I have a horrifying last few days with GoIbibo. They are bunch of unprofessional lads who don't understand customer satisfaction is utmost important.

I work @ MNC, where circulating my bad experience with my colleagues (Out of 1 Lakh of them if only 50,000 reads it and few thousands keep this in their mind, would lead to hefty business loss for goibibo) would made some serious mark toward this company.

I had booked a ticket from Delhi-Bangalore which i cancelled 4 days before departure. I was hoping to get a smooth refund. But Ahh my first mistake-Selecting GoIbibo and second-Expecting smooth refund.

Emailed/Called them umpteen times-They've one reply for me (as if taught by their teachers in school).

Sir, I have personally cross verified that the refund has already been processed from our end against your transaction.

But, we cannot assume any responsibility for the failure to perform the services at your bank. They are not even providing complete details on the transaction done from there side.

What the heck and how i care, you have processed my claim or whatever you've done. Plain and simple, i've not received my money back. Blaming it to bank and not providing details is true example of tyranny. Involved PNB bank, RBI in email chains, but these seem to be shameless lot of Human beings on Planet-Gurgaon. Not even replying RBI managers regarding the source bank details.

I suggest you guys, please think zillion times if you are using GoIbibo services. One unsatisfied customer will spread the word the best he can.

Its one month today, still no refund and no reply even from there Senior Managers. God Bless this company. I am not going to hold back though (gave them final reminder), not even waiting to hear back from them. Already consulted a legal advisor, hope to see them in courts soon.

Few thousands dearer will not make me a poor man but making these crooks learn a lesson will surely make them treat people like they should be. I'll surely update the forums soon with the proceedings.

Thanks
Nitin

Dear nitin,

thanks for replying,
they told me that this monday they are solving my issue,will wait till monday otherwise i have planned to go through officially in consumer court.
If u r also thinking in same way then let me know,and contact me.

Originally Posted by nitinsukhija

i have a horrifying last few days with goibibo. They are bunch of unprofessional lads who don't understand customer satisfaction is utmost important.

I work @ mnc, where circulating my bad experience with my colleagues (out of 1 lakh of them if only 50,000 reads it and few thousands keep this in their mind, would lead to hefty business loss for goibibo) would made some serious mark toward this company.

I had booked a ticket from delhi-bangalore which i cancelled 4 days before departure. I was hoping to get a smooth refund. But ahh my first mistake-selecting goibibo and second-expecting smooth refund.

Emailed/called them umpteen times-they've one reply for me (as if taught by their teachers in school).

sir, i have personally cross verified that the refund has already been processed from our end against your transaction.

But, we cannot assume any responsibility for the failure to perform the services at your bank. They are not even providing complete details on the transaction done from there side.

what the heck and how i care, you have processed my claim or whatever you've done. Plain and simple, i've not received my money back. Blaming it to bank and not providing details is true example of tyranny. Involved pnb bank, rbi in email chains, but these seem to be shameless lot of human beings on planet-gurgaon. Not even replying rbi managers regarding the source bank details.

I suggest you guys, please think zillion times if you are using goibibo services. One unsatisfied customer will spread the word the best he can.

Its one month today, still no refund and no reply even from there senior managers. God bless this company. I am not going to hold back though (gave them final reminder), not even waiting to hear back from them. Already consulted a legal advisor, hope to see them in courts soon.

Few thousands dearer will not make me a poor man but making these crooks learn a lesson will surely make them treat people like they should be. I'll surely update the forums soon with the proceedings.

Thanks
nitin

Hi,
I booked a ticket on November 18,2011,on goibibo,for my daughter and myself.
The details are :
Source : BLR
Destination : TRV
Travel Date : November 21,2011
Airline : Indigo

The booking ran into trouble,ideally my daughter's ticket was not getting confirmed.

Then I contacted customer care and in another 30 mins I was issued a new ticket with my daughter's details updated on the ticket (the one that is issued by goibibo).I accepted that in good faith assuming
that everything was ok.

On the day of travel,when i reached BLR airport,the check-in counter staff informs me that she can't issue a boarding pass for my daughter ,as her booking has not been updated on my reservation. Since I had travel on the day,I ended paying penalty.

This has been harrowing and stressful experience for me,especially when I was travelling with my infant daughter,ALONE. I gathered from the airport staff that this has not been the first time it is happening to a traveller.

I am writing this with thorough disappointment and anguish in the way ibibo handled the situation.
Technical difficulties are acceptable,but covering up is not acceptable AT ALL.There should be a minimum ethics when a person runs such a business.

This shows the level of commitment and customer satisfaction,ibibo staff are bothered about.

Again, i addressed this to ibibo , and yet the other end is silent,just showing me that the ticket priority has been escalated to "Critical".