Dear sir/ Ma'am,

I was booking a ticket with GoIbibo for my brother from Kolkata to Pune for the travel date november 8, 2010 on September 7, 2010. However, the transaction did not get through. I got a message on the screen saying that the session has expired and you may start a fresh transaction. I checked my email, my sms, etc and saw there was no confirmation of the tickets being booked. So after ten minutes I booked another ticket.

However, the next morning I got a sms and email saying that the ticket has been booked. I called up the customer care and they said since it is a case of dual booking they would cancel the ticket and refund the amount with 7-10 days (Refund no. - 328048 given by Mr. Wazir). After 7-10 days the refund did not happen and i have been following continuously. Talked to there supervisor Mr. Bhavneet who said he would look into the matter personally and called within 48 hours. However, he didnt call back.

I have got a email from them saying that they would refund the entire amount but nothing has happened yet.

Kindly look into matter and inform me as early as possible.

Regards,
Rohit Agarwal
rohitag876@gmail.com

Originally Posted by Unregistered

Dear sir/ Ma'am,

I was booking a ticket with GoIbibo for my brother from Kolkata to Pune for the travel date november 8, 2010 on September 7, 2010. However, the transaction did not get through. I got a message on the screen saying that the session has expired and you may start a fresh transaction. I checked my email, my sms, etc and saw there was no confirmation of the tickets being booked. So after ten minutes I booked another ticket.

However, the next morning I got a sms and email saying that the ticket has been booked. I called up the customer care and they said since it is a case of dual booking they would cancel the ticket and refund the amount with 7-10 days (Refund no. - 328048 given by Mr. Wazir). After 7-10 days the refund did not happen and i have been following continuously. Talked to there supervisor Mr. Bhavneet who said he would look into the matter personally and called within 48 hours. However, he didnt call back.

I have got a email from them saying that they would refund the entire amount but nothing has happened yet.

Kindly look into matter and inform me as early as possible.

Regards,
Rohit Agarwal
rohitag876@gmail.com

++++++++++++++++++++++++++++++++++++++++++++++++++ ++++++++++++++++++++++
Dear Rohit,

We apologize for the delay. Unfortunately, the refund of the ticket is still pending with Airline (jet Airways). We are contacting the Airline on regular basis. As discussed, we will process the refund for you and take this us with the airline internally.

Thank you for your understanding in this regard.

Thanks
Team Goibibo

Admin - Thx a lot for this wonderful forum. I got a reply from goibibo immediately and they have informed me that they would credit the money to my account within the next 2 days and would themselves take up the matter with the airlines.

Would keep updating.

Thanks a lot again for this wonderful forum. As informed by Mr. Sumant the money was reversed to the account on Monday and it is now reflecting in my statement from last evening.

Regards,
Rohit Agarwal