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makemytrip.com/Harassement and delay in refund of cancelled airticket charge paid

This is a discussion on makemytrip.com/Harassement and delay in refund of cancelled airticket charge paid within the Travel Agents forums, part of the Travel category; Subject: Nonpayment of INR 12230/- by makemytrip.com , due as refund of airfare of cancelled ticket Make y trip booking ...

  1. #1
    Sourav Kumar Chatterjee
    Guest

    Default makemytrip.com/Harassement and delay in refund of cancelled airticket charge paid

    Subject: Nonpayment of INR 12230/- by makemytrip.com , due as refund of airfare of cancelled ticket
    Make y trip booking I.D NN252042127708 , Ticket No.- 22173571343108 ,airline PNR-IVQEJD
    Name of passenger Ė Sourav Kumar Chatterjee
    Phno.919833820618
    Alternate-919988882683


    I booked online ticket on 13010-2011 through makemytrip.com website to travel Bangkok by Thai airways to attend a conference. On 14th October 2011 organizers informed that conference got postponed because of havoc flooding in Thailand accompanied by heavy rain and alert for more flood in Bangkok due to high tide and continuous rain.
    I cancelled the ticket through Mr. Pawan kumar of makemytrip.com and was surprised to hear that INR 16030/- was deducted as cancellation charges out of INR17228/- ticket charge ,as Mr. Pawan kumar said ticket was of nonrefundable category and airline cancellation charge itself was INR 15530/-. My subsequent check in booking confirmation document sent by makemytrip.com on 13-10-2011 revealed that the ticket was of refundable category and when checked with Thai airways they informed that airline cancellation charges is only INR3000/- and same should must had been mentioned on ticket. When I informed them that the E-ticket sent by makemytrip.com on makemytrip letter head didnít bear the airline cancellation charges, they replied that original ticket statement sent to makemytrip.com most possibly have been edited and modified by makemytrip.com before sending to customer, thus depriving customer from important information and suppressing it to fulfill vested interest.
    Thereafter I kept on calling airline( Ms Rachna .Mr. Nikhil ) and multiple officials of makemytrip.com,( Mr. Provojit, Mr. Abishek , Ms Priyanka , Mr. Navnith , Mr. Viswas at Phone.no. 1800-102-8747) along with writing e-mails requesting airline to provide the cancellation charges in written and requesting maketrip.com to talk airline to resolve the issue and refund the balance amount of INR 13428/- at the earliest. The air line on 19-10-2011 sent me e-mail confirrming the cancellation charges as INR 3000/- and on 20-10-2011 Makemytrip.com intimated that airline cancellation charges is INR3000/- along with again misleading and erroneous statement that all earlier makemytrip agents informed me that airline cancellation charges is INR3000/-. The statement of mail as under.


    >>> "MakeMyTrip" <Internationalbookings@makemytrip.com> 10/20/2011 2:36 AM >>>




    Subject
    Refund Mail

    Discussion Thread
    Response Via Email (Gurjant Singh) 20/10/2011 02.36 AM
    Dear ¨¨¨Mr Chatterjee,



    Greetings from MakeMyTrip!



    With reference to our conversation, would like to inform you that as per we consult with airline and our all agent informed you that cancellation charges are 3000 + 500 Make My Trip fee + 300 is RAF airline taxes its means in total we have to deduct 3800 Rs. for cancellation and you paid us 17228 Rs for this ticket. so 17228 - 3800 = 13428 rs is refundable amount. so please wait for 3 working days for refund.



    For any further assistance we are available round the clock on our toll free number 1-800-11-8747 (MTNL/BSNL)/1-800-102-8747 (Airtel)/ 95124-4628700 (Any Landline).You may also write to us through reply email or writing to Service@MakeMyTrip.com or visit us at Flights, Cheap Hotels at MakeMyTrip - India's No 1 Travel Site | Guaranteed Low Cost Air Tickets, Bus, Book Holiday Packages & Rail Tours Online.



    We value your business with us and look forward in assisting you with all your travel plans.





    With regards

    Gurjant singh

    MakeMyTrip (India) Pvt. Ltd.

    103 Udyog Vihar Phase I

    Gurgaon -122016 (Haryana)

    Toll Free: 1-800-11-8747 (MTNL/BSNL phones)

    Toll Free: 1-800-102-8747 (Airtel subscribers)

    Tel: 0124-4628747, 0124-2898747

    E-mail:Service@MakeMyTrip.Com



    You are welcome to write to our management with feedback about our services. CLICK HERE: share.feedback@makemytrip.com

    Auto-Response 17/10/2011 04.22 PM

    Dear Sourav Chatterjee,

    Thank you for contacting MakeMyTrip.com.

    A Reference ID 111017-028930 has been assigned for your query. You are requested not to change the subject line containing the Reference ID when replying to us to enable us to serve you better.

    You can expect to receive a reply shortly. If you require urgent assistance, please feel free to call us on our toll free number at 1860-500-5566 or +91-124-4628747 (from networks in and outside India).

    Warm regards,
    Team MakeMyTrip.com
    Here makrmytrip again made attempt to erase the so far maintained false information given to me on cancellation charges and create a clean document which amounts to a kind of mischievous attitude and deep fall in customer care gesture.
    Since after as of today makemytrip did not refund the balance amount of INR12230/- ( INR 1198/- was refunded surprisingly fast in beginning informing it as final refund amount by make my trip, but though after uphill confrontation and pursuance they came out with actual refund amount but appears no action has been taken to activate the refund as of date.) despite my repeated requests over phone and e-mail. Each time I am told the processing will take 48-72 hours and would be credited to my account which so far did not happen even after 7 days going by makemytrip.com information of processing on 24-10.-2011.

    Make makemytrip,com to refund balance INR12230/- immediately.
    Makemytrip.com to pay compensation to me for harassment mental agony and wasting my time.
    Sourav Kumar Chatterjee

  2. #2
    Senior Member
    Join Date
    Nov 2009
    Posts
    215

    Default

    Dear Customer,

    With reference to your post, please note that our representative has contacted you regarding your refund case. Your remaining refund has been processed by makemytrip, it may take 4-6 working days to get the amount reflected in your account.


    Regards,
    MakeMyTrip Care

  3. #3
    Sourav Kumar Chatterjee
    Guest

    Default Nonpayment of INR 12230/- by makemytrip.com , due as refund of airfare of cancelled

    Quote Originally Posted by Sourav Kumar Chatterjee View Post
    Subject: Nonpayment of INR 12230/- by makemytrip.com , due as refund of airfare of cancelled ticket
    Make my trip booking I.D NN252042127708 , Ticket No.- 22173571343108 ,airline PNR-IVQEJD
    Name of passenger Ė Sourav Kumar Chatterjee
    Phno.919833820618
    Alternate-919988882683


    I booked online ticket on 13010-2011 through makemytrip.com website to travel Bangkok by Thai airways to attend a conference. On 14th October 2011 organizers informed that conference got postponed because of havoc flooding in Thailand accompanied by heavy rain and alert for more flood in Bangkok due to high tide and continuous rain.
    I cancelled the ticket through Mr. Pawan kumar of makemytrip.com and was surprised to hear that INR 16030/- was deducted as cancellation charges out of INR17228/- ticket charge ,as Mr. Pawan kumar said ticket was of nonrefundable category and airline cancellation charge itself was INR 15530/-. My subsequent check in booking confirmation document sent by makemytrip.com on 13-10-2011 revealed that the ticket was of refundable category and when checked with Thai airways they informed that airline cancellation charges is only INR3000/- and same should must had been mentioned on ticket. When I informed them that the E-ticket sent by makemytrip.com on makemytrip letter head didnít bear the airline cancellation charges, they replied that original ticket statement sent to makemytrip.com most possibly have been edited and modified by makemytrip.com before sending to customer, thus depriving customer from important information and suppressing it to fulfill vested interest.
    Thereafter I kept on calling airline( Ms Rachna .Mr. Nikhil ) and multiple officials of makemytrip.com,( Mr. Provojit, Mr. Abishek , Ms Priyanka , Mr. Navnith , Mr. Viswas at Phone.no. 1800-102-8747) along with writing e-mails requesting airline to provide the cancellation charges in written and requesting maketrip.com to talk airline to resolve the issue and refund the balance amount of INR 13428/- at the earliest. The air line on 19-10-2011 sent me e-mail confirrming the cancellation charges as INR 3000/- and on 20-10-2011 Makemytrip.com intimated that airline cancellation charges is INR3000/- along with again misleading and erroneous statement that all earlier makemytrip agents informed me that airline cancellation charges is INR3000/-. The statement of mail as under.


    >>> "MakeMyTrip" <Internationalbookings@makemytrip.com> 10/20/2011 2:36 AM >>>




    Subject
    Refund Mail

    Discussion Thread
    Response Via Email (Gurjant Singh) 20/10/2011 02.36 AM
    Dear ¨¨¨Mr Chatterjee,



    Greetings from MakeMyTrip!



    With reference to our conversation, would like to inform you that as per we consult with airline and our all agent informed you that cancellation charges are 3000 + 500 Make My Trip fee + 300 is RAF airline taxes its means in total we have to deduct 3800 Rs. for cancellation and you paid us 17228 Rs for this ticket. so 17228 - 3800 = 13428 rs is refundable amount. so please wait for 3 working days for refund.



    For any further assistance we are available round the clock on our toll free number 1-800-11-8747 (MTNL/BSNL)/1-800-102-8747 (Airtel)/ 95124-4628700 (Any Landline).You may also write to us through reply email or writing to Service@MakeMyTrip.com or visit us at Flights, Cheap Hotels at MakeMyTrip - India's No 1 Travel Site | Guaranteed Low Cost Air Tickets, Bus, Book Holiday Packages & Rail Tours Online.



    We value your business with us and look forward in assisting you with all your travel plans.





    With regards

    Gurjant singh

    MakeMyTrip (India) Pvt. Ltd.

    103 Udyog Vihar Phase I

    Gurgaon -122016 (Haryana)

    Toll Free: 1-800-11-8747 (MTNL/BSNL phones)

    Toll Free: 1-800-102-8747 (Airtel subscribers)

    Tel: 0124-4628747, 0124-2898747

    E-mail:Service@MakeMyTrip.Com



    You are welcome to write to our management with feedback about our services. CLICK HERE: share.feedback@makemytrip.com

    Auto-Response 17/10/2011 04.22 PM

    Dear Sourav Chatterjee,

    Thank you for contacting MakeMyTrip.com.

    A Reference ID 111017-028930 has been assigned for your query. You are requested not to change the subject line containing the Reference ID when replying to us to enable us to serve you better.

    You can expect to receive a reply shortly. If you require urgent assistance, please feel free to call us on our toll free number at 1860-500-5566 or +91-124-4628747 (from networks in and outside India).

    Warm regards,
    Team MakeMyTrip.com
    Here makrmytrip again made attempt to erase the so far maintained false information given to me on cancellation charges and create a clean document which amounts to a kind of mischievous attitude and deep fall in customer care gesture.
    Since after as of today makemytrip did not refund the balance amount of INR12230/- ( INR 1198/- was refunded surprisingly fast in beginning informing it as final refund amount by make my trip, but though after uphill confrontation and pursuance they came out with actual refund amount but appears no action has been taken to activate the refund as of date.) despite my repeated requests over phone and e-mail. Each time I am told the processing will take 48-72 hours and would be credited to my account which so far did not happen even after 7 days going by makemytrip.com information of processing on 24-10.-2011.

    Make makemytrip,com to refund balance INR12230/- immediately.
    Makemytrip.com to pay compensation to me for harassment mental agony and wasting my time.
    Sourav Kumar Chatterjee

    Futher to above complain till date( 9-11-2011) makemytrip.com didnot refunf my money INR12230/- despite reated mail and phone coversations. Every time different statement was furnished and latest was, as Mr. Bhagawat of makemeytrip said, the refund has been initiated on 3-11-2011 and it will be credited to my SBI card account by 8-11-201 which didnot happen. Hence my humble request to initiate legal proceedings against Makemytrip.com to recover the refund and make them to pay compensation for harressment I have been underging. I appeal for kind intervention of Honorable Counsumer court.
    Regards
    Sourav Kumar Chatterjee

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