I made an online booking for returned air travel through Flights, Cheap Hotels at MakeMyTrip - India's No 1 Travel Site | Guaranteed Low Cost Air Tickets, Bus, Book Holiday Packages & Rail Tours Online on 7th September, 2011. While booking it was mentioned that the tickets are refundable and the same was printed on the tickets too.

I canceled the ticket in December last week. As per the cancellation rules I should have receive 10108/- but I received only 6072/-. Then only I realized that the tickets are actually non-refundable (I confirmed from Airline also) but Flights, Cheap Hotels at MakeMyTrip - India's No 1 Travel Site | Guaranteed Low Cost Air Tickets, Bus, Book Holiday Packages & Rail Tours Online gave me wrong information while booking.

I have called makemytrip customer care many times, but never get a satisfied answer.

Details -

MakeMyTrip Booking ID: NF2513910173919
Cancellation Reference No: IN1112R0124858

Regards,
Gaurav Agarwal

Dear Gaurav,

With reference to your post above, please note that our customer service representative will contact you within 24 hours to assist you further.

If you do not hear from us within that time, please write to us at triphelp@makemytrip.com and quote your Booking ID or reference number so we can retrieve details of your reservation promptly.

Regards,
MakeMyTrip Care