I was contacted by Sharman Hospitality by phone (Tele marketing)
What follows is the mail from them

from admin <tfc@sharmanhospitality.com>
to nothingsmine@gmail.com
date Fri, Jun 25, 2010 at 5:24 PM
subject Security Letter of "Longitude-75" & Benefits of "Longitude-75"

hide details Jun 25
Dear Mr.Venkatesh P. Prabhu,

Greetings of the day from Sharman Hospitality Services Pvt. Ltd. !!!!

We would like to welcome you to " Longitude-75"

We have charged Rs. 7,575/- (Seven Thousand Five Hundered Seventy Five) as a one time annual membership fee for "Longitude-75" on dated 23rd June 2010.

Credit Card : 4477 / 4682 / 7445 / 3050

Expiry : 04 / 13


Please sign on the line below, as your authorization for charging your credit card and acceptance for the one time annual administration fee of Rs. 7575/-


Member's Signature:____________________________


Looking forward to a long & wonderful association with you!


Best Regards

Renu Pauriyal
CRM
Sharman Hospitality Services Pvt. Ltd.
E3/14, DLF Phase i
Gurgaon
Contact:- 9560505333
Email :- tfc@sharmanhospitality


There was an attachment
Longitude 75 is an advantage card for Business / Leisure travelers valid in the under mentioned hotels:
S.N0 Hotels Address City
1 Ibis Sec 53, Gurgaon 122002 Gurgaon
2 Ibis Viman Nagar, Nagar Road, Pune 411014 Pune
3 The Ambassador Veer Nariman Road, Churchgate, Mumbai 400020 Mumbai
4 The Ambassador 30, Montieth Road, Egmore, Chennai-600 008. Chennai
5 The Ambassador Jalna Road, CIDCO, Aurangabad-431 003. Aurangabad
6 North Park Near Ghaghar Bridge, Panchkula Chandigarh

Gift Vouchers:
Complimentary Night Stay Voucher Complimentary Night Stay Voucher 50% Discount -Accommodation
Quantity: 2(Two) Quantity: 1(One) Quantity: 7(Seven)

Terms & Condition Terms & Condition Terms & Conditions
Valid in all the associated hotels Valid in Chennai, Aurangabad, Pune &Chandigarh Valid in all the associated hotels
Accommodation for 2 people only Accommodation for 2 people only Accommodation for 2 people only
Inclusive of breakfast Inclusive of breakfast Inclusive of breakfast
Subject to availability Subject to availability Subject to availability
Prior reservations via the club office. Prior reservations via the club office Prior reservations via the club office.
Two voucher cannot be clubbed together Two voucher cannot be clubbed together Vouchers can be clubbed together


“Longitude 75” advantage card is valid for one (1) year from the date of purchase.
The Annual Fee is INR 7,575/- (all inclusive) for an entire year.

For Details log on to:

ibis Hotels: book a hotel online for a business trip or a vacation
The Narangs International Hotels Ltd.
Welcome to Hot Millions | Restaurant | Hotel | Bar | Rooms

For All Room Reservations contact 9650580123.


I realized that the claims made by them in the telecom did not match the document they sent. After due consideration this is what I replied

from Venkatesh Prabhu <nothingsmine@gmail.com>
to admin <tfc@sharmanhospitality.com>
date Sat, Jun 26, 2010 at 3:08 PM
subject Re: Security Letter of "Longitude-75" & Benefits of "Longitude-75"
mailed-by gmail.com

hide details Jun 26
Hi,

I went through the benefit sheet and I do not think this offer is right for me. I am sorry I should have conveyed the same to you earlier. But, I was busy with some urgent assignments and did not find the time to do so.

I would appreciate if no further correspondence is made in this respect.

I have decided not to accept the offer with due consideration and I hope you will respect my decision.

Kind Regards
Venkatesh

I got no reply…. So I contacted them again
from Venkatesh Prabhu <nothingsmine@gmail.com>
to admin <tfc@sharmanhospitality.com>
date Wed, Sep 8, 2010 at 4:56 PM
subject Re: Security Letter of "Longitude-75" & Benefits of "Longitude-75"
mailed-by gmail.com

hide details Sep 8
Hi,

I have been waiting for the reversal for a long time now.

Please act swiftly on the same. The bank has already added an interest on the amount since you charged my CC without my confirmation.

Anticipating early action.

Kind Regards
Venkatesh

In the mean time I received the vouchers and the card from them which I returned by courier with an enclosed letter.

They did not respond even to that

After calling them many times… I was told to talk to Mr. Karan who tried to convince me and said he would give me a better offer.
I said I could consider if the offer was good.
This is what they sent me…

from admin <tfc@sharmanhospitality.com>
to nothingsmine@gmail.com
date Tue, Sep 21, 2010 at 6:15 PM
subject Benefits of New Package

hide details Sep 21

Dear Mr. Venkatesh Prabhu,

Greetings of the day fromSharman Hospitality Services Pvt. Ltd.!!!

Further your conversation with Mr. Karan please find below the new Package details.

The associated cities details are mentioned below:-

Manesar
Shimla
Gurgaon
Goa
Delhi
Mumbai
Aurangabad
Chennai
Pune
Chandigarh
Rewari

Please feel free to utilize your complimentry noight stay vouchers in above mentioned citites.

For details visit Woodslifestyle
For all reservation contact:-9560505333

Best Regards
Karan
Manager Operations
Sharman Hospitality Services Pvt. Ltd.
E3/14, DLF Phase-1
Gurgaon-122002
9560505333

To which I replied

from Venkatesh Prabhu <nothingsmine@gmail.com>
to admin <tfc@sharmanhospitality.com>
date Wed, Sep 22, 2010 at 1:33 AM
subject Re: Benefits of New Package
mailed-by gmail.com

hide details Sep 22
can you please send me the MP3 of the telecon that happened earlier.

Kind Regards
Venkatesh

Since I did not get any response.. I sent another mail

from Venkatesh Prabhu <nothingsmine@gmail.com>
to admin <tfc@sharmanhospitality.com>
date Wed, Sep 22, 2010 at 11:31 PM
subject Re: Benefits of New Package
mailed-by gmail.com

hide details Sep 22
Dear Mr Karan,

I have not received a reply to the mail I sent you yesterday requesting you for a copy of the recorded conversation between me and your representative where I confirmed the payment to be charged to my card.

I want it for reference.

Also I had asked you send me a fresh proposal and not just an informal mail. Please ensure that the new proposal includes all the terms and conditions of the membership.

Awaiting an early response.

Kind Regards
Venkatesh


There has been no communication since…

I do not wish to make payment to such unprofessional people.
What can I do to Sharman Hospitality? I am feeling cheated and lost.

I got membership from Sharman Hospitality for their property Felicity Manesar & Shimla. I had been trying to get bookings for several months but it was always unavailable over weekends.
Finally i got booking for November 15th & 16th for Felicity Manesar.
When i reached property / resort, it was surprisingly very different from what their marketing team had described. It being a four room property, rooms with broken locks, shabby beds & bathrooms and extremly uncourtious staff.
I sent them a complaint email as below:

--------------------------------------------------------------------------------------------------------------------------------------------------
From: damansk@hotmail.com
To: tfc@sharmanhospitality.com; contact@felicityhospitality.com
Subject: Felicity Card # 911771597
Date: Fri, 19 Nov 2010 05:09:20 +0530

Dear Sharman Hospitality Team,

Ref: Membership card # 911771597

I took membership of the Felicity Gold package early Jan 2010. You marketing team convinced me its the best possible vacation plan considering the price.
I tried to book twice for Manesar during the year, it always was full during the period.
I tried to book Jaipur twice, once independant and once with Manesar, your team never got booking confirmation from Jaipur in time.

Well, finally about a week back i called again to book Manesar for Dates: 15th & 16th November. We were planning a vacation on the occassion of my wife's Birthday.
Luckily we got confirmation that rooms are available as its a weekday.

We reached the Felicity Manesar on Monday 15th at 12 noon as confirmed by your team.

However, had very bitter experience at the resort due to several factors:
1) The room was not ready, we had to wait 45 minutes, even though it was promised to us to be ready by 12.
2) The room's lock was broken and it could not locked from outside if we left room for a walk. No Privacy.
3) Bed sheet & the towels were untidy and not clean
4) The shower was broken and didnot run.
5) The hot water geyser didnot function as it was dripping badly.
6) Toilet seat broken
7) We ordered lunch at 2pm and it was served after 45 minutes wait.

All the above factor took better of our patience and we decided to check out and look for different option. Finally, we checked out by 6pm.
When we brought the above things to the notice of Mr. Bhardwaj - the manager, he simply said the previous occupants never complained.

Not only has our experienced been very poor with the facility, but also the staff. It is a sheer waste of time and money.
We used only one coupon form the membership booklet - the one night complimentary, and rest all the booklet is lying unused as it is.
Even this coupon should be considered waste as we never actually stayed the night considering the unhygenic and uncomfortable situation.

I called your office to complaint once i was back in Delhi on Wednesday (17th Nov), and was told that the manager is in washroom and will call me back. No one called me back.

I send this email to bring the issues to your notice and request for a kind refund to my membership. I will return all the coupons and the Jaipur stay letter back to you as it is.
I sincerely hope the management would act more professional to my request.

Thank you,
(An unhappy customer)
Damandeep Kathuria
------------------------------------------------------------------------------------------------------


I spoke to their manager after a few attempts - Mr Rohit Thakur at 9958380123. He promised to either refund or shift to a different membership which is of more decent hotel (Hotel Ibis); i agreed as Ibis is definately a better option. He said he'll talk to his management.

Since November 25th - December 28th, i tried to contact him or any senior management several times and send email reminders. He would not come to phone and neither call back as his office people would promise me.

Finally on Dec 28th, 2010, i get below email:

----------------------------------------------------------------------------------------------------------------------------------------------
From: reservations@sharmanhospitality.com
To: damansk@hotmail.com; tfc@sharmanhospitality.com
CC: karan@sharmanhospitality.com
Subject: RE: Felicity Card # 911771597
Date: Tue, 28 Dec 2010 13:34:15 +0530


Dear Mr. Kathuria,



Greetings of the day!!



Further to our discussion I had forwarded your request to the concerned authority but shifting your card won’t be possible as you are nearing your expiry date of your card which is in Jan 2011. We can add shift night that was wasted in Manesar to Ibis Hotel, Gurgaon and your Jaipur night remains the same.



Best regards,



Rohit Thakur
Head of Reservations
Sharman Hospitality Services Pvt. Ltd.
E-3/14, D.L.F Phase 1,
Gurgaon-122002
Ph: 09958380123
E-Mail: reservations@sharmanhospitality.com
--------------------------------------------------------------------------------------------------------------------




My issue remains unrelsoved. And in less than a month the membership expires. I have not been able to use any benefit which were promised to me as part of the membership.
My money has gone wasted.

No refund received neither promised changed of membership. They just lingered the issue to that it all expires.



Regards,
Damandeep Kathuria
9899600426
damansk@hotmail.com