Hi,

I had booked a ticket from online travel portal Online India Travel Portal Cheap Air Tickets India Vacations on 25-Jul-2010 for Flight from Bangalore to Cochin on 4-Sep-10, with Order Number: TCP25072010000030, (booking ref:AMNZBA).Payment of Rs.3772 was made through online net banking. But till now (29-Aug-10) I didn’t get any confirmation PNR of the booking.

I have been calling them for this, but no one is responding. Neither their Toll Free number or mobile number is working. Infact they have switched of their mobile (09999 303030). I have sent an email to query@travelchacha.com and I am not getting any response. I request you to please takeup with travelchacha to provide me the details of my booking.

There are only 5 more days left for my travel.

Regards,
Vrinda

Hi Vrinda/All,

I had also booked my tickets from Travel Chacha. For a change I have got something different to post.

After a lot of follow up's with them I have finally got my tickets after 25 days. Just wanna share with you all how to get your ticktes from them.

First thing is if they have not send you your tickets means that they havnt even booked you wid airlines. Same was the case with me. I called up airlines and asked them for booking with my name on my travel date. They said "No booking with this name"..

Even I called up Travel Chacha helpline.. But to no help. Just kept increasing my STD bill..

There were no responses to any of the mails too.

But,then on 26th Aug I send them a mail with a Warning. I asked them to send me tickets within 24 hrs and threathened them to take them to consumer court/Cyber cell if they dont issue tickets. I also pasted a letter in that mail and told them below is the complain letter I will be mailing at consumer court if I do not get my tickets in 24 hours.


You wont believe that mail was replied within 30 mins and read as "Sir, We ensure you to process your tickets immediately."


The next day morning on 27th Aug I had received SMS that my tickets are booked. They send me a mail asking me to check tickets. To add more they even called me up to ask if I have received the tickets and if they were proper.

Its hard to belive such behaviour from Travel Chacha.

So my advise to you all is to do the same thing. Just threaten them of taking the matter to consumer court and I am sure you will have your tickets handy. I never knew consumer court forum is taken so seriously. It rocks!!

Apart from sending mails to query@travelchacha.com also send them to guneshwori.philem@travelchacha.com who seems to be their manager or something. This person had called me and issued my tickets.

All d best! Hope this helps.

Regards,
Dhaval
sanghvidhaval123@gmail.com