Reference Booking ID : IN1007B10105

Dear Sir/Madam,

Please note that this complaint is with regard to International holidays booked with makemytrip.Just to brief,I have booked a package tour to Mauritius for 6 days & 7 nights starting from 8th Sep,10 with makemytrip well in advance paying 20000 INR.Due to some circumstances , we were not able to make it and when I wrote it to Makemytrip and asked for gving us the option to postpone the dates and adjust the booking amount (ofcourse with reasonable deductions) with the new dates,they never replied.

I still keep on forwarding the mails,the mails are read but I never received a reply from them.

Makemytrip is requested to reply for following queries,

1) Why there was no confirmation from makemytrip for Hotel & flight bookings?(except that the booking amount receipt said tentative booking)
2) Why were booking itineraries for Hotel & flight not sent if I did not write to cancel the tour?I was enquiring about postponement details and if it was not possible, we could have been contacted for confirmation of cancellation.

Please note that I have not informed makemytrip for cancellation of the said tour.
3)I never received any mail from makemytrip informing me about cancellation of the tour.
4) Whenever I wrote emails to ask for mode of payment and booking confirmation,the mails were read but never replied.

5)Please arrange to convey me the conversation date if there was any from your end informing us about cancellation or any mail confirming the final booking of the said tour.

Your reply shall be highly appreciated.Please note that since I did not ask to cancel the tour,makemytrip was supposed to inform me about the bookings made for 8th Sep if the postponement was not possible.
Please be informed that there was no conversation from makemytrip end.

Is this the way ,you deal with customers?In case I do not receive a reply for next few days,I will be forced to take up the matter with concerned authorities as in this case makemytrip was responsible to send us the booking details if we did nt ask for cancellation.

Regards

Preethi Sivaramakrishnan

PS : Let me know if you need all the emails sent to makemytrip from my end.

Dear Preethi Sivaramakrishnan,

With reference to your post and subsequent communication with our representative, we will be assisting you further offline.

We apologise for any inconvenience caused.

Regards,

MakeMyTrip Care

Dear Makemytrip team,

Please note that we are in touch with Makemytrip team and our booking is shifted to Mahavir Parmar...but still it is the same story ..no answer for emails and your team always busy on other cases....

Even they forget to reply or call back as they promise when they are connected unfortunately...

I would appreciate if makemytrip can just train them professioanlly.

We also work in professional fields but ofcourse not like your team...

We are just fed up with the makemytrip responses....

Originally Posted by kirtibhushan.singh

Reference Booking ID : IN1007B10105

Dear Sir/Madam,

Please note that this complaint is with regard to International holidays booked with makemytrip.Just to brief,I have booked a package tour to Mauritius for 6 days & 7 nights starting from 8th Sep,10 with makemytrip well in advance paying 20000 INR.Due to some circumstances , we were not able to make it and when I wrote it to Makemytrip and asked for gving us the option to postpone the dates and adjust the booking amount (ofcourse with reasonable deductions) with the new dates,they never replied.

I still keep on forwarding the mails,the mails are read but I never received a reply from them.

Makemytrip is requested to reply for following queries,

1) Why there was no confirmation from makemytrip for Hotel & flight bookings?(except that the booking amount receipt said tentative booking)
2) Why were booking itineraries for Hotel & flight not sent if I did not write to cancel the tour?I was enquiring about postponement details and if it was not possible, we could have been contacted for confirmation of cancellation.

Please note that I have not informed makemytrip for cancellation of the said tour.
3)I never received any mail from makemytrip informing me about cancellation of the tour.
4) Whenever I wrote emails to ask for mode of payment and booking confirmation,the mails were read but never replied.

5)Please arrange to convey me the conversation date if there was any from your end informing us about cancellation or any mail confirming the final booking of the said tour.

Your reply shall be highly appreciated.Please note that since I did not ask to cancel the tour,makemytrip was supposed to inform me about the bookings made for 8th Sep if the postponement was not possible.
Please be informed that there was no conversation from makemytrip end.

Is this the way ,you deal with customers?In case I do not receive a reply for next few days,I will be forced to take up the matter with concerned authorities as in this case makemytrip was responsible to send us the booking details if we did nt ask for cancellation.

Regards

Preethi Sivaramakrishnan

PS : Let me know if you need all the emails sent to makemytrip from my end.

With reference to the following complaint,which was resolved by makemytrip on 15th Oct,now when we asked for new booking as requested by makemytrip because the fault was at their end,we were told that there is a deduction of 9100 INR,which I will not pay as we have already discussed it once.Now all your people just keep us on hold whenever we call and finally they say that the matter is with higher management.Please note that you are just a service company and not PMO or president's office that all the guys are busy always in highly secret meetings.
Moreover the customers are not stupid,to call n follow up everytime...Last time you people dint send us any document and how can you now tell that there was a deduction,WHERE IS THE DOCUMENT showing that ticket was blocked / booked.

See guys,if you want to make it an issue ,I would not mind to take it to even consumer court.The issue which was resolved once,you are making it critical again.If it is not clarified and resolved immediately,I will claim my advance with interest as well as COMPENSATION for spoiling our plans in September and all the inconvenience caused in September and now.

The last post is pasted for your reference ,


10-06-2010, 03:33 PM
kirtibhushan.singh
Junior Member Join Date: Oct 2010
Posts: 2

Make My Trip - International Holiday Booking cancellation without my consent

--------------------------------------------------------------------------------

Reference Booking ID : IN1007B10105

Dear Sir/Madam,

Please note that this complaint is with regard to International holidays booked with makemytrip.Just to brief,I have booked a package tour to Mauritius for 6 days & 7 nights starting from 8th Sep,10 with makemytrip well in advance paying 20000 INR.Due to some circumstances , we were not able to make it and when I wrote it to Makemytrip and asked for gving us the option to postpone the dates and adjust the booking amount (ofcourse with reasonable deductions) with the new dates,they never replied.

I still keep on forwarding the mails,the mails are read but I never received a reply from them.

Makemytrip is requested to reply for following queries,

1) Why there was no confirmation from makemytrip for Hotel & flight bookings?(except that the booking amount receipt said tentative booking)
2) Why were booking itineraries for Hotel & flight not sent if I did not write to cancel the tour?I was enquiring about postponement details and if it was not possible, we could have been contacted for confirmation of cancellation.

Please note that I have not informed makemytrip for cancellation of the said tour.
3)I never received any mail from makemytrip informing me about cancellation of the tour.
4) Whenever I wrote emails to ask for mode of payment and booking confirmation,the mails were read but never replied.

5)Please arrange to convey me the conversation date if there was any from your end informing us about cancellation or any mail confirming the final booking of the said tour.

Your reply shall be highly appreciated.Please note that since I did not ask to cancel the tour,makemytrip was supposed to inform me about the bookings made for 8th Sep if the postponement was not possible.
Please be informed that there was no conversation from makemytrip end.

Is this the way ,you deal with customers?In case I do not receive a reply for next few days,I will be forced to take up the matter with concerned authorities as in this case makemytrip was responsible to send us the booking details if we did nt ask for cancellation.

Regards

Preethi Sivaramakrishnan

PS : Let me know if you need all the emails sent to makemytrip from my end.