Counsumer Court:

Respected Sir.

I had booked an International air ticket (From Kolkata to Edmonton, Canada) from Make MY Trip on 10th July 2010. ( Booking ID IN1007B03627 ) E Tkt Number # 014 3749825597. I paid 55500 INR by banking transfer from HDFC. I canceled my ticket on 24th July 2010 . At the time of cancellation I was told by the customer care representative that I have to pay 25800 INR on total as concerned Airlines will charge 25000 INR, plus Make My Trip's own cancellation fees which is 500 INR plus extra 300 INR for some tax, Then after a number of phone calls and harassment ( which is very common to get your refund from Make My Trip ) finally I received a refund of 29700 INR on 19th Aug 2010 . They deducted 25800 from 55500 and credited the rest of the amount to my HDFC account, I was quite surprised to see such huge cancellation fees and thereafter I wrote an e email to Aircanda and came to know that their actual cancellation charge is 100 Eur which was 5720 INR for that day, If I add additional 500 INR as make my trip charge and 300 INR as tax then total cancellation charge would have been maximum 6520 INR , not 25800 that they had taken from me,

After I received the email from Aircanda I email to make my trip several times and got a reply from Make my trip that they need 48 - 72 hrs to revert me back . Last correspondent I had with Make My Trip on Oct 26 th 2010, But till date I havent get any single response from their side, I have copied the mail herewith as a reference, I am very disappointed with the whole thing and have lost faith from Make My Trip. I want to get a refund of 19280 INR that make my trip took from me without any valid reason,

Hoping an early action will be taken by Make MY Trip !!,

Yours Truly,

Ms Sudeshna Bhattacharya


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Copied mail that I received from Make My Trip on 14 Oct 2010 :

Subject
Re: Reference ID: [101004-000655] Booking ID IN1007B03627

Discussion Thread
Response (Nikunj Vakil) 14/10/2010 05.10 PM
Dear Ms. Bhattacharya,

Greetings from MakeMyTrip!

At the outset,we apologise for the inconvenience caused due to delay at our end.

With reference to your mail, we would like to request you to please provide us 48-72 hours, so that we can check with our accounts department.

Once again, sincere apologies for the inconvenience caused.

For any further assistance we are available round the clock on our toll free number 1-800-11-8747 (MTNL/BSNL)/1-800-102-8747 (All Major Mobile Operators)/ 95124-4628700 (Any Landline).You may also write to us through reply email or writing to Service@MakeMyTrip.com or visit us at Flights, Cheap Hotels at MakeMyTrip - India's No 1 Travel Site | Guaranteed Low Cost Air Tickets, Bus, Book Holiday Packages & Rail Tours Online

We value your business with us and look forward in assisting you with all your travel plans.

Yours Sincerely,

Nikunj Vakil
Customer Service Consultant
Toll Free: 1-800-102-8747 (All Major Mobile Operators)
Toll Free: 1800 11 8747(MTNL/BSNL)
Tel: 0124-4628747, 0124-2898747
E-Fax number is 0124 - 4781801