I did the biggest mistake of my life the day I choose to book my tickets on Make my trip... It started when I decided to make a trip to Goa and wanted to book a return air ticket for 2... When I went on Chat with the executive she promised a call back which never happened. I was in need of the so make the mistake of going again on the Chat and had a chat with a female names Sajeda... She was a sweet tooth... got kept following up with me for 3 days claiming every day that the flights rates have gone up.. For continuously 3 days the prices were increasing by around 800 bugs...

So we decided to finally make a call and freeze the same.. In between all our calls were attended and all the emails were responded too.... So finally my husband and I made up our minds and paid the amount of Rs. 10830/- on IVR and the agent congratulated us for getting the awesome rates. Booking Id - NF25145429115.. God struck me with his stick and I immediately went online to check the rates on other site. with the intention of checking out how much money I have saved.

Here to my suprized the same company and timings fligts were charging 1100 less. Within an hour I called up and reported the matter.. Got the justification that prices keeps changing... All this while prices were increasing and immediately after I booked it the prices reduced down how suprizising.... I really wonder ... was the aviation really waiting for me to book the tickets before slashing the prices... I demanded for the balance amt to be refunded to me / cancel the entire transaction and I will book somewhere else.... Well the agent agreed for cancellation but informed that there will be 1000 bugs cancellation charges for each ticket... Wht the F**K... first they loot you and then loot you further in the name of cancellation charges.. I surely deserve this punishment for selecting this shitty online site...

After wasting half a day on calls + 4-5 emails.... they finally agreed for refunding the amount of Rs. 1000/- verbally.. then there was again no communication from their end... again a follow up and got a confirmation from their TL Dhaval on 25th Aug stating that they have processed the refund request and the amt will be refunded in max 8-10 days... After this day whenever I call up Ms. Sajeda is suprizingly not available to attend the call... Mr. Dhaval is busy on the floor..... Ms. Badal ( receptionist i think) is the one who answers the call and assure you that the amount will be refunded. On each call I get a new reference number,,, I am amused how they manage to bluf a customer so much....

Again a follow up process is on... In between I went to the trip and even came back from there.... When called up their customer support.. got a confirmation that the amount is already refunded on 21st September ... but they dont know whether the amt is refunded in my card / my bank account... they dont have any system to track the refund.... how successfully they manage to grab your money but for reversing it there is lack of systems..... Again wasted an entire hour at 12.00 in the night talking to their customer service and finally got a email confirmation stating the amt is refunded but for confirmation i will receive a call in 24 hours... The time of the email is 23/09/2010 12.08 AM...

Its more than 24 hours and I am still waiting for a call.... till date there is no courtesy call from their end... they calls i received was to grab the money before purchasing the tickets... the mental trauma and frustration these guyz have given me is far more than the Rs.,1100 which they are yet to refund...they dont care for the customer post the amt is refunded... I wont be suprized if my money is never refunded to me...

The purpose of writing this complaint is to save as many people as possible from a chor company named makemytrip.com.... well indeed what a trip and interaction this has become.....
Pasting below the last mail received from them...

Thanks...
Farhana
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Dear Miss Farhana

Greetings from MakeMyTrip!

With reference to your cancellation request, please note that the refund has been processed and amount credited into the same account that was used for payment. Kindly refer to following details:

Booking Id: NF25145429115

Refund date: 21 SEP 2010

Refund amount:1100 RS

And within 3 working days in the same credit card account refund will be updated and our concern team will also get back to you and confirm you the refund refrence no and also confirm you the credit card no


You are requested to verify the same with your bank/ Credit Card Company.


For any further assistance we are available round the clock on our toll free numbers.
You may reply to this email or write to us at service@makemytrip.com or visit us at Flights, Cheap Hotels at MakeMyTrip - India's No 1 Travel Site | Guaranteed Low Cost Air Tickets, Bus, Book Holiday Packages & Rail Tours Online.


We value your business with us and look forward in assisting you with all your travel plans.
Yours Sincerely,


MakeMyTrip (India) Pvt. Ltd.
103 Udyog Vihar Phase I
Gurgaon -122016 (Haryana)
Toll Free: 1-800-11-8747 (MTNL/BSNL phones)
Toll Free: 1-800-102-8747 (Airtel subscribers)
Tel: 0124-4628747, 0124-2898747
E-mail:Service@MakeMyTrip.Com

Dear Miss Farhana,

With reference to your post and communication with our agent, please note that we have processed your refund and regret the inconveneince caused as a result of the delay.

Regards,

MakeMyTrip Care