My Makemytrip booking-ID is NF25132106942 (Booked return flight on Oct-8th, 2010). I booked for 1 adult, 1 child and 1 infact return flights from Bangalore to Ahmedabad (and return). Everything went fine with booking; confirmed the entire transaction etc. Later, when I received the e-ticket next day, to my surprise, it missed 1 infact in it (both in to and fro journeys). I immediately called makemytrip and they acknowledge the mistake from their end and promised me to rectify it within 4 hours.

Probably as expected, no email/call from makemytrip for next couple of days, so I called them again and they repeated the same thing, but managed to forward me e-ticket from Go-Air (the flight which I booked) to me ... but here is a new surprise: in the e-ticket he forwards from Go-Air, to flight has all three passengers listed fine (1 adult, 1 child and 1 infant), but no return ticket at all. So I again called them asking the reason, now there are two issues: 1) makemytrip's booking ID (on their website) still shows 2 passengers (missing infant in it), but it confirms both to and fro flights here. 2) Go-Air (on their website), when provided the PNR/Confirmation number, shows only 1 way flight, but has all three passengers in it.

Today it is 7 or 8th call I made, and I keep getting same promises that "Sir, I've escalated this to upper management (sent high priority email to them) and you should receive a call back in next 4 hours as well as e-ticket with all issues fixed in it". When I asked what to do if I do not receive any calls from Makemytrip (as till now only I keep calling them, not a single call from them despite so many follow ups) ? I keep getting assurance, sir you will definitely get a call ... I just find myself looted by these cheaters; do anyone has any suggestion or advice on how to deal with this frauds ? I searched the google and found this forum; hoping to be of some help ...

Thanks,
Rahul.

Dear Rahul,

With reference to your post, please note that the Booking ID NF25132106942 is invalid. Please share the correct Booking ID or your contact number where we can speak to you and assist you further.

You are requested to forward your complaint to share.feedback@makemytrip.com.

Regard,

MakeMyTrip Care

Issue resolved finally. Not due to this post in consumer forum though ... I asked my Brother-in-Law to visit Makemytrip office/branch in Ahmedabad where he personally talk to agents and ensured they get back to us. I was still unhopeful as they said to get back for sure before Monday -- the promise I kept getting whenever I called them on their toll-free numbers. But to my surprise, I got a call (yes, "I" got a call; not I called them this time!) from Talio from makemytrip apologizing for the mess and said new e-ticket of missed return-way is booked now at Go-Air -- I even got Go-Air e-ticket to my mailbox. A great sign of relief.

Sometime the technology just feel like a curse than a boon (w.r.t. online booking via Makemytrip.com, toll-free number to talk to someone ... all v/s going personally to the agent office and get things done!) ....

Dear MakeMyTrip,

As mentioned in my previous post, issue finally is resolved. My booking ID is NF251321069452 -- sorry about missed '5' as second last digit. I do like to re-emphasis thanks to Talia Mei (from "Team-Customer Delight" of makemytrip) who eventually helped at the end to see a happy ending to this issue -- I was almost sure loosing my money here; but survived it well.

Thanks,
Rahul.