).I accepted that in good faith assuming
that everything was ok.

On the day of travel,when i reached BLR airport,the check-in counter staff informs me that she can't issue a boarding pass for my daughter ,as her booking has not been made on my reservation. Since I had travel on the day,I ended paying penalty.

This has been harrowing and stressful experience for me,especially when I was travelling with my infant daughter,ALONE. I gathered from the airport staff that this has not been the first time it is happening to a traveller.

I am writing this with thorough disappointment and anguish in the way ibibo handled the situation.
Technical difficulties are acceptable,but covering up is not acceptable AT ALL.There should be a minimum ethics when a person runs such a business.

This shows the level of commitment and customer satisfaction,ibibo staff are bothered about.

Again, i addressed this to ibibo , and yet the other end is silent,just showing me that the ticket priority has been escalated to "Critical".

Vivek Ramanatha Iyer

As discussed; we have processed the refund for INR 800 towards your daughter's ticket. We certainly want to ensure that customers experience on goibibo is a hassle free experience. Your ticket is confirmed with Goibibo with your infant Daughter and the same feedback has been shared with the Airline.

We will ensure that the error raised by you has been rectified from our end.

Thanks
Team Goibio