I would like to file a complaint against Travelchahca.com website (Culture Holidays) which has not refunded my amount for the canceled air tickets.

I advocate the consumer complaints department to strictly look into the matter.

Please find my Transaction Acknowledgment below

Payment Id: TCP27082010000006
Transaction Date: 27-Aug-2010 00:59:24
Email Id: jitingulati@gmail.com
Total Amount: Rs. 8221
Status: Approved
Booking Details
Booking Ref No.: AOAFEP
Description: DELDIB
Amount: Rs. 8221


The company has not refunded the amount for the canceled air ticket. I booked the tickets via Travelchacha.com on 27th Aug. and got the tickets canceled on 8th September, 2010 as I did not receive my e-tickets even after the status being Approved.

That day I was told that my money will be reverted to the same credit card I used for booking the tickets in a couple of days. It is 3rd November today, almost 2 months and I have still not received my money back nor ever heard from them.

I have been calling them for the last 2 months to get my money back but it has been of no use. Every time I call them I get to hear the same thing that my money will be refunded by tomorrow. But that tomorrow never comes.

I haven't received any email from them till date with any kind of update on the status of my canceled tickets. I have called them several times on their customer service nos. 1800116622, 01145080808, which are supposed to be 24x7x365 working but majority of the times I have to call them multiple times as they do not pick up the call at once. I have also mailed them around 8 times but no one responds to the mail.

Talking to them is another big pain. At first they don’t respond to your calls, in case they pick they will make sure that you are on hold for 10-15 min. to make sure that you get pissed off and drop the call yourself.

It seems that Travelchcha loves to earn the interest on all the refunds for 2-3 months before refunding it to the concerned person.

The above situation is causing me Emotional Distress and Mental Harassment as I am the only one who is managing finances at my home and under such circumstances the above mentioned conditions are bound to happen due to the liability that I already have.

I urge the consumer complaints department to strictly look in the matter.

Sir/Madam, I urge you to please look in the matter and get the needful done.

Request you to blacklist the company and stop it from doing business in the above said manner and also help me get my money refunded.

Regards,
Jitin Gulati
+91-9891528292

Dear Mr Jitin,

As per our record this refund has been processed & delivered to customer. Kindly do get in touch with us if there is still any problem & we can take care of this.

We do apologize for the inconvenience you had to face while trying to get your refund, but we do assure you that this will not be repeated in future and kindly be a guest for our much better service, the best airfare & other attractive holiday packages, as we look forward to be of assistance to you again.

Warm Regards

TravelchaCha.com

Hi,

I have booked 4 flight tickets from travelchacha.com in the month of october 2010, but not got the tickets on time.

I called at their office many times,but nothing work out. So, I thought my money is gone waste. Then I spoked with their manager & she told me that their is some technical problem is going on in our portal due to which we are able to generate very few tickets each day. But she promised to book my tickets 2 days before depature date.

And......she kept her promise!
I hope they are right,they are facing some problem at that time.

regards
rinku