I had booked a return ticket for two passengers on 28th June'10. There was some FlyFree offer going on makemytrip and I called up the customer care to inquire about the same. The customer care representative told me that I would get the base fare of the two passengers as a refund on any other ticket in which they would travel. I even confirmed whether it was for a particular service provider for which he said no.
Some time in late july I again called the customer care to check why the amount has not been refunded yet. The representative this time told me that the refund would be done after 14days of the travel of the passengers. I again confirmed the amount to be refunded and she told me that the amount would be 1400 rs.
Few days back I called and again asked for refund and this time around they told me I am not eligible for refund to which I told them that a representative has promised me a refund a month back. They told me they would check with the recording of the conversation and come back to me in 48 hrs. Now The customer care is saying that we can refund only 700 was promised which I cant accept as I was promised 1400. I have requested for the recording where the representative has committed 700 but still I dont have a recording copy. Whenever I call the customer care, I am told that I would get a resolution in the next 48hrs but nothing happens.

I have been sending mails and calling the customer care but dont have my refund as yet.

The two booking ids are FLT000016922985 and FLT000016923909

I booked a package tour with this fraud 3rd rate travel broker. First day I laned as per the itenary and there was no one to pick us up from airport. (the price was immeiately hiked as I asked for 4 star hotel accomodation, that is fine) but read on...

- Call Makemytrip --> No one picks up the call.
- Finally call the number provided in voucher --> that is some 3rd rate shady taxi organizer --> he sends a car what ever is available at that time which is with the following qualities.
>> The doors do not close properly,
>> The seats are wet (dont know for what reason) when I complained, the driver says adjust in the front seat.
>> when it moves you feel that you are sitting in a concrete mixer

- Call makemytrip and bring them to their notice --> answer "yes sir they do not have a decent car in this segment )Indigo), if you want the orgnaizer can provide Innova and it costs 5000 more". As we have already wasted 2 hours waiting for the car, we agreed to pay.

-- No innova arrived for 2 more hours, --> call the shady local organizer , he says, he made a mistake when committing with makemytrip, actually it costs 6000. hmmmmm I said ok. and agreed to pay at the end of the trip

-- The hotel provided in Delhi was some cheap guesthouse, makemytrp told me that they actually change dthe hotel when I asked something closer to CBD so that we can do somethings on our own. But this is in some place god knows where... (I will post the details in my review on other sites)

- Enter Rajastan --> the driver stops the vehcle and says pay 3000 now or the car wll not move, as he needs to pay towards roadtax. I reminded him that we agreed to pay at the end of trip...but no use.

- Enter Destination: God knows where the hotel is, we drove almost 30 km away from Destination then comes in the middle of no where some under construction building where one floor is partially completed, that is my hotel booked by the fraud makemytrip

- Call Makemytrip nd explain the situaltion --> Answer comes "Sir we will make sure that they change the room --> but they have just 4 rooms (I even still can't believe) --> called again makemytrip -->disconnected

-- makemytrip disconnected my call twice

-- So I choose different options on the phone to reach "Others" section of the makemytrip and explained my problem --> the person says my call has reached dmestic Airline booking :-) nice way of escaping.
and he said that he will inform the customer care (I laughed out loud as "Customer care ")

- finally i had to spend few morethousads to book another hotel. (waste of time and money)

My suggestion is never book any package tour with makemytrip.