Kingfisher airlines...Your customer support executives confirm that the status has been updated as 'cancelled by Geetha Narayanan' against my booking id referred by both Make my trip and Kingfisher airlines and Make my trip has to complete the refund process.

But Make my trip says the Kingfisher airlines have not updated the status and the customer has to follow up with the airlines in getting the status updated...


Here's an email from Make my trip in this regard.

Response Via Email (Ajay Bhatia) 21/08/2011 04.28 PM
Dear**** customer,



Greetings from MakeMyTrip!



This is in regards to refund request against booking id NF251178912793. With reference to your mail, kindly send us the scanned endorsed copy of the tickets to claim refund from airlines as we don’t have access to cancellation confirmation. This is a mandatory document which is required to claim refund from the airlines.



Please note that refund will be processed within 7 business days from receipt of documents.



For any further assistance we are available round the clock on our toll free numbers.

You may reply to this email or write to us at service@makemytrip.com

or visit us at Flights, Cheap Hotels at MakeMyTrip - India's No 1 Travel Site | Guaranteed Low Cost Air Tickets, Bus, Book Holiday Packages & Rail Tours Online.





We value your business with us and look forward in assisting you with all your travel plans.



Yours Sincerely,



ajay bhatia

MakeMyTrip (India) Pvt. Ltd.

103 Udyog Vihar Phase I

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Toll Free: 1-800-11-8747 (MTNL/BSNL phones)

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