Subject: Nonpayment of INR 12230/- by makemytrip.com , due as refund of airfare of cancelled ticket
Make y trip booking I.D NN252042127708 , Ticket No.- 22173571343108 ,airline PNR-IVQEJD
Name of passenger Ė Sourav Kumar Chatterjee
I booked online ticket on 13010-2011 through makemytrip.com website to travel Bangkok by Thai airways to attend a conference. On 14th October 2011 organizers informed that conference got postponed because of havoc flooding in Thailand accompanied by heavy rain and alert for more flood in Bangkok due to high tide and continuous rain.
I cancelled the ticket through Mr. Pawan kumar of makemytrip.com and was surprised to hear that INR 16030/- was deducted as cancellation charges out of INR17228/- ticket charge ,as Mr. Pawan kumar said ticket was of nonrefundable category and airline cancellation charge itself was INR 15530/-. My subsequent check in booking confirmation document sent by makemytrip.com on 13-10-2011 revealed that the ticket was of refundable category and when checked with Thai airways they informed that airline cancellation charges is only INR3000/- and same should must had been mentioned on ticket. When I informed them that the E-ticket sent by makemytrip.com on makemytrip letter head didnít bear the airline cancellation charges, they replied that original ticket statement sent to makemytrip.com most possibly have been edited and modified by makemytrip.com before sending to customer, thus depriving customer from important information and suppressing it to fulfill vested interest.
Thereafter I kept on calling airline( Ms Rachna .Mr. Nikhil ) and multiple officials of makemytrip.com,( Mr. Provojit, Mr. Abishek , Ms Priyanka , Mr. Navnith , Mr. Viswas at Phone.no. 1800-102-8747) along with writing e-mails requesting airline to provide the cancellation charges in written and requesting maketrip.com to talk airline to resolve the issue and refund the balance amount of INR 13428/- at the earliest. The air line on 19-10-2011 sent me e-mail confirrming the cancellation charges as INR 3000/- and on 20-10-2011 Makemytrip.com intimated that airline cancellation charges is INR3000/- along with again misleading and erroneous statement that all earlier makemytrip agents informed me that airline cancellation charges is INR3000/-. The statement of mail as under.
>>> "MakeMyTrip" <Internationalbookings@makemytrip.com> 10/20/2011 2:36 AM >>>
Response Via Email (Gurjant Singh) 20/10/2011 02.36 AM
Dear ¨¨¨Mr Chatterjee,
Greetings from MakeMyTrip!
With reference to our conversation, would like to inform you that as per we consult with airline and our all agent informed you that cancellation charges are 3000 + 500 Make My Trip fee + 300 is RAF airline taxes its means in total we have to deduct 3800 Rs. for cancellation and you paid us 17228 Rs for this ticket. so 17228 - 3800 = 13428 rs is refundable amount. so please wait for 3 working days for refund.
For any further assistance we are available round the clock on our toll free number 1-800-11-8747 (MTNL/BSNL)/1-800-102-8747 (Airtel)/ 95124-4628700 (Any Landline).You may also write to us through reply email or writing to Service@MakeMyTrip.com or visit us at Flights, Cheap Hotels at MakeMyTrip - India's No 1 Travel Site | Guaranteed Low Cost Air Tickets, Bus, Book Holiday Packages & Rail Tours Online.
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Auto-Response 17/10/2011 04.22 PM
Dear Sourav Chatterjee,
Thank you for contacting MakeMyTrip.com.
A Reference ID 111017-028930 has been assigned for your query. You are requested not to change the subject line containing the Reference ID when replying to us to enable us to serve you better.
You can expect to receive a reply shortly. If you require urgent assistance, please feel free to call us on our toll free number at 1860-500-5566 or +91-124-4628747 (from networks in and outside India).
Here makrmytrip again made attempt to erase the so far maintained false information given to me on cancellation charges and create a clean document which amounts to a kind of mischievous attitude and deep fall in customer care gesture.
Since after as of today makemytrip did not refund the balance amount of INR12230/- ( INR 1198/- was refunded surprisingly fast in beginning informing it as final refund amount by make my trip, but though after uphill confrontation and pursuance they came out with actual refund amount but appears no action has been taken to activate the refund as of date.) despite my repeated requests over phone and e-mail. Each time I am told the processing will take 48-72 hours and would be credited to my account which so far did not happen even after 7 days going by makemytrip.com information of processing on 24-10.-2011.
Make makemytrip,com to refund balance INR12230/- immediately.
Makemytrip.com to pay compensation to me for harassment mental agony and wasting my time.
Sourav Kumar Chatterjee