I booked an airticket through Yatra.com for 17th march but the passanger could not reach on time hence I wanted to cancel/postpone the ticket but everytime I called up call centre, they kept me on hold and when the flight time was over, they told me that I can get any refund. Now I dont know what to do as I have lost my Rs.4774.In another case I cancelled a ticket in last year June but I have received no refund till date.Please guide.

Thanking you.