I booked holidays through makemytrip for himachal, delhi, agra and haridwar. I told them the places I

want to visit, their representative miss janaki shah promised that we will be staying in all three star

hotels. I was told the pakage would cost 60,000/- Rupees for 12 nights and the name of the hotels were

also mentioned in the offer. They asked me to book air tickets first so that they can make hotel bookings

accordingly. Which I DID on the same day as the offer was sent to me. Since I was outstation I told them

that the payment would be made once I reach mumbai. After two days I reached mumbai and asked

them about their account details, there was no option for depositing cheque and since I DID not want to

do online transaction I chose the option to deposit cash into their account. When they send me the

bank details I found they had revised my quote by about 4000/- Rupees and even the hotel were

different than what were mentioned in the earlier offer. When I confronted them they claim that since

you delayed the transaction by couple of days we can not gety bookings in the hotels promised earlier

and also the cost has gone up. Now I has already purchased air tickets worth 21000/- And cancellation

would have meant loss of 6000/- Rupees and more over the family was already looking forward to the

holidays I decided to deposit the money hoping that it would be still a good holiday even though it is

costing more than anticipated.

The real horror started when we reached shimla. The hotel was about 15 kilometers away from shimla and it was fit enough to be a lodge and nowhere close to 3 star hotel. However we thought per haps the remaining hotels would be better. We came to m****i and the hotel there was reasonable but when we landed at dharamshala the hotel was unbelievably shabby and not fit for staying my family refused to stay in the allotted rooms. I called up miss shah and had heated arguments with her. Finally the hotel manager upgraded our rooms. The hotel in delhi was not a hotel at all it was just a guesthouse in gurgaon. Hotel in agra was perhaps the worst of the lot. I have forwarded the photographs to miss janaki and I was told someone will get in touch with me but it has been 15 days since we came back and so far no one has contacted me. People go on holidays to unwind from the daily hustle bustle of life and to destress and spend some quality time together, but this holiday gave me more stress than ever.